Jive Software unveils deeper communication integrations for business

jive New tools 2016

Jive Software on Tuesday announced a new update to its business solutions.

The newest enhancements include a new social media listening integration with Sysomos, a new corporate communications solution that delivers increased organizational transparency and a new Jive Chime update for team collaboration.

“We continue to innovate employee and customer engagement experiences that are at the core of a great business – whether by connecting 30,000 employees across the world, improving collaboration amongst a small team, or creating stronger relationships with millions of prospects, customers and partners,” said Ofer Ben-David, executive vice president of engineering at Jive Software.

Jive’s Employee Engagement solution makes it easier for employees to participate in two-way communication.

Here are Jive’s newest updates:

  • Corporate communications bundle: Jive’s new, out-of-the-box solution for internal communications teams includes simplified content publishing capabilities for rich, beautiful blogs, images and videos, auto-subscribed targeted news streams, a configurable news page and personalized email digests to draw users into the community, as well as impact metrics for message reach and sentiment.
  • Mobile intranet enhancements: The latest update to Jive Daily encourages visual storytelling by allowing users to take or add a photo from their mobile devices and share it directly into their community. Other features added in today’s Jive Daily release include the ability to mention places and create documents. Near-term feature enhancements include localization, enhanced metrics, additional enterprise security requirements and image collections.
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Jive is also promising better user communication through a new events center and better social listening integration with social media monitoring platform — Sysomos.

  • New events center: In the coming months, Jive will help make employee and customer community events even more useful and engaging through the ability to directly manage an event lifecycle from before to during and after the event. Additionally, a new event performance dashboard will show the number of attendees and their engagement at-a-glance, as well as post-event success metrics, sessions grading and much more.
  • New social listening integration with Sysomos: Brands soon will be able to route relevant conversations on social media directly in Jive-x community, increasing brand affinity. This integration delivers the ability to listen and respond to over a billion conversations online, in real-time, by enhancing social interactions and dialogue with community members, and improving customer satisfaction along with lowering call center costs.

“We know that the amplification of social conversations directly correlates with the overall reputation of a brand,” said Mark Young, chief marketing officer at Sysomos.

“Our integration with Jive Software allows users to monitor conversations on social media and proactively engage with prospects, customers and partners in real-time. Ultimately, the combined solutions increase brand awareness and affinity, and foster the customers’ journey with the brand,” he added.