Comments on: YOU should pay ME – 9 Companies That Don’t Get It

By: Find tax attorneys

Find tax attorneys — Wed, 25 Apr 2007 21:29:09 +0000

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By: top tax attorneys

top tax attorneys — Wed, 25 Apr 2007 10:53:27 +0000

Rob, you’re right about these companies that don’t know how to treat their customers, I’m particularly angry on Verizon Wireless, for havin such a poor customer service department, and lousy plans. Sometimes I wonder how I got stuck with Verizon.

By: Jurastic

Jurastic — Sun, 29 Oct 2006 19:27:11 +0000

Nice picture. I agree that The attitude seems to be, “We have a lot of ATMs and some of your money so now we own you.” Good banks and credit unions make money off of investing portions of the money lent to them by customers.

By: Nix

Nix — Mon, 16 Oct 2006 22:14:26 +0000

AOL. I hate AOL so much. Sure, they screwed me 11 years ago, but they haven’t changed one bit; they are still a deplorable company. In 1995, back when i was still new to computers, i tried out their “free” minutes disks they choke up the mail with. It was only 100 minutes or so, but i decided i didn’t like it and called to cancel before the minutes were up. “Sure we’ll cancel you, no problem” was what i was told. They didn’t cancel anything. After getting the next bill, i tried again. And again. And after 5 more times, each call getting progressively more frustrating, i tried to have my bank reject the charges. My bank claimed that they were unable to reject that sort of charge! So just anybody can take money from your account it seems. By this point AOL was charging an overdrawn account, which was incurring 2 bounce charges and a fee of non-payment from AOL every single month. The bank wouldn’t let me close the account unless i paid it off, which was over $200 and AOL wouldn’t stop billing me by the time i gave up. The account finally went to collections and was closed. I have a friend that works at AOL. He says that if you call and try to cancel your account, they automatically send you to the “Save” department, where they are paid an extra $5 an hour to nag you into keeping your account. I don’t even feel comfortable using AOL subsidiary corporations, which considering how big they grew to be, is quite a problem any more.

By: Bill

Bill — Thu, 08 Jun 2006 16:22:48 +0000

Take em to small claims court, you don’t need an attorney and you can even call to court the CEO of the corporation. The business will have to respond.

By: Kate

Kate — Thu, 08 Jun 2006 15:54:42 +0000

United Airlines – Their system of claiming free flight vouchers is more convoluted than rocket science, and when you call to straighten things out, the customer service rep probably won’t speak English.

By: geomark

geomark — Thu, 08 Jun 2006 06:06:53 +0000

Dell – when my laptop’s internal modem quit they promised to replace it under warranty. Simple fix, just mail the new modem chip and I install it myself. Problem was it didn’t arrive as promised, and I had to leave on an extended trip overseas. Ok, they said, they will send it to me overseas when it finally comes in. Never arrived. Then they said they cannot “provide service” to me in that foreign country so they would not keep their promise to send it to me. I had to go buy an external modem. I’ll never buy from Dell again.

By: Jay

Jay — Thu, 08 Jun 2006 04:42:32 +0000

Ironically, I was thinking recently that it’s been almost 22 years since Hertz angered me, yet I still have them firmly in my mind in the “only if there is no other option” position should I have to rent a car. Almost half my life ago and still a grudge. How sad is that.

By: Mike

Mike — Wed, 07 Jun 2006 23:53:46 +0000

Dish Network — they’ve been spelling my wife’s name wrong on our billing statement for over 5 years. We’ve tried to correct it on a number of occasions.

By: Alexb

Alexb — Wed, 07 Jun 2006 22:58:45 +0000

Wells Fargo and Bank of America. Any large bank seems to think of their customers as jackasses. I divested myself of these guys long ago and found salvation in a local credit union but I still hear stories from friends getting screwed by absurd fees, abysmal customer service, and laughable interest rates. The attitude seems to be, “We have a lot of ATMs and some of your money so now we own you.” Good banks and credit unions make money off of investing portions of the money lent to them by customers. The business model is old and it works. The new model of making money by screwing your customers needs to be taught to every young person opening an account and maybe these jokers will get the picture and go out of business.