Inside Intuit

Here is a good story about how Steve Bennett jumpstarted Intuit. How did he do it?

Focusing on the key drivers, measuring the critical few, asking the right questions, and rewarding top performers were some of the new mantras that Bennett brought to Intuit. New senior VP Dennis Adsit recalled: "Steve brought a new focus to Intuit on accountability of performance. We've seen a big change in the managers. Some didn't like the focus—it was too intense and they couldn't answer the questions. On the other hand, some said, `Oh my God, I'm finally getting a chance to answer these questions with upper management in the room!' The real leaders are stepping up, getting a chance to show us how good they are. When we create this kind of forum for talking about results and improvements, things get better."

A very interesting story, adapted from a book about the experience.