Verizon strike is causing more delays than predicted

Verizon workers striking

40,000 Verizon workers went on strike Wednesday and their walk-off from the job is causing delays for some Internet and TV customers.

Network technicians and customer service representatives walked off the job on Wednesday after contract negotiations stalled.

Verizon officials say its network is running well but that repairs and service calls are focused on its existing customers.

“We do have a bit of a delay,” said Tami Erwin, Verizon’s Group President – Consumer and Mass Business Sales and Service, said. “We’re working hard with customers to prioritize repair above activations and provisioning because we owe that to our existing customers.”

The company predicts it will take up to 2 weeks to perform new installations. The company normally completes 30,000 to 35,000 installations per week. OverĀ 30% of customers opt to do a self-installation.

The strike affects workers throughout the East Coast, including New York, Massachusetts, and Virginia.

Prior to the strike the company said it trained thousands of non-union employees over the last year to ensure services would continue to operate in the event of a strike.

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Unions representing the strike say the non-union workers do not have the expertise necessary to perform day-to-day duties.

Approximately 20,000 non-union workers are currently assisting Verizon customers with most of their needs.

Written by Tammy Johnson

Tammy Johnson

Tammy Johnson is the Retail Editor at BusinessPundit. She focuses on Fortune 500 retail company's and disruptive brick-and-mortar and e-commerce companies that are changing the retail landscape.