http://www.businesspundit.com/3-simple-ways-to-keep-customers-happy/ Entrepreneurship, Startup Companies and Business Philosophy Mon, 23 Nov 2009 02:54:25 -0600 http://wordpress.org/?v=2.8.5 hourly 1 http://www.businesspundit.com/3-simple-ways-to-keep-customers-happy/comment-page-1/#comment-8071 GrizDave Wed, 20 Aug 2008 16:32:46 +0000 http://www.businesspundit.com/3-simple-ways-to-keep-customers-happy/#comment-8071 I would say getting what you want, in a reasonable time frame that they set, is not asking for 'great' customer service, it is just customer service. Good or great is doing more. I would say getting what you want, in a reasonable time frame that they set, is not asking for ‘great’ customer service, it is just customer service. Good or great is doing more.

]]> http://www.businesspundit.com/3-simple-ways-to-keep-customers-happy/comment-page-1/#comment-8070 Drea Wed, 20 Aug 2008 16:06:26 +0000 http://www.businesspundit.com/3-simple-ways-to-keep-customers-happy/#comment-8070 Ugh. Why is it that some people cannot process simple requests? In this case, you were absolutely justified in your stance. When I work with clients and make a mistake, I instantly fix it. If the mistake is bad, I'm quick to offer them a refund. Their loyalty is worth more to me than a few bucks. I consider good service an investment. Plus, this was specialty furniture store, right? Good service should be one of their mantras. If it was McDonald's or something, OK, that's a little different... Ugh. Why is it that some people cannot process simple requests? In this case, you were absolutely justified in your stance. When I work with clients and make a mistake, I instantly fix it. If the mistake is bad, I’m quick to offer them a refund. Their loyalty is worth more to me than a few bucks. I consider good service an investment. Plus, this was specialty furniture store, right? Good service should be one of their mantras. If it was McDonald’s or something, OK, that’s a little different…

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