Comments on: Review: HP Officejet Pro 8500 Wireless Print/Fax/Scan/Copier

By: Brian

Brian — Tue, 02 Aug 2011 10:06:08 +0000

“Karen, return it to the store”

Then buy a Canon…….

By: Roland

Roland — Tue, 02 Aug 2011 09:23:40 +0000

Karen, return it to the store.

Out-of-the-box the LCD screen should display stuff correctly and if you’ve put the printheads and inks in correctly, selected your display language (I found using a stylus from a DSi helpful as have big fingers), the unit will perform a self-test and diagnostic prints then you will be able to use the unit as a copier without connecting it to a computer.

Once you get this far then go about installing the PC software.

By: Jo

Jo — Mon, 01 Aug 2011 19:44:39 +0000

Try downloading the set-up and drivers from the internet.

Lots of people on this site have had loads of problems with this unit. I’ve been luckier than most. Other than my post of May 10, 2010, I only have one remaining, although irritating, problem — I have to unplug it from the network and from power periodically because I get an error message “not connected to network.”

The problem I had last year I fixed by downloading the set-up and drivers directly from the network. I think that the set-up disc that came with the printer was bad.

Besides everything else, my office bought the printer so it wasn’t my personal funds in jeopardy. For a small office, it’s fine. Printing, faxing, and scanning is quick. It prints color documents faster than my older color printer and the cartridges at not that different in price.

By: Karen

Karen — Fri, 29 Jul 2011 19:11:52 +0000

I just bought my HP 8500 yesterday. I set it up today and when i plugged it in and turned it on, it does nothing but scroll the language. It won’t print the initial page. Also my lcd screen is only showing half the letters.

By: Jean

Jean — Fri, 06 May 2011 22:29:12 +0000

Today is a day of celebration. After spending approximately 100 hours (including several hours with all customer service levels at HP) on two new HP 8500A Printer I finally decided to follow JT recommendation. I brought this total piece of crap back to the store (Staple) and asked them to find me a solution before become nut.
Staple were very supportive and they exchange the HP 8500A for a Lexmark Pro905, which seems to work great.
FROM THAT HIGHLY FRUSTRATING EXPERIENCE AND THE LACK OF HONESTY FROM HP CUSTOMER SUPPORT DURING THAT EXPERIENCE I DECIDED THAT I WILL NEVER BUY ANY HP PRODUCTS IN THE FUTURE (and I buy a lot of these equipment for business purpose).
I suggest to anyone that need a printer in the future to buy from a company that is standing behind its products. Clearly, HP has done anything possible to make me believe that I had a particular and unique problem with the printer and that my setup was the reason for this mess. Today after loosing all this time and investigating, I realize that the HP 8500A is full of problem and Hewlett-Packard is doing everything possible to keep that piece of excrement into the market.
Jean

By: JT

JT — Thu, 28 Apr 2011 02:04:45 +0000

Just an update on my replacement printer for that piece of excrement HP 8500 wireless.

I purchased a Lexmark Pro905. Absolutely love it. Have had one occasion to contact service and that was handled overnight shipping with replacement part and they also sent replacement ink cartridges too. Can you imagine HP doing such a thing,.,.?

Also the ink cartridges are a fraction of the cost of the HP replacements. I can buy 4 cartridges (black and 3 colors) for the price of the black cartridge for the HP 8500.

I truly love the Lexmark product and their responsive cust service… I will NEVER spend another dime on an HP product.

By: mraskin

mraskin — Wed, 27 Apr 2011 23:24:53 +0000

Guys,

I can understand your frustration when something gets wrong but fortunately there are some HP8500 that are working pretty well.
OK we have to fight sometimes with HP support
OK my printer does not print bright yellow
but overall it does the job. Even 2x sided for scan / print !
(OK I am not using it for business, so I may be more patient

By: Jimbo

Jimbo — Wed, 27 Apr 2011 21:27:39 +0000

1) read the other comments in this thread
2) call HP support
3) pack everything back in the box
4) find the receipt (optional – but highly desirable)
5) take the printer back to wherever you bought it
6) ask for a refund: if they wont refund your money/give a credit to buy another brand, then take it to their store entrance and either a) smash it with a baseball bat b) drive over it with your vehicle
7) place a note on it telling the world what a POS it is and walk away. Drawing enough attention during this step to have a news crew show up and film the entire thing is not a bad idea (and/or post on YouTube, etc)
NOTE: please consider the safety of others during this excercise

It is VERY important to perform Step #2 so that will ENSURE that you follow the remainder of the steps.

…and if you’re not bright enough to figure out that this isn’t a support forum, then keep the printer and stare at it until it starts to work correctly.

By: Ian Barry

Ian Barry — Wed, 27 Apr 2011 21:16:01 +0000

My 8500 wireless is chewing paper sporadically,well intermitantly, quite often really, its 9 months old bought from Amazon delivered to Spain. Whats the best way to deal with it, phone HP? phone Amazon and send it back!

I can’t be the first,is it a common problem, I use normal 80gm paper.

What would be the best course of action.

By: Karin

Karin — Fri, 22 Apr 2011 21:07:48 +0000

Cannot get my HP Officejet Pro 8500 to do double-sided anything. Do not even see an option in the software.