Comments on: Great Customer Service at Bed Bath and Beyond

By: Krista

Krista — Wed, 20 Apr 2011 20:46:26 +0000

I would love to say that this is the standard at Bed Bath & Beyond, however I had the exact opposite situation occur recently when I visited my local BB&B. I went in to buy a set of Cal King sheets. Turns out that they don’t carry Cal king in the store. So I approached a customer service associate and asked if they could order them for me so that I could use my 20% coupon and avoid shipping costs. The associate began looking up the item on the computer. After several minutes she said that she could not find the item, but if I wanted to go home and find the item number I could drive back to the store and they would order it. Pressed for time, I left the store and decided I would call the 1-800 number. When I got home, I did so only to spend a good hour discussing with the customer service rep and her supervisor that I needed the item ordered with free shipping and the 20% off. Long story short, they told me that I could either drive back to the store to get my 20% off (wasting my gas) or they could file a formal complaint against the store and corporate would decided if they could issue me the 20% off (time consuming). Frustrated by the idea that BB&B thought this was appropriate customer service, I contacted customer service via email, explaining the whole situation and asking that someone contact me with a resolution and some sort of compensation for my time that was wasted dealing with a problem that shouldn’t have even been an issue in the first place (i.e. a gift card, store credit, comp the order). They contacted me back, offering the original 20% off and their “sincere apology”. In the end, I spoke with 2 customer service reps, 2 supervisors, and the store manager who did not seem phased at the idea that I no longer wanted to shop at BB&B all over a $40 order. I honestly wasn’t trying to be a jerk, but the whole situation seemed completely ridiculous and unnecessary. At every turn they just kept saying, “Sorry but…” So though BB&B might get it right sometimes, it’s certainly not a corporate standard.

By: Peggy Cisneros

Peggy Cisneros — Tue, 20 Apr 2010 04:37:25 +0000

I was in your store on Concord Pike in Wilmington,Delaware on 4/17/10.This was my first time in your store.I was looking for a gift for my sister-in-laws bridal shower.There was so much to choose from, an employee by the name of Shannon, asked if she could help me find something.She was very polite,and knowledgeable and had great customer service skills.The gift that I had purchased for my sister-in-law, she loved.I live about 40 minutes from this store,but I will continue to shop here , because of the variety of items that you carry and the customer service that I was given by Shannon. She is truly an asset to your company. A very Satisfied Customer!

By: Velma Watkins

Velma Watkins — Thu, 05 Oct 2006 17:27:20 +0000

I was in the Falls Church store athe Crossrosd Ctr last night and one of your department Mr. John Hardy was exceptionally helpful. He knew the location of all the merchadize was quite personalbe and provided excellent assistnce in helping me with my long list that I needed to purchase. He is an exceptional employee.