Amazon is now offering full refunds on any hoverboards sold on the site, including in the US and Canada.
The retail giant made its decision after a series of fires were caused by various brands of the popular two-wheeled balance boards.
The US Consumer Product Safety Commission praised Amazon’s decision on Wednesday and said it expects other retailers and manufacturers to do the same.
Based on “the increasing number of serious injuries and emergency room visits associated with these products,” the commission announced that it is expanding its investigation to include “falls” and “injuries” which may be the result of poorly designed hoverboards.
“At first glance, it is easy to believe the risk of falling off a hoverboard is an obvious one and to dismiss those injuries as user inexperience or error,” CPSC chairman Elliot F. Kaye said in a statement. “However, I am concerned, for example, that the current designs of these products might not take fully into consideration the different weights of different users, potentially leading to the units speeding up or lurching.”
At least 39 hoverboards have caught on fire or started smoking, usually when charging. Experts believe that is a result of lithium ion batteries overheating.
Fires and other issues have led to hoverboards being banned by more than three dozen colleges. Airlines have also forbid traveling with the toys.
If you purchased your hoverboard from Amazon and wish to return it, you can contact customer service.