Business How Some Companies Manage Customer Service by Drea Knufken March 24, 2009, 8:08 am 80 Views ShareTweetShare ShareTweetShareSEE ALSO:Best Embroidery Machine for Small Business Written by Drea Knufken Currently, I create and execute content- and PR strategies for clients, including thought leadership and messaging. I also ghostwrite and produce press releases, white papers, case studies and other collateral.