Reading and writing have become more important.
The Internet has changed how organizations manage. Historically, management was focused on "walking and talking." Today, "reading and writing" are becoming more and more central.
This trend is reinforced by a recent META Group study, which found that 80% of business people choose email as their primary communication tool.
The evolution of the information economy is marked by an increasing formalization of how business is done. In the past, business was often based around contacts, lunches and handshakes. Less business is done that way today.
The article also addresses how poor most companies are at managing all the content they create. I can sympathize. The deeper I venture into the blogosphere, the more good blogs I find to read. It is information overload some days.
