Russell Simmons’ pre-paid debit card company has announced plans to reimburse customers who were affected when their accounts were frozen earlier this month due to a technical glitch.
“RushCard and I continue to be completely committed to making sure each and every one of our customers is made whole,” the hip-hop legend said in a statement. “I will continue reaching out individually to as many of you as I can.”
Customers who incurred costs and late fees while their money was unavailable will be compensated accordingly.
Some customers were unable to access their money for over a week.
According to the statement, RushCard services have been “fully restored.”
RushCard allows customers to store their money with the service in exchange for various fees that are assessed when the cards are used.
The service allows cardholders to access direct deposit funds two days before receiving their regular paychecks.
The card is offered by Russell Simmons through his partnership with MasterCard and MetaBank.
After technical issued began Simmons took to his Facebook page to deliver a video with the following message:
“I want to personally reassure you that your funds are safe and that we are addressing every issue as quickly as possible. I deeply apologize for the hardship this is causing and give you my solemn commitment that we will fix these problems.”
Other celebrities to endorse pre-paid debit cards include Suze Orman, Magic Johnson, Justin Bieber and the Kardashians.