Comments on: Review: HP Officejet Pro 8500 Wireless Print/Fax/Scan/Copier

By: CW

CW — Mon, 16 Nov 2009 22:18:08 +0000

I am a big fan of HP printers, but this has to be one of the most problem-filled devices they’ve ever put their name on. I’m constantly getting “the following printhead has a problem” (i.e. both of them simultaneously), “out of paper” (because the intake roller can’t grab a sheet), and there’s constant network chatter on the networked computer that has the initial progs installed. Some of these are typical of printers that are a year or older, but I bought this 2 days ago and this is the first day of normal use. I think HP needs to stay out of the AIO market and concentrate on their strength: stand alone printers. I’ll be taking this back tomorrow.

By: Paul

Paul — Sun, 15 Nov 2009 18:00:44 +0000

I have the same out of paper problem, happens almost every print job. The printer is networked and it happens regardless of computer or operating system it is printing from. This tells me it is a hardware defect and not a software/setup issue. If it were not for this issue I would be very happy with the printer as I love all the features, unfortunately this very annoying glitch is a deal breaker and I am in the process of attempting to get a refund from HP.

By: Mike Cruz

Mike Cruz — Wed, 04 Nov 2009 19:12:25 +0000

anyone know how to get rid of the issue for having a blank page in between in each fax sheet that comes through!?!?!

By: Rhonda

Rhonda — Tue, 03 Nov 2009 22:53:27 +0000

I got the HP Officejet Pro 8500 about two weeks ago and I keep getting this blue screen when I try to print. It says:
“Run the driver verifier against any new or (suspect) drivers. If that doesn’t reveil the corupting driver, try enabling special pool. Both of these features are intended to catch the corruption at an early point where the offending driver can be identified.”
I have to restart my computer each time this blue screen appears.
Any suggestions?

By: Michel

Michel — Fri, 30 Oct 2009 07:05:24 +0000

I have no issue sending emails after scaning … Are you sure your setting is correct regarding the email address and the smtp server ? This can be configured through the web interface. Just type your 8500 IP adress in the address bar of your web browser.
Michel.

By: Steve Hume

Steve Hume — Thu, 29 Oct 2009 21:18:46 +0000

Hi
Works well.
Impressed overall.
One problem I can’t solve is the ’scan direct to email’ It scans my document then says ‘ server failure’ try again later.
Otherwise wireless connectivity excellent, simple to set up.
Any help much appreciated.
Steve

By: Lily

Lily — Sun, 25 Oct 2009 05:09:27 +0000

I have a HP 8500 all in one wireless, my scan to preview function is missing and I am not refering to the PDF to preview. Anyone can help me restore the scan to preview. thank

By: John

John — Thu, 22 Oct 2009 03:09:07 +0000

I am considering the 8500. Is anyone familiar with the C336A. I understand that it has better photo abilities. Any omments on one over the other excluding the photo options.

By: Mark Holmes

Mark Holmes — Wed, 21 Oct 2009 15:49:25 +0000

Diane, here’s the instruction from IT chat session. I’m not sure it will work for everyone as it may change requisite to your set up? I run XP…..
Anony : Click on start > all programs > hp > hp solution center
Anony : Under hp solution center, Click on settings > printer settings >
Anony : Click on ‘printing shortcuts’ tab.
Anony : Under the ‘paper sizes’ select letter.
Anony : Under paper type select ‘automatic’. (NOTE: mine didn’t show automatic just select normal or HP brite)
Anony : Click on Ok.
Anony : Try printing a two page document from microsoft word. (NOTE: it worked)
Anony : Click on start > printers and faxes
Anony : Right click on the printer icon ‘officejet pro 8500 series’ > select properties.
Anony : Click on the tab ‘advanced’.
Anony : Select ‘print directly to the printer’ > click on apply > ok.
Anony : Select ‘print directly to the printer’ > click on apply > ok.
NOTE: my tests printed fine, still printing fine a day after.
Hope this helps, if not, your best bet may be to engage in a chat with tech. -Mark

By: Diane

Diane — Wed, 21 Oct 2009 14:13:33 +0000

Mark, you say you were able to get a solution to the “out of paper issue” through a chat with IT. Would you care to share that solution with us. I am a couple of steps short of throwing this 8500 out of a second floor window!
Diane