HP sent us an Officejet Pro 8500 all-in-one wireless printer to review. We tested it with small- and home-based businesses in mind.
The Officejet Pro Wireless includes a printer, fax machine, copier, scanner, business graphic software, and photo processor. You operate it through a wireless connection or via a full-color touch screen on the device. It comes with a 250-sheet input tray, touchscreen color display, and two-sided print/fax/scan/copying.
HP lists specs here.
Order an Officejet Pro 8500 here.
Overall, the printer performs well. HP advertises it as an eco-friendly, cost-saving device that produces business graphics comparable to a laser printer. It lives up to this claim, with a few caveats.
Pros:
Prints professional-looking documents
Wireless connectivity
Intuitive controls and interface
Double-sided printing
All-in-one device
Green paper- and power-saving features
Quality compares to a laser printer
Comes with helpful software
Cost- and energy-efficient
Powerful enough for a business
Full set of features
Cons:
Some software quirks
Noisy
Slower than a laser printer
Too slow for big print jobs
Installation
The printer is easy to put together. It comes with ink cartridges, print heads, an installation CD, manuals, and a phone cable. The power supply jutting out the back of the printer and the paper tray in front make the printer take up a fair bit of space. The printer needs to be placed on a solid surface, otherwise it shakes.
Installation needs to be done both on the printer’s touchscreen and on a desktop. The machine’s software package requires an impressive 420 mb of space. You can reduce this amount by uninstalling some of the default programs that you don’t need.
Installation and calibration took us about half an hour.
Software
One of the machine’s perks is the software that comes with it. The HP Solutions Center is the most useful program in the package. It displays a control panel for operating the printer, fax, copier, and scanner. The interface also displays cartridge ink levels and the printer’s status. It allows you to change settings and troubleshoot the device in one place. User can forward documents to network folders, a nice organizational shortcut. Shop for cartridges from here, see special offers and tips.
The In-House Marketing button takes you to HP’s online Creative Studio, a marketing resource. You’ll find customizable marketing material templates here (for business cards, startup packages, brochures, posters, blogs, websites, logos, and more). Some designs are free, and they look professional.
Combined with the Creative Studio, the printer enables small business owners to design, customize, and print marketing materials, which saves a trip to the professional printer. It’s a valuable resource.
The HP Document Manager is also handy. It allows you to edit and annotate documents, attach them to emails, convert them into editable text, organize faxes/scans/desktop documents, and more. It’s a time-saving way to manage all the documents you want to involve with your HP all-in-one.
HP Photosmart Essential allows you to edit, organize, share, manage, and print photos. You can drag and drop to print photos, which is nice, but otherwise, Photosmart is comparable to other free photo software on the market.
HP’s default installation also comes with a couple of useless programs, like Shop for HP Supplies (which links you to the product sales page on HP’s website) and the HP Customer Participation Program. These programs need to be uninstalled so that they don’t eat up memory.
Printer
Default (normal) resolution produces high-quality documents. Business cards, flyers, and standard business documents look professional at this setting. You can adjust a document’s properties through the Printing Shortcuts menu, a useful interface offering one-click brochure, two-sided, fast/economical, and other print settings.
The printer operates quickly on one-sided and black-and-white documents. Color printing is fast and good. But the machine prints double-sided color documents slowly. It prints one side, lets the ink dry, sucks paper back up, then prints the other side. The quality is excellent, but, due to slowness, may not be practical for large print jobs.
If you use photos in your posters and brochures, they may need tweaking before looking good in the printer. There’s no easy way to print a double-sided, full bleed brochure on the device. Once you print one brochure, you can duplicate it more quickly through the color copier than by printing.
HP designed the ink pigment to be water-resistant. It produces bold colors that work well for business graphic use. Most documents will look professional on this printer.
It is louder than a laser printer. The biggest paper size you can print is 8.5” x 11.” On the upside, the 250-sheet paper tray gives you plenty of time between paper replacements.
You can print photos directly from a USB stick or memory card (CF, MMC, SD, XD, MS/DUO).
Copier
The copier has a 50-sheet feeder on top. Copies come out quickly, with excellent quality. Two-sided color copies take longest to produce.
Fax
The fax machine has a couple of neat features. One, it lets you block junk fax phone numbers. Secondly, it allows you to send copies of faxes to a network folders instead of printing them on paper, which allows you to save paper. It also has a 125-page memory.
Scanner
Scans show up instantly on your computer screen. You can scan either through the flatbed or ADF (automatic document feeder). Scan quality is very good. It’s not optimal for high-resolution work, eg. with hi-res photos, but is good for everyday use. Like faxes, scans can be filed into network folders. The ADF makes multipage scans easy to execute.
Photos
Upload photos directly to the printer through built-in card readers that take all the standard memory cards and USB. There’s also a PictBridge slot through which you can connect your camera directly.
You can crop and adjust color/contrast using the touch screen. The Photosmart software gives you additional photo editing options.
The machine prints good quality photos. If you want excellent quality, try using the printer with HP paper and ink designed specifically for printing photos.
Additional Remarks
Its strong wireless system helps the printer communicate well from different rooms. It is easy to control jobs remotely. The printer takes about two minutes to check and clean itself whenever you power it on. Every time you activate it, the printer informs every computer on the network of its status, which is annoying for people not involved with the print job. It comes with a 1-year warranty.
Cost Savings
The HP 8500 saves money in several ways:
- It’s EnergyStar rated. One way it saves energy costs is by sleeping when not in use, then activating again when given a print job or by pressing the touch screen.
- It offers comparable quality to a laser printer, for a lower cost. Note that the quality is comparable, not identical, and that speed suffers in the 8500.
- Color cartridges can be replaced individually. HP also offers XL and combo ink packs that lower cost/page.
- It does small to medium-sized print jobs well, saving a potentially expensive trip to the professional printer.
- It saves you from using and maintaining three separate machines.
- A green perk: Send in cartridges for HP to recycle for free.
Final verdict: The HP Officejet Pro 8500 All-in-One Wireless is worth the price. Order one here.
HP has arranged a special offer for our readers to save 20% ($80) on the new HP Officejet Pro 8500 Wireless All-in-One. Go here for the coupon code and terms and conditions. Visit here for more product information.
Do you know how to scan a two-sided original from the ADF?
Hi Steven… I just ran into the same problem and could not quickly find a solution. If you come up with one, I hope you post it here. Anders
Hello,
I purchased an HP 7590 which the 8500 replaced. After having many problems with the doc feeder I decided to upgrade to the 8500. The 8500 is a little smaller and a little more quite. I never could get the “print to fax” working on the 7590 and now that I have the 8500 no luck either. I was on the phone with IT last night for over 3 hours and they still couldn’t figure it out (can’t they find someone that speaks clear english). My main issue with this combo is that there does’nt seem to be an option to fax 2 sided or 2 sided with cover faxes. I had that option on the 7590 and it came in handy. I was able to save a lot of paper that way. Not as much as the print to fax option but still. Am I missing something here?
Wes
Anders, I opened a case with tech support. They confirmed that this functionality is not available. However, I reached a satisfactory solution by using a feature in Adobe Acrobat. I choose Custom Scan and tell it to scan both sides. It scans all of the fronts, then I flip the papers over and it scans all the backs and puts them in the proper order. Not quite as convenient as having the scanner flip the page over itself, but it works. HTH.
I purchased the HP Officejet Pro 8500 in April. The software slowed my computer to a standstill. I ended up haveing to put in on the server and atleast my computer runs faster without it hooked up directly. The major problem is that the printer keeps losing connection with the server. Tey to get ahold of HP…impossible. I want to return this POS. Worst printer that I have EVER had. The customer service from HP is also non-existant!
Steven, thanks for finding out that the 8500 does not scan two-sided.
A comment on the Adobe Acrobat workaround: For people like me who do not have any intention of spending $1k on the Acrobat, there is a free alternative from pdfsam.org for splitting and merging PDF docs. I frequently use it to merge/reshuffle pages when the ADF has skipped a page (in about 50% of the scan jobs).
I am using the HP officejet 8500, and I’ve struggled with the document feeder when scanning. I find that I’m missing pages even though I see it take each page individually. With the older model I was able to scan multiple pages on from the glass, but with this model, you can’t. It’s been very disappointing so far.
Hi,
yesterday I have asked the question wrt 2 sided scan capabilities and I was told this is possible … Could it be that the 8500 Wireless is doing it while the standard 8500 (no WiFi, no touch screen) does not do it ?
Actually there are 3 different models of AIO 8500: normal, wireless, premium.
Thanks,
Michel.
Hi,
I have bought a 8500 Wireless (A909g) and it does support automatic duplex scan. The only caveat is that the PDF generated is not very well optimized so if you want to save disk space you have to process the PDF through a software like Adobe for example. You may gain a factor 5-10x depending on the nature of the page.
Michel.
We just got the HP Officejet PRO 8500 Wireless. It is noisy and does take up a lot of desk space. Everything works fine, except one very annoying problem. When you send a print job to the printer, almost everytime after a few pages print the machine will detect an “out of paper” condition (even though there is plenty of paper in the tray). Anyone else see this behavior, or have a workaround?
Hi Bob B.
No, I am not seeing this issue of “out of paper” with my machine. I am running windows XP with all the updates done regularly.
Regarding the noise it’s not that bad. When the printer is inactive, I cannot hear anynoise. It goes in standby mode automatically which is nice.
Michel.
I can’t seem to print black on a simple document. Everything loaded correctly when setting up the system. All the other colors print OK during the print test phase. But the Black just does not want to print. Help, its frustrating.
I loaded my new hp8500 on my hp pavilion xt9643. I can only get one page and a bunch of blank pages.to print from multi page docs. very frustrating. updated drivers xphome sp2. Not working
We have the same problem as Bob: We just got the HP Officejet PRO 8500 Wireless. Everything works fine, except one very annoying problem. When you send a print job to the printer, almost everytime after a few pages print the machine will detect an “out of paper” condition (even though there is plenty of paper in the tray).
I am very disappointed in the 8500 Premiere. First there is no fax cover page software, wow, can you believe this on the top of the line officejet? We had this software on the HP Officejet 7410. Second I can’t get the scanner to work on two of our four laptops. I am running XP Pro SP3 on all machines with all known updates. Spent hours with support uninstalled, reinstalled, repaired, rebooted, powered up, powered down, nothing worked. I keep asking for level 2 support but I can’t get past the first level. Two hour long chat sessions and it still does not work?
I am diappointed with Technical Support and this model of the officejet.
Hi,
can you print from these two machines that do not work for scan ?
I would check your firewall(s). I took me some time as my firewall was actualy making its job …
Let’s say your PC is at 168.192.0.2 and your office jet 168.192.0.10 then you should allow spoolsv.exe from all @ to run to 168.192.0.10 with no restriction.
Also you should allow all programs from 168.192.0.2 to 168.192.0.10
And the other way round, all programs from 168.192.0.10 to 168.192.0.2
The best is to allow these rules for the computers connected directly to your router. This is the way I have configured by firewall (bitDefender, windows firewall is not activated on my PC)
To help me I tracked the firewall activity by asking an extended report. This way I could figure out which rule was preventing my officeJet to work OK, as the refused connections were logged in this file, pointing at the rule blocking the transaction.
Good luck.
Michel.
I have the same “out of paper” error constantly!! Other than that, I am pleased with the machine. Any advise on the paper issue?
I think I got this “out of paper” once. Actually the machine could not grab a sheet. So I took the pile and I flexed it such a way that the sheets don’t stick to each other.
I hope you see what I mean.
This is probably the problem you are also having.
Michel.
Thanks Michel, but I have always fanned or “flexed” the paper – no difference. The only thing I can think of is to change the weight of the paper or return it as a defective machine.
I am on my 2nd machine. The 1st one was sent back because of the out of paper issue. The replacement is doing the same thing. I am very frustrated at this point and will probably return again for a different model or possibly make. The problem is it says out of paper when it is not out of paper. The roller arm does not lower to grab the paper. Since so many people are having this same problem it should be known by their techs but supposedly they know nothing about it. With the 1st machine I spent about 3 hours on the phone with a foreigner and I refuse to go through that again.
I have the “out of paper” problem with my new 8500. Very Frustrating!I’ve tried every step online support suggests. I want to avoid speaking w/ IT difficult-to-understand-foreigners. Anyone have a solution for this issue yet?
Yes Mark, my suggestion is return the machine and get something else. That is what I ended up doing. I bought a Canon and I am very happy with it. Do not waste your time with tech support…they are of no use. This is obviously a defect with this particular machine.
Hi Mark,
I had to return my 8500 to HP because the little window on the printer became distorted (I don’t think anyone else has mentioned that problem). In addition, I was also one of the people who complained about the “out of paper” issue. I also had that going on with my 8500. I returned the printer courtesy of HP and they gave me a replacement. So far, the window is fine, and I haven’t gotten the false message regarding “out of paper”. A completely different machine (or going to a different manufacturer) might be the only way to solve the problem you are having. Thanks/Bob
Thanks Bob and Sue, I was able to get a solution to the “out of paper issue” through online chat with IT. For now, it works. Unfortunately, I had not yet discovered, but did later that afternoon that pdf’s won’t print… Any solutions? Or, guess I’m back to IT and/or return it.
Mark
Mark, you say you were able to get a solution to the “out of paper issue” through a chat with IT. Would you care to share that solution with us. I am a couple of steps short of throwing this 8500 out of a second floor window!
Diane
Diane, here’s the instruction from IT chat session. I’m not sure it will work for everyone as it may change requisite to your set up? I run XP…..
Anony : Click on start > all programs > hp > hp solution center
Anony : Under hp solution center, Click on settings > printer settings >
Anony : Click on ‘printing shortcuts’ tab.
Anony : Under the ‘paper sizes’ select letter.
Anony : Under paper type select ‘automatic’. (NOTE: mine didn’t show automatic just select normal or HP brite)
Anony : Click on Ok.
Anony : Try printing a two page document from microsoft word. (NOTE: it worked)
Anony : Click on start > printers and faxes
Anony : Right click on the printer icon ‘officejet pro 8500 series’ > select properties.
Anony : Click on the tab ‘advanced’.
Anony : Select ‘print directly to the printer’ > click on apply > ok.
Anony : Select ‘print directly to the printer’ > click on apply > ok.
NOTE: my tests printed fine, still printing fine a day after.
Hope this helps, if not, your best bet may be to engage in a chat with tech. -Mark
I am considering the 8500. Is anyone familiar with the C336A. I understand that it has better photo abilities. Any omments on one over the other excluding the photo options.
I have a HP 8500 all in one wireless, my scan to preview function is missing and I am not refering to the PDF to preview. Anyone can help me restore the scan to preview. thank
Hi
Works well.
Impressed overall.
One problem I can’t solve is the ’scan direct to email’ It scans my document then says ‘ server failure’ try again later.
Otherwise wireless connectivity excellent, simple to set up.
Any help much appreciated.
Steve
I have no issue sending emails after scaning … Are you sure your setting is correct regarding the email address and the smtp server ? This can be configured through the web interface. Just type your 8500 IP adress in the address bar of your web browser.
Michel.
I got the HP Officejet Pro 8500 about two weeks ago and I keep getting this blue screen when I try to print. It says:
“Run the driver verifier against any new or (suspect) drivers. If that doesn’t reveil the corupting driver, try enabling special pool. Both of these features are intended to catch the corruption at an early point where the offending driver can be identified.”
I have to restart my computer each time this blue screen appears.
Any suggestions?
anyone know how to get rid of the issue for having a blank page in between in each fax sheet that comes through!?!?!
I have the same out of paper problem, happens almost every print job. The printer is networked and it happens regardless of computer or operating system it is printing from. This tells me it is a hardware defect and not a software/setup issue. If it were not for this issue I would be very happy with the printer as I love all the features, unfortunately this very annoying glitch is a deal breaker and I am in the process of attempting to get a refund from HP.
I am a big fan of HP printers, but this has to be one of the most problem-filled devices they’ve ever put their name on. I’m constantly getting “the following printhead has a problem” (i.e. both of them simultaneously), “out of paper” (because the intake roller can’t grab a sheet), and there’s constant network chatter on the networked computer that has the initial progs installed. Some of these are typical of printers that are a year or older, but I bought this 2 days ago and this is the first day of normal use. I think HP needs to stay out of the AIO market and concentrate on their strength: stand alone printers. I’ll be taking this back tomorrow.
I was told to buy an HP Officejet Pro 8500 instead of a laser. Well it’s not as quick as described; it does scan in 3 seconds/page but then takes another 6 to feed the next. Once complete it than takes a few more sec’s per page before displaying on the computer.
And here is where the real problem lay’s… Scan to blk/wht pdf to file on desktop and it turns a 8.5 x 11″ paper and turns it into a 36 x 45″!! Of course I could reduce to print page by why should I have to. It should go from 100% – 100%. -Spent hours with tech and after 2 numbskulls 1 nice person tried everything in the book but couldn’t find a solution. It’s going back to the store!
any suggestions on a device that document scans and prints QUICKLY, color is seldom used but would be nice to have.
I purchased the Officejet 8500 Wireless A909a last week, and tried to install the drivers ever since. I have spent countless hours with tech support, via email, since the online chat only yields an error. I keep getting the same replies over and over, suggesting more things to change down in the registry. I have spent way too much time on this issue. I am ready to take it back. I can’t load either operating system, xp or vista machines.
I am not having any problems other than with one software program. I contacted the tech for the program and it is nothing on their end. For some reason the printer is blocking the report progress on this software to be viewed or printed… any suggestions? I’ve unistalled and reinstalled this printer 5 times, unblocked firewall, and can’t think of what else to do. The program works fine with any other printer but this one.
Well, I did take it back. Had had enough anxiety attacks, waking in the middle of the night and tears for any one printer. I, instead, purchased an Epson Artisan 810. Within 45 minutes it was installed on the network and working. So far, I’ve put it through it’s paces, and with just a few exceptions, it has worked like a champ. The kool thing.. I can print on cds and dvds!
Have had the printer for a couple months. At first, it was a dream. Then I made the mistake of accepting an HP Update…ever since I can’t keep the printer on the wired or wireless network. It appears (based on an HP support forum) the printer installation materials does not punch holes in the firewall as needed for Vista or W7. I have spent HOURS on this.
http://h30434.www3.hp.com/t5/Printer-networking-and-wireless/HP-Officejet-Pro-8500-Wireless-A909g-Loses-Connectivity/m-p/179513#M7171
I cannot recommend this printer.
I have issues with the copier function on this printer. When you place a multi-page document in the ADF, it copies from the top down resulting in your copies being placed in reverse order. This is very inconvenient. In order to get copies in the correct order, I tell the printer to “Collate”; however, after collating 8 pages it stops and says that it is “out of memory”. Anyone else have this problem? Or better yet, a workaround for copies being placed in reverse order?
Set-up was easy, and everything worked great except for the automatic document feeder (ADF). It simply does not sense any paper that is inserted. While I can copy and print from the single page flat glass screen, I get nothing with the ADF. I’ve talked to HP Support and they have no suggestions. Anyone else experience this problem and have a solution?
In response to Bunjy, I have talked to 3 technicians at HP and they do not have a function to put the paper in the correct order. Their response to me was that I should feed the paper in in reverse order…makes no sense for our small business to do that. If you have noticed, the incoming faxes are printed in reverse order as well. We are returning this machine. Maybe HP will think about this with their next “All-In-One” machine.
I tried to copy a sheet on the glass face and every time I get a print with 2/3s of the page black and the other 1/3 white–no text at all.
This printer needs to be recalled. It is riddled with problems. I have been trying to use the auto document feeder to scan photos. All of the pics are scanned and run through the machine but roughly 20% to 30% of the photos go missing. That is when it doesn’t crash. Half the time it stops on the last two pics and requires a reboot to get them to come out of the machine. Tech support is clueless as to how to resolve the problem. They have you do cleanings, system resets on the printer itself, patch installs, lv-3 un-installs on the software and re-installs on the pc, wireless and wired hookups etc. It seems like they take a shotgun approach to repairing the problems. I will never buy a HP printer again. Now I am trying to get HP to give me a refund on this lemon. Stay away from this printer!
One of the worst printers I have ever owned. HP Tech support is no help. This thing eats ink cartriges. After two new print heads it still will not print correctly. I have spent countless hours and over 200 dollars in ink cartridges trying to get this turkey to work. It is going out on the front curb for the trash guys and I am going to go buy a LexmarkC!
I fixed my 8500. Returned it to Staples and exchanged it for a Canon. Problem Solved.
Let me bring some more positive waives to this forum.
I have my printer for 6 months rouglhy. I cannot say it works 100% fine 100% of the time but overall I am happy with is. And I doubt all the AIO printer are working 100% reliability.
I bought it because of it’s capability to scan 2xside with an automatic feeder. OK sometimes pages are going by 2 but fixing the missing pages is much faster than doing the whole job manually ! Last time I have scanned a 80 page magazine (after cutting the back of it to have free pages) and it worked pretty well! OK it took some time but during this time I was doing something else.
As a result I have now a PDF file and could throw away the magazine.
With the orgiginal cartrige I have been able to print 730 pages. OK, this is not the 2000 advertised but everybody knows that the theoritical number is for coverig only 5% of the page and with the documents we are printing nowadays I think we are more than 5% coverage as an average. Also this was with the cartrige delivered with the printer so maybe it was not full ?
Would be great if you could share your numbers.
Thanks
Michel.
Recommended this printer to a client and they have been unable to use the printer due to the “out of paper” message– now I’m taking the blame. I am going out again to “fix” the issue with the suggestions from this and other discussion boards, but this thing will most likely be going back to HP.
I’ll probably stick with HP– just a different model- this thing is worthless– kind of like manual-feed-printing-only mode.
This printer sucks. It won’t print due to the out of paper error. Thanks, HP. We have a business to run here and need full scan and print capabilities, didn’t you guys test this thing first? It is terrible.
I keep getting all your feedback (mostly negative), and obviously for those having problems that must suck, BUT…. I do feel the need to say again this is a fantastic bit of kit. Easy, easy set-up, none of the above problems, good quality print and fabulous cartridge life (sold my Canon mp980 because it used sooooo much ink and couldn’t connect from my XP laptop just my Vista desktop).
So once again. Just great!!!!!!
Steve
Out of paper update…. An update to my comment on November 15th, 2009 at 12:00 pm. I had contacted HP and explained the situation with the out of paper error. they suggested a number of steps to take to try and correct the problem. As this did not work I contacted them again, and they sent me a new printer. The new printer works fine, going on 2 months now. Bottom line is I love the printer, the first unit had a defect, HP took responsibility, and corrected the situation. You can’t ask for more than that. Nothing in life is perfect, Any company that is willing to stand by their product and work through any problems is ok in my book. Since I posted a comment when I was not happy, I felt it only right to post one now that I am. To those of you having troubles, I suggest you keep a cool head and go through any troubleshooting steps, and If they don’t work, let them know. I expect they will do right by you and leave you satisfied when all is said and done. Best of luck!
Is there a way to fax multiple numbers at the same time? I’m faxing one page to several of our accounts. But I’m tired of standing at the machine.. help?
Please e-mail me at k.burgess@bondedwindowcoverings.com if you have the answer I’m looking for!
Thank you!
Hi,
if you whish to send to several numbers I would suggest you scan the document to PDF and print it using Acrobat by selecting the 8500Fax as the printer. From the interface you can enter several numbers you can grab from an address book.
Hope this helps…
I have had my 8500 for one week. The ADF does not grab all the pages when i am faxing and the copies come out with a black line on them when going through the ADF. Any one had these problems or have any solutions? Any help would be greatly appreciated.
Hi AJ
Had the same problem with the black line when using ADF.
Mine was easily sorted. If you lift the scanner lid up, to the left of the main glass platten there is a smaller platten. This is where the ADF scans. Mine had a small piece of dirt on the glass. Cleaned it and OK again. Fab printer.
Steve
Got an 8500 WiFi based on reviews and experience with HP inkjets/MFPs & enterprise laser printers; whilst as yet I’ve no issues with the printing engine, the operational configuration does leave a lot to be desired, particularly given that this device is aimed directly at home/micro/small businesses and primarily intended to be accessed across a network:
1) The device does not auto-sense the size of paper loaded in a tray and hence is unable to report this to the printer spooler and/or Windows users – enabling them to be warned of a paper size mismatch.
2) The 8500 control panel provides no facilities for the manual entry of tray and loaded paper size information. Ramifications to the user are as per (1).
3) Within the Windows XP driver software suite there are no facilities for an Admin to set a default page size for either individual trays and/or all print profiles. HP seems to have hard coded a default of ‘Letter’.
4) Whilst is possible (on a per user basis) to change the page size to A4 or other and for this setting to be retained, if that user happens to select another print profile, the original settings will be lost and revert to default (ie. Letter). Okay so I can create my own print profiles, but no Admin facilities are provided to enable me to set this as the default profile for the device and hence for all users.
5) The paper trays are missing a sheet retaining bracket, to ensure loaded sheets are stacked against the sheet feeder (and also to permit auto-detect of loaded paper size).
6) Whilst both the device install (via the control panel) and the software driver install ask for locale information (ie. country) this information isn’t used by the printer configuration to set my defaults to A4.
My understanding is that through use of the HP “Driver Pre-Configuration” utility I might be able to change the ‘factory’ defaults the driver installs with to something more appropriate to a (non-US) business. However, if my business needs change and I wish to change my tray allocations then I will need to uninstall, reconfigure and reinstall the driver.
These items are issues because: this is a top of the range device, the intended usage scenario’s require more operational intelligence, the target user groups are general public/business people (ie. people who want and need IT to work straight-out-of-the-box), and because as all the above features have been available on both consumer and enterprise grade HP products for many years now – we naturally expect them to be standard on modern HP products.
R
PS. I’ve yet to play with the fax and scanner functions so don’t know how the operation of these compares to real world demands.
Same problem here with the bogus “out of paper” message. Same sad story of working with HP tech support. Finally, the last tech had me unplug AC cord from back of printer for a minute and then re-attach. Since doing so I have had two days with no false messages. Not confident that this is a final cure but I am sharing it here in case anyone else gets some relief this way. I will report back if the messages return.