This is one customer satisfaction idea you will never read about in a business magazine.
A five star hotel in India is encouraging its senior employees to sport pony tails.
All senior executives of the Lemon Tree hotel in Gurgaon, wear ponytails tied with yellow ribbon.
General manager Rahul Pandit told Asian News International: "It is very inspirational in the company.
"When people say they want to get promoted, they are not saying: 'Hey, I want the next grade', its: 'Hey, when can I actually keep a pony tail?'"
Managers at the hotel believe the sight of senior staff with ponytails makes customers feel more relaxed.