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	<title>Comments on: Zoho &#8211; Smart Customer Service</title>
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	<link>http://www.businesspundit.com/zoho-smart-customer-service/</link>
	<description>Entrepreneurship, Startup Companies and Business Philosophy</description>
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		<title>By: laurence haughton</title>
		<link>http://www.businesspundit.com/zoho-smart-customer-service/comment-page-1/#comment-2201</link>
		<dc:creator>laurence haughton</dc:creator>
		<pubDate>Fri, 20 Apr 2007 16:02:51 +0000</pubDate>
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		<description>Yes that&#039;s a good touch.  But I&#039;d like to see some real (and some tough) questions.  That email reads like the typical robotic customer satisfaction survey.
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		<content:encoded><![CDATA[<p>Yes that&#8217;s a good touch.  But I&#8217;d like to see some real (and some tough) questions.  That email reads like the typical robotic customer satisfaction survey.</p>
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		<title>By: John</title>
		<link>http://www.businesspundit.com/zoho-smart-customer-service/comment-page-1/#comment-2200</link>
		<dc:creator>John</dc:creator>
		<pubDate>Fri, 20 Apr 2007 02:02:27 +0000</pubDate>
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		<description>Would love to agree, but I received 5 of the same e-mail sent to every alias on our website. (partners@, info@, etc.) Extremely annoying.
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		<content:encoded><![CDATA[<p>Would love to agree, but I received 5 of the same e-mail sent to every alias on our website. (partners@, info@, etc.) Extremely annoying.</p>
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