The next time you walk into a Walmart there is a very good chance you will be welcomed to the store by one of the company’s greeters. They will also wish you a good day as they check your receipt on the way out.
The nation’s largest retailer is moving employees into the greeter position in an attempt to help customers and cut down on the company’s $3 billion shoplifting problem.
“We expect to fill about 9,000 of these new hourly positions that are specially trained to both welcome customers as soon as they walk in and also help deter would-be shoplifters,” Walmart wrote in a blog post this week.
The company has already spent billions of dollars over the last two years as it continues to raise employee wages for hourly workers.
The brick & mortar retail chain started a pilot program last year to move greeters and “customer hosts” to store entrances.
The staffers wear yellow vests to make it easier for customers to spot them on the job.
“Customers said they liked easily spotting someone to go to for help and advice,” said the company.
The company plans to use different setups at its various stores in order to study data on safety, security and shoplifting losses. That information will then guide the company on how best to staff the position.