Taylor, Bean and Whitaker Slammed by Feds

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Taylor, Bean and Whitaker Mortgage Corp. has been removed from the Federal Housing Administration’s lender list after a federal investigation. Taylor Bean, one of the biggest mortgage brokers in the country, was recently invaded by Feds after a TARP-related deal with Colonial BancGroup fell through. Bloomberg has more:

The FHA, the government mortgage insurer, yesterday suspended Taylor Bean, its third-largest lender, citing possible fraud. It’s “distinctly possible this is going to be the end of Taylor Bean,” said David Lykken, managing partner at consultant Mortgage Banking Solutions in Austin, Texas.

FHA mortgages represent about half of all new loans for home purchases, up from about 10 percent at the start of 2008, as borrowers with low down payments or poor credit get turned down for other financing, according to a Bank of America Corp. report last month. Taylor Bean, based in Ocala, Florida, does business across the U.S. through loan brokers and other lenders. It ranked 12th among U.S. mortgage originators in the first half of this year with $17 billion of loans, or 1.7 percent of the total, according to industry newsletter Inside Mortgage Finance.

If closely held Taylor Bean goes out of business, mortgage rates may rise as lenders face less competition, said Michael Moskowitz, president of the New York-based home lender Equity Now Inc., which last sold a loan to Taylor Bean a year ago.

“It’s just a question of demand and supply,” he said in a telephone interview yesterday. “If Taylor Bean goes down, it’s a pretty big deal.”

Read more about the unfolding story here.

Update: If anyone has questions about their individual accounts, please do not email us at Business Pundit. Unfortunately, we don’t have the resources to research each account individually. We suggest calling Bank of America or keeping abreast of reader comments (below) for updates as the situation unfolds.

  • Angela

    Yea not cool! My husband and I were trying to get a loan for a house! THANKS A LOT STUPID OBAMA!

  • Laura Huff

    So, what do I do now? My monthly payment still hasn’t been processed, I can’t get through to TBW (now I know why), and I do not want to lose my house because of their scams. Unbelievable!

  • Nick

    Laura, keep all of those cancelled checks that went through TB&W up until now.SOMETHING will happen.We just need to be able to verify that we’ve paid our mortgages in case “whoever takes it over” tries to scam TB&W’s customers.

  • Von

    First, it not Obama fault, try looking at the loan company that is not using business ethics in their daily business. The fault lies with Taylor bean and the first thing that comes out of your mouth is Obama sucks. For the last eight year I have not heard as much out cry towards a president until Obama, where were these voices eight years ago when nobody knew how much we were spending on the war. Second, most of Taylor Bean accounts are now with Bank of America. If you have time like 45 – 2 hrs to be on hold. Once you get through they will let you know who bought out your loan.

  • Colleen

    I was on-line 8/8/09 trying to pay my mortgage to TB&W. Said my loan was restricted. wouldn’t let me pay. So I have not payed my August payment. Im wondering what to do. Am I going to get hit with late fee???

  • Michael

    Angela, How is that Stupid for Obama? The current administration is actually pulling in the reigns on these mortgage lenders who cook their books and deceive their customers.

    I am a current TBW customer and I can tell you that I have applied for a re-fi 3 times in the last 4 months with not even a phone call back from them!

    Thank god they are going down, they are greedy a-holes. You, Angela, just misdirect your anger at the wrong entity.

  • Nick

    UPDATE!
    Here is a link to HUD regarding TB&W’s customers.It appears that Bank of America is taking over the loans(at least for FHA anyway).
    http://www.hud.gov/news/consumer-guidance.pdf

  • Debbie

    What should you do if you have a VA loan with Taylor Bean and are trying to make your payment?

  • Tammy

    Here is the new payment and contact information for everyone that had a Taylor Bean & Whitaker home loan. http://www.hud.gov/news/consumer-guidance.pdf. All loans will be taken over by Bank of America. Their phone number is 800-669-6607. They are aware of the situation and very helpful. I was just told to send my payment to: Bank of America Home Loan Servicing Center PO Box 10334 Van Nuyns, CA 91410 Hope this will ease the minds of many homeowners out there. I know I was starting to worry when I could not reach anyone to make my TB&W payment.

  • Von

    Your loan payments will not be late. you have to wait until bank of america receives your file and add it to their system. could take a week or two. But no late charges will be filed.

  • Alex

    Woohoo! My mortgage was sold to TB&W right after inception and I have hated every minute of having to deal with them. Their phone service is awful, their web payment system is terrible; I’m so glad they’re going down! I’m fairly certain that BofA will be much easier to do business with.
    Good riddance, TB&W!

  • Emi

    How ignorant and disrespectful is the people that blames on the government like ANGELA on top; it is not even worth time to explain to people like her how does this economy works.
    I was informed that Bank of America will be servicing TB’s portfolio. Please people do not panic. I talked to a BOA representative and she said taht in about a week or two we will be receiving a letter explaining the transition. She also made it clear that people that has not paid the month, they will not be reported to the credit bureaus for late payments. I suggest you give a call to this number 1-800-669-6607 BOA customer service. They are very helpful.

  • chris

    Just thought i would pass this info on.
    I just spoke with a rep at BOFA, she NOT to send a payment until i receive paperwork from them (BOFA). there will not be any late fees for this.

  • Rene

    I spoke with a BofA rep today who said not to send them any monies and that the first payment would be due in September after the welcome package was received.

  • Alan

    I was also told by BoA NOT to send payment until I received paperwork from them. No late fees will apply.

  • Just spoke to BOA after speaking with my mortgage broker who had no clue what was going on with Taylor Bean. I have had this mortgage loan since last November. I was told that there would be NO late fees and NO reporting to credit bureau. HOWEVER, she did say that the August payment should be sent to the Bank of America Home Loan Servicing Center. I would recommend you send it by certified mail so that you have a receipt of delivery and a receipt of arrival. Other than that, I think we will all be fine – it just sucks that you find out what is going on by a web article – go figure!!

  • Oh…I forgot to suggest also – I found a mortgage payment coupon in all of my paperwork (I always pay online) – I will be sending that along with my check so they have the proper documentation – make sure you make a copy of what you sent so you have it for your records.

    Just my 2 cents…hope that helps…

  • Patricia

    I think that its bad to have to find out about TB&W on the web. But I hope the mortgage payment doesn’t rise some of us can’t handle that I am going to pray to the good LORD that everything will work itself out.

  • Bridget

    Since there have been some conflicting comments on here I called myself to see if I needed to mail my payment off to the new address. The rep said YES to mail your August payment(if it has not been paid yet) to:
    BAC Home Loan Servicing, Lp
    Attn: Payment Processing
    PO Box 10334
    Van Nuys, Ca 91410-0334
    You will need to put your TB&W account number AND the property address on the check.
    Again, since some people said yes and other said no to make the payment I called them myself, so if you are unsure, you might want to call them directly at 1-800-669-6607. The rep that I spoke to said to mail it, so that is what I am doing. You will need to press 0 to bypass the automated service to get a live person. Hope that helps everyone!

  • Rick

    I just spoke to B of A Customer Service. I was told to send my payment, being sure to note my TBW account number on the check. B of A Home Loans Servicing, LP will be entering all TBW accounts in the next week or so, and then sending letters confirming the transfer.

    Also, I was told that if my home address is not the same as that listed on my check, that I should send a letter with the payment stating the correct home address.

    I asked about the several comments made before this regarding holding payment until notification from B of A, and was told this is incorrect. B of A will be posting payments immediately following entry of accounts into their system, so they want the payments to be made as timely as possible.

  • Shirley

    Here is my thought on all this.. I am a mortgage broker and have sent many of my borrowers thru TBW for financing. During this process I found that TBW was extremly credit tight. They would make you over disclose to a customer. I do not believe that they should have gone down for fraud. I think in this business you will find some degree of fraud at ever lender’s office becuase we are only human and it its hard to detect if a borrower or broker submitted fraud. I personally believe that Obama is a socialist and he wants all of us eventually to get a mortgage thru BofA, Chase..one of the TARP banks becuase they are now controlled by the govt. He wants to take out all the wholesale lenders/ wipe away all the brokers and make it to where we all get our mortgage from a govt controlled entity. That is socialism. So how is Obama going to accomplish that … by taking out the big wholesalers one at a time. This is all apart of the big plan.

  • Jason

    So, I have a payment that WAS made to TB&W, but it has NOT been run through my account. Now that I have made the payment for Aug, do I make another one to BofA? Should I put a stop payment on TB&W’s payment? Also, what is to happen to those of us who have escrow accounts through TB&W? Will these transfer to BofA as well? My insurance premium on my house is due VERY soon, and is supposed to come out of my escrow..

  • Steve

    I can appreciate everyones concern, but in all reality it does not matter who you have your loan with, you will all find problems with them eventually, and be right back here again talking about it. What ever Angela thinks she is entitled to think, in most ways I agree, in some I do not, what you others are doing is correct be proactive and do something immediately. I Own a large lending company in IL, we originate, service and sell loans to TBW and B of A, and Citi. I can tell you for a fact that they are all the same, I can also tell you for a fact the Gov. has never told a lender to cease operations within 24 hours or less, they have always given the lender the oportunity to transistion out and help their borrowers, so in that respect Angela is correct the government made a huge mistake, in another respect they have not even fully disclosed why they did this, “suspected reporting errors that could lead to fraud”. Does not make much sense. I have over 50 million dollars of loans that I had with TB&W of clients that now I have to try and place with other lenders like B of A who will not take these loans since they feel that these people are not worthy of getting a loans, but now they are going to take yours, with the feeling that you are not worthy and you think this a good thing?? People the government is forcing B of A to do this because B of A owes the government billions in TARP that has not been repaid by them yet, and if this continues it will not be Bank of America, it will the Goverment Bank of America. And after the goverment gets done trying to manage a banks money our interest rates will be 18% again. Look what they have done to the economy in the first place it was goverment legislation that led to this whole banking mess in the first place. If you watch MSNBC, see if you can try watch “House of Cards” this program will really explain to you the whole mess and how the government ultimately created this mess in the first place! All in All B of A is a good company and so was TB&W, but until you understand Banking Legislation, you should really try and keep your comments to helping each move forward and get through this mess together in order to make sure your Credit is not effected by all of this, one missed payment in this environment will take your score down between 40 and 75 points depending on your other credit. Which means you will probably not qualify for any other credit after this year. Contact who ever you can as fast as you can, and do what they, but make sure you some how get it documented, whatever you document what you do!! this will save hours, weeks and maybe even years of headaches. I hope all of you find this transition an easy one, Good Luck, oh yeah I have my loan with TB&W as well, so I do understand how you feel, my payment was done online the 1st taken out of my bank on the 3rd, and they were in essence shut down on the 4th. So I do not even know if got posted, but I have everything documented and that is the best thing you could do right now.

  • Debbie

    If everyone is smart you will not send any payments until you get the paperwork or notice from whom ever is picking up your loan. We have a lawyer and he told us DO NOT send or call any of these numbers they could be SCAMMERS WAIT FOR YOUR LETTERS. You all know how easy it is for scammers to get your money now a days. Just wait. My lawyer said this could take a very long time for this to get straightened out do to the fraud. So Please be smart keep your money till you hear something.

  • Matt

    I was too was given the same instructions as Bridget above, but they also said you could wait until you receive your welcome letter. It’s really what makes you more comfortable. i will probably wait to get my letter

  • Eric

    we are all going down! we will be living under the bridge

  • Genius06040

    ALL of this “recession” is attributable to people like Chris Dodd and Barney Frank REQUIRING Fannie Mae and Fredie Mac to buy high risk loans, such as “liar loans” etc…. Once Fannie and Fredie bought them, they resold them as “risk free” since the government backed them. NO one can blame the mortgage brokers for writing the loans or the bankers who bought them from Fannie and Fredie. Dodd, Frank and other Liberals who forced this on the system are the ones SOLELY responsible for the mess we are in today. ALL of our current economic problems stem from the (inevitable) collapse of Fannie and Fredie.

    Now who wants to put the same clowns in charge of health care?

  • laurie

    Folks:
    I just got off the phone with BofA this morning. They told me that if your set up for automatic withdrawal with TB&W, forget about it… TB&W no longer has any ability to touch $$. I put a stop payment on my account just to cover my bases and then mailed my Aug mortgage payment to: BAC Home loans Servicing, LP, Payment Processing, P.O. Box 10334, Van Nuys, CA 91410-0334 (as per BofA’s request). They asked me to reference my TB&W account number and the physical address on my letterhead. They told me that I will not get any late fees (due to some law she quickly referenced) and also told me that they will not report the payment as being late to the credit bureau. They also told me that I would get a letter in 2 weeks notifiying me as to what I needed to do in the future. If you want to call BofA, their number is: 800-669-6607. Hope this helps

  • laurie

    PS: Eric…your a funny man! lol!

  • I have a va loan with TBW, will my loan be transfired to BOA? I’ve told to send my payments to TBW certified check with return reciept.

  • Drea

    Hi everyone,

    I really appreciate you keeping readers abreast of what’s going on with TBW. I have a question for you. When TBW went out of business, so to speak, did you expect someone to contact you to tell you what to do next? Or did you give up and search the Internet for answers? I’m just curious. Looking to write a post on what happens when companies suddenly die (and leave their customers hanging).

    Drea

  • Keith

    I have tried for a week to pay my payment. I did not receive a statement, so I did not mail it. I cannot access the website payment area, my account is restricted. It is a D*** shame that the only way I found out that TB&W were done is by doing a search of the internet. I will have to say that I never had any issues with TB&W unitl now.

  • Steven

    Just got off the phone with BOA. I was told to wait for a letter in the mail and my payment would not be late. My question is how will this effect my escrow for town taxes and my 203K streamline which still owns my plumber a couple grad

  • Stacey

    I was finally able to find out whom to talk to regarding my payment. I spent Monday and Tuesday trying to find out what the heck was going on and decided to type in TB&W in Google. I called BOA and they said do not worry about your payment. We will be sent a letter from TB&W explaining they will no longer be handling our loans & we will be sent a letter from BOA welcoming us and letting us know they will be taking over our loans and how we need to go about payment. They will have 60 days before they have to report to any credit bureau and we will not be charged late fees because it is not our fault. Just wait for your info in the mail. BOA=Bank Of America

  • Stacey

    P.S. Wednesday after two days of leaving messages, when I could get through and sending email & calling BOA to get my answers, TB&W did call me back. They confirmed everything BOA said. Just wait for your paperwork and do not send a payment until you have the info from BOA. It will not affect your credit.

  • Aimee

    Just re-financed my loan with a new lender (we left TB&W) but am waiting for my Escrow refund check….been on hold with BofA for quite awhile….

  • Just got an email for TBW saying a company out of Newark, NJ called Cenlar FSB would be servicing our loans, phone number 1-855-430-9689. I am one of those who contacted BofA and was directed to mail my payment to the Van Nuys p.o. box. I made the payment as directed and now I’m wondering who is telling us the right thing.

  • Ana

    Ive been trying to get a hold of this stupid people and its impossible, how am i soppose to pay my moetgage when they dont answer their phone and the compter is always down!!!!

  • Correction, that number is: 1-866-430-9689, Cenlar FSB.

  • Marshan

    I agree with all the posts its a shame that you have to find out about your Mortage company this way. The only way that I found out was becuase they did not take my August payment from my account and I looked on the internet and found out what was going on. I called BOA today and they told me to wait to make a payment until I receive the information in the mail. My question is what about the August payment is that just gone and do I have to pay for it.

  • Sarah

    We have our mortgage through Taylor Bean and Whitaker, if you have not paid your mortgage yet this August, no one will be hit with late fees. All loans have been sent over to Bank of America. If you have a loan through Taylor Bean and Whitaker call Bank of America Homeloans at 1-800-669-6607 and they will give you information on where to send your payment until all files are in place with them. I called today and only had to hold for about 5min or so.

  • mel

    Well, I have read all the comments left by everyone and you know what? They went out of business it was not the fault of any of their customers and i will be d*** if I am going to send my money just out to the first person to give me an address and a statement like trust me i am telling you the truth. Bank of America is a fine one to be asking people to trust them and send your money to them. I think that is the most funniest statement so far, They can’t manage their own money and you want me to send them mine? Nope I am sitting here escrowing each and every payment i should be doing with TBW. If I do not get anything official the money for my mortgage is staying right in escrow. The rest of you can send your money all over.

  • Steve

    Debbie and Matt you are right, do not send any payments until you get a statement from B of A, Erich I prefer a Van down by the river. I spoke with HUD this afternoon, primarily the director of the Atlanta Home Ownership Center (HOC), they are wokring diligently to ensure that everyone has proper servicing and that is all they are really saying to me about this. So please do not send any payments until you recieve formal notice from who ever may be getting your loan. I saw that someone put a stop payment before the payment was withdrawn from their account, good idea. If you escrow contact you Insurance agent and try and make payments to him directly, the last thing you need is to not have coverage and something happen!! As far as your taxes, the county you live in will generally give you a 30 to 60 day grace period if you contact them and let them know what is going on. I did also contact the B of A numbers that were listed and after spending about 2 minutes on the phone with this individual I will definitely say they have no idea of what is going on, so set your money aside and wait patiently for the notifications in the mail. You will not be reported late on your mortgage if your payment is not recieved within 30 days of the due date. So you should make it by the 25th if by mail and the 29th if by internet, if B of A is your servicer they do have a very good online banking website. The messed up thing is that HUD, the FBI, and the GOV did this knowing that TB&W serviced over 25 billion in loans, on average that is 170,000 home owners, and they had nothing put in place prior to this help anyone out. They knew they were going to do this for over three months, the FBI never moves in on a mortgage fraud case without a minimum of 4 months of investigations. So, yes next time you get a chance, thank your Senators and Congressman by not voting for them again. History repeats itself, look what happened in the late 1800’s and early 1900’s with big banks and the government, we should always try and learn from our mistakes, but we never seem to do we!!

  • lmw11111

    the lady i spoke with yesterday from tbw said i could wait for the letter from bank of america or mail my payment to tbw.she also gave me a phone#for bank of america.

  • Linda

    Thanks everybody for you comments. They are very helpful. I plan to call BOA today.

  • jose

    any body that sends their payment to bofa is stupid with out knowlege on who is buying your loan first. wait for a letter of confimation then proceed it is not your fault, there for you should not have any late fees.

  • Jerry

    Do not beleive everything you read or told. TB&W are my mortgage servicing company. This morning I received a call from Saxon Mortgage to inform me that they are now serving my mortgage. It seems that only non federally funded loans are being serviced by BoA.

  • steven

    What is going to happen to escrow accounts at TBW?

  • Dianne

    hello everyone I do believe I’m going to wait because that is the right thing to do why send your money to BofA and don’t have anything showing you that is what you need to do. Please wait for the information is to where you need to send this so you can have something in writing for you self. it will be your word against theirs if BofA don’t get your loan. so why not wait not your fault.

  • Charlotte

    I had an automatic transfer set up with my bank for the 5th of each month for PITI to Taylor, Bean. The August transfer was never taken out of my account. I’ve seen the posts here about Bank of America and also spoken with a Bank of America representative, who told me to sit tight for a couple of weeks until the welcome letter came. She did not think I should send a check anywhere because I paid by ACH (automatic transfer). She said that BoA would be taking over all the TB&W loans, and said they had 175,000 TB&W loans to process!

    But here’s the issue: I received an e-mail on 8/14/09 from TB&W Loan Info () stating that my loan would be taken over by Cenlar. The e-mail advised me to wait at least a week, then call Cenlar at 866-305-6949 to set up my loan.

    So who’s right?

  • Charlotte

    Update: The recorded message at Cenlar says that it will be some time before they have the information on the Taylor, Bean loans they will be servicing; they do not have account numbers yet. They also say: “if you had a transfer set up with Taylor, Bean, there is no need to do anything. The transfer will remain in effect.”

  • steven

    I think waiting for a welcome letter is the wises advice. Who would want to send their money to a PO Box, I think BOA has a regular mailing address.

  • SLimone730

    I just refinanced with another mortgage company and left Taylor Bean (Thank the good Lord!!!) However, I haven’t received my leftover escrow and it is due to me by today!! Any suggestions? And they legally have to give me back my escrow correct? I guess it will come from BOA? If someone knows…please inform me! BOA said I have to wait til all the accounts are transferred but I am in a little bit of a panic

  • Kelly

    I just received a phone message today that Saxon will be servicing my loan, nothing yet from BoA?

  • Courtney

    I always make my payment on the 15th… I had no idea until I tried to make my payment that something was wrong!!! Thanks to everybody for your help…

  • Kat

    wow. just heard this on the news this morning and was floored. I just refinanced my TBW mortgage LAST MONTH. My first payment is due in September. Guess I will cancel the auto payment until I hear from someone. I just hope my escrow is accounted for! That is alot of money sitting in there as my taxes are due very soon.

  • Walt

    Paid my payment to TBW online at their website on the 10th of August. Still hasn’t been withdrawn from my bank. I will be calling BAC Monday to find out what to do next. Help anyone?

  • Brian

    I made my August payment online and it still has not been taken out of may account. What should I do about it?

  • Jamie &Tom

    WE too are waiting on proper documentation from the new holders on our motgage and pray that it will not have any late or resulting consequences for us as the consumer do the proper thing. We have always paid on time and find this to be very stressing.

  • Tracy

    Is B of A handling TBW Freddie Mac loans? I was told that only FHA loans were going to B of A and that the Freddie Mac loans were going to 3 different servicers. I was just approved for the making home affordable modification on the morning of Aug 5 with TBW and they shut their doors that afternoon!!!

  • Robert

    Just called BoA and they already had a new loan# for me.
    TBW VA loan. Told to mail in payment to Van Nuys P.O. BX
    RY

  • Paula

    Need help. Selling my home. Closing scheduled for later THIS week and buyer needs pay off info to close. BOA doesn’t have my loan info in computer yet. Any suggestions? Need to close!

  • Brian

    I agree, Obama hasn’t had time in his busy schedule to have screwed this particular company up. Way to go people, just keep on drinking the Kool-aid. Lets see what you worshippers have to say in another year or so.

  • Mark

    I just spoke with a rep from B of A about our loan and she said that all late fees will be suspended for 60 days while the transition process takes place. Once our loan is processed in there system we will be getting a welcome pakage in the mail along with payment coupons with our new account #. If you were in the process of refinancing your loan with TB&W, B of A will be able to finish that process for you. Just to let you guys know I have been working on refinancing my loan since early March. I got as far as a Good Faith Estimate and then no return calls from TB&W. I’m hoping this transition is for the best.

  • tkaste

    I have had my mortgage trough Taylor Bean and just heard about this yesterday. I have been calling them for the past week to see why my August electronic transfer payment for my mortgage has not cleared my bank. As of 8/13 they said the account was upto date and it must be a delay on my banks side.

    I called my congressman, Jim Gerlach of Chester County, PA this AM and he said as far as he knows Bank of America was only taking over the FHA loans, mine is not FHA. His advice was to keep the money in an account until the whole thing can be staightend out. He is looking into this and will get back to me as to what I should do.

  • Hagfan

    I am a TBW customer, never had a problem with them. Now I can’t even make a payment, cannot get in contact with them. My internet acct will not let me make a payment. What do I do? Don’t want to get behind.

  • Lori

    OK, so I have spoken to B of A also and I am waiting for my welcome letter. What is worrying me is my homeowners insurance. That and our taxes were supposed to paid out of escrow and our renewal payment has not been made as of yet and needs to paid by 8/30/09 or it will be terminated. This scares me. This whole situation has me scared out of my mind. Our economy is going downhill so fast. Where are well going to be in a few years from now? We are living on one income right now and now this…. I have no idea what to do.

  • Linda

    When I realized my mortgage payment had not been drafted on the 5th of August I began calling TB&W. Finally, I got someone on the phone and they gave me the number to CENLAR who now has my mortgage loan. The number is 866-430-9689. The representative I spoke with said I would receive a welcome letter by September 1st and that no penalties would apply for 60 days. He said the funds would be drafted from my account by then, just to keep the funds in the account. CENLAR’s mailing address for payments is PAYMENT PROCESSING CENTER, Post Office Box 11733, Newark, NJ 07101.

  • Seth Mantel

    After months of frustration and endless unanswered phone calls to tb&w i’m relieved to finally have some answers to why communication has been so difficult. Countless letters were sent to me stating that my mortgage insurance had been canceled and that I needed to speak with my insurance provider about sending a bill or tb&w would be forced to provide temporary insurance. Upon speaking with my insurance company I was shocked to find out that my insurance premiums were never payed by tb&w with the money in my escrow account. Not to mention, a disbursement check was sent to tb&w from my insurance company and they cashed it. Talk about shady business practices! So here I sit with my account frozen and no insurance not knowing what to do. They sure got my money…

  • Debra

    I have hated TB&W from day one and totally regret we ever signed the papers for our mortgage with them. Just how screwed up is our government to allow a business to continue under their guidelines? I will be so happy to have someone else take over our loan, but so mad we have been waiting since April for assistance on refinancing under Obama’s HASP plan. We have missed out on the lowest rates in years!!!

  • Lee Derosia

    I talked to bank of america today NO ONE will get a late fee for payments not made on time they are ion the prosess of getting all accounts inorder they will be sending out info in the next 5 to 10 days to everyone just hold tight

  • bruce

    As of Monday at 2 pm BOA told me NOT to send payment because it could easily get confused if the TBW loan number is the same as theirs and there would be no penalty ot credit reporting if the money was sent after the welcoming packet is received.
    and as to all you ignoramouses who are blaming Obama for this, remember that McCain was owned by Charles Keating, another bank fraud king.

  • Rebecca

    I ALSO cannot pay my mortgage! My payment should have been withdrawn on 8/4 and it still has not come out. I have been calling and emailing and cannot get through to anyone. I am a real estate agent, so I am aware of their recent problems, but as a borrower, I don’t know what to do at this point. I can’t even access my account, it says it is “restricted”. I am leary of sending in a check because I don’t want it to come out twice and at this point it is LATE! If I get dinged for this I’m going to be furious! Oh, and my email confirmation from my payment was deleted out of my hotmail junk mail! Is there any way to retrieve this?

  • nalexr

    Folks, stop and look at things. To quote: “We are the freest country in the world with the most rules.” This is just another bump in the road as we head towards becoming an even more socialist state. Shouldn’t the government be more worried about bringing jobs back to America, which would in turn help to pay for healthcare reform? Stop and think about it, 9.5% unemployment equals out to approximately 27 MILLION people out of work. 27,000,000!!!!!! And even more losing jobs daily. I see a bigger problem here. Do you??????
    Anyway, I just got off the phone with BoA. The CSR, who was EXTREMELY nice, said not to worry. It is my choice whether I send the payment now or wait until I get the info packet in the mail. She said that I would not be dinged on my credit by this late because in a situation like this, 60 days are given before a payment is considered late. She said that everything should be ironed out by 8/24 and to make a double payment in September and I’ll be all set. That being said, I will make sure to document everything, just in case.

  • Lisa

    I am so excited not to ever deal with TB&W again, but I just spoke with B of A, and they are not taking ALL loans. mine is a freddie mac, and they said that is going to a different bank. definitely call B of A before you just send a payment for that reason.
    he also told me all loan numbers would be entered in by the 24th. by the way, the CSR answered the phone RIGHT AWAY which shocked me after dealing with Taylor bean for years.

  • Brian

    “The American people will never knowingly adopt socialism. But, under the name of ‘liberalism,’ they will adopt every fragment of the socialist program, until one day America will be a socialist nation, without knowing how it happened.” —— Norman Thomas, U.S. Socialist Party presidential candidate

    //// Need I say more? Some people just can’t see the forest for the trees – in my opinion, Angela with the very top post probably does. So much of this is just more of the secular progressive’s dismantling of America.

  • Melissa

    Just wanted to say I spoke with BoA this morning and the very nice gentleman assured me that I should not send any payments until I get the packet from them so they can put the money in the correct account. He also said there would not be a late fee or reported to the credit bureau. That being said I think it is absolutely insane the amount of stress we have been put under by not being given information before now. I went to pay my mortgage online and ran into a brick wall at which time I panicked. I dont want to lose my house. I dont want to send money to a p.o. box of a co that is not in business anymore. This should have been better publicized. I live in nh not florida and had no idea.

  • darin h S Cal

    talked to tbw this morning, was in the process of a loan mod with them and noticed that my bofa online payment had not cleared my account, sent but not cleared. the person i spoke with said they are closing and Wells Fargo would more than likey be servicing my loan, she said they had the payment but had not aplied it because of the closure/transfer. she ensured me their would be no lates and that a 60 day grace period accompanies the x-fer. when i inquired about my loan mod they said they had the file and all doc were in order and i would be handle/finished by the new servicer. glad to say goodbye to tbw… bummed that i have to ‘start over’ in regaurds to my loan mod :(

  • Tim

    I was told by TB&W (after a 2hr phone wait) today that my new mortgagee would be some company named Cenlar?? I was current with my loan and never had a late payment so if I were you I would wait until there was some type of paper work OFFICIALLY from your new mortgage company before you start sending checks out. The lady I spoke to also said there would be no late fees or ill credit reported to any credit bureaus. But, I also went through a 9mth ordeal dealing with TB&W after a house fire last summer, they had ALL of my insurance funds and I had to beg and scream to get any funds back to rebuild, what I learned from that experience is NEVER trust the phone operators, wait for official paperwork and then make sure everything is documented because they will tell you almost anything to get you off their line.

    This totally tongue/cheek but if your mortgage company goes under shouldn’t your loan just disappear?? LOL

  • TC

    Ok… I’m in the military. Currently in Afghanistan. These people (TBW) have been nothing but trouble since I have been with them. Took them over 2 months to get my loan right then another two months just to get my automatic payments going. God I wish I could sue this company for all of the problems and headaches they have caused me. Not to get rich, just the amount of my loan. Oh, lets not forget to mention they have the worse over-the-phone help ever. Very unsatisfied army employee…

  • Tracy

    I’m still trying to get in touch with TBW!!! It seems my Loan Modification paper work that was approved for the trial was never sent to new servicer(Cenlar). Does anyone have a number where you can actually get in touch with someone at TBW?

  • Me

    I cannot receive funds from the sale of my home because I can’t get a payoff from Taylor Bean or CENLAR. My money is locked in escrow until they respond! This is BAD.

  • Lisa

    My husband and I have a home loan through Taylor, Bean & Whitaker with an escrow account…didn’t know about this until I tried to check to see why they hadn’t taken our loan payment out today. Does this mean they haven’t been paying our insurance company or taxes on our home? Now I have to try and find out how much damage has been done from more corrupt people in high positions….really how much more do we all have to take before things get better and people start getting back to having morals and pride in a job well done not how much you can line your pockets off the backs of others hard earned money…..How can they sleep at night…oh that’s right blood suckers don’t sleep!

  • Lori

    OK. So are we really gonna have to make double payments in Sept? Not that it is an issue, it’s just after all the damn headaches you’d think we could catch a break somewhere.

  • Damian

    Seems like I’m one of the few who aren’t going to BofA. I got a letter today from RoundPoint Mortgage Servicing Corp.; did anyone get a similar letter, or have any experience with this company?

  • Well its been sence the 5th trying to get in touch with TBW. Still no contact. Called BOA and they have nothing yet on my loan, was told to wait till I get a welcome package from them. This is a real joke and i bet the gob is sitting back and laughing at us.

  • KG

    Called all the toll-free numbers for TBW. Some rang busy; others totally out of service. Whatever. My loan was sold to them and they NEVER got it right. I am sick of them and glad to be going with some other company. I just pray I DO NOT get BofA which has baited and switched interest rates on my credit cards several times. B of A also had bad customer service. I am sick of it all. I agree with Tim, why should we have to pay. Our loans should disappear. I know that is wishful thinking, but it would be wonderful. I’d thank the gov’t a million times over.

    Some dude answered the 352 number I called and said TBW was out of business as of the 5th. They did finally take my August payment on the 18th.

    I plan to keep my next payment until I get some paperwork. Not B of A, not B of A!

  • tbwconfused

    Has anyone received paperwork from cenlar? They appear to be equally clueless. The v-message went into a lot of length to say they knew nothing …..

  • Lee

    Everyone needs to check there credit report I just got an E-Mail from Identity guard I have a black mark from my morgage from TB&W from equifax credit report services now I HAVE TO CLEAR IT UP

  • amy

    My husband and I have been trying to get our loan modified since May with taylor bean. They have not even called or mailed us anything on the matter. We filled out the necissary paper work two times and still no response. I have talked to b of a and they said that we would have to fill it out again. If someone could please give us some input on what to do next please do.

  • JEAN

    Has anyone received a packet yet from any of the new servicer?

  • We got a letter from servicer Colonial Bank phone #407 835 6700, we called and was told Round Point will be servicing our mtg. phone # 1-866-559 8717, we spoke with them and was told to wait for the welcome letter which we got. Today we got a letter from Cenlar. I will call them on Monday.

  • Jerry

    If you think they will pay your escrow insurance payments, they won’t just found out my insurance was canceled along with no status on loan modification, and is Cenlar a bank or a loan service company, they just sent me a nice letter requesting late fees for past due payments which we could not pay….this whole thing is f_ing unbelievable.

  • Donn

    After readiing the above——-As of today 8/23/2009 I have been notified what to do. All of you go to http://www.taylorbean.com It gives you all the info. Those current on your loans need to contact Cenlar at 1-877-680-5583. You all need to see the big picture—-Obama and his cronies are out to take over the Banking industry just like the car industry. Those banks that are big and do not take the governments TARP money are being taken over so that there is a more centralized government monopoly of funds. If you have one bank owned by the goverment than we will be at thier mercy. I am glad Taylor bean stood their ground for as long as they did. The banks that should have gone under is BAnk of America, Countrywide, and Citibank——-amazing with all thier loan fraud, they are still in business because of the TARP funds they recieved from OBAMA. WATCH OUT GUYS interest rates will go up. That is why the Govt and media has not Said anything about Taylor Bean in the news except online. They do not want OBAMA to look bad on his financial policies and its another take down of those private industry leaders who fail to follow OBAMA and not allow the govt to own thier business. Its like the Mafia knocking on your door and saying if you do not take our protection we will run you out of town. SEE THE BIG PICTURE and tell your friends.

  • diane jefferson

    just want to know what about my taxes that are due next month. don’t have the money to pay out of pocket, this is what my escrow account was for. this is a total mess. here i am stuck with my aug. payment and don’t know what to do. my payment is still n the bank. we should not be punish for this. i made all my payments on time through automatic system giving them permission to take this money out of my account. and they always did, but this month. i am scared i may lose my home and own back taxes, this is not including my insurance. what is going on

  • russ

    I find it extremely alarming or the recent shut-down of Taylor Bean and Whitaker and Colonial Bancgroup by the Feds. These are two among the largest residential mortgage companies in America and the American Press is completely ignorant of the closing down of these banks by the feds. Taylor Bean was one of the few mortgage companies that chose not to receive funding from the bailout. Does Anybody find this news as scary as I do?

  • Tracy

    I’ve talked to Cenlar and so far they have been really helpful. I was approved by the trial modification with TBW on 8/5 the day they shut down. Cenlar says that it hasn’t uploaded my complete file but my basic info is online at their website. I spoke to their loss mitagation dept and they were helpful now just a waiting game of getting my entire file uploaded. I waited for 47 min on hold for TBW who assured my all my apaperwork had been sent over to Cenlar.

  • marshan

    I see alot of comments that people are receiving letters, has anyone received a letter that had an FHA loan, I am currenlty waiting to get some kind of paper work in the mail. I talked to BOA and they said that it should be coming but when is my question.

  • Steve

    Russ,

    I find it very alarming, as I mentioned before I am an owner of medium sized Mortgage Banking Firm, and I have seen over 500 Lending institutions put out of business nationwide and over 345 state wide, now some of these organizations truly deserve to be out of business for deceptive practices, but others like ours which is still in business should not have been forced out. The bottom line is that the government and the banks is making it very difficult for homeowners and prospective homeowners to get a loan, either to put themselves in a more favorable position to pay their bills oreven buy a home. Most of these Banks have not even began to lend the TARP money they received as reported in our local news paper today, their is actually a surplus of Relief funds. I have been told by many of these same banks that everyonoe is contacting about their loans is that they do not want to lend this money they rather keep to shore up their books to make them look better to Wallstreet. The truth of the matter is that the same bank you are speaking about taking over your payments today may be out of business tomorrow, so rather than taking the time to write about your concerns and problems here please tell your Congressman and Senators!! WE sat down with our State Congressman and honestly he did not even know what a mortgage loan was!!!! That is scary!!!

    Go to this website and write your Congressman and Senator today with the same concerns that you are stating on this website, the link is ttp://www.usa.gov/Contact/Elected.shtml

    If they do not know about what is going on, which i have seen, then how can anything ever be done about it. I write a letter every day and have my 58 employees write a letter as well, until they are overwhelmed with your concerns nothing will ever be done about it, do not think that someone else will take care of this for me, take action and do it soon otherwise you may be paying your mortgage to the Government Bank of America at 18%, do the math on that one if you have a $200,000.00 balance on your home loan now at 5 to 7 percent, that will increas your payment by over $1,800 per month which in some case will triple the amount you pay. Can you afford not to do anything, is your salary tripling every year, if so good for you, if not do something now!!

  • Cal

    I am still waiting to hear something from anybody. When I actually talked with someone at TBW 2 weeks ago, they gave me the number to BofA. TBW told me my account had been credited for my August payment, but as of today, it has still not been drafted. I have spoken with BofA three times already and they still have nothing on our loan. The first two times, the CSRs advised me to hold onto my payment until I had received offical documentation telling me what to do. When I called last Friday, I had a rather rude CSR telling me I needed to send my payment into them. He asked if I had a FHA loan and I told him that we have a VA. He then asked who told me my loan was being transferred to BofA. I told him a rep with TBW and a later email had given me that info. Now, I’m not sure what to believe because TBW’s website is saying that Cenlar will also be servicing some loans. I have seen no word on who will be servicing VA loans. One thing I do know is, I am not going to send a check to BofA without knowing for a fact, they are holding my loan. We just refinanced with TBW in May, but have to say we were less than impressed with their service. While I think we’re happy that we won’t be dealing with them, we’re not thrilled about BofA either. What a colossal mess………..

  • Cristen

    Donn, today is the 24th, I called the Cenlar # you suggested and the recording says they can’t access ANY accounts. So do we all just sit here and wait until we hear from them???

  • Janet

    Wow, I just learned of this when I was checking my bank balance and found out the Aug. mortgage check I sent on July 30th has not cleared my account. I’ll wait for written notification of the new service provider.

  • Cindy

    What about our escrow? OMG..until I read this, I hadn’t even thought of that! Did they pay our taxes our just steal our money?

  • CathyB

    I must have been mistaken… last week when I looked at the TBW website, I thought it said Freddie and Fannie loans were going to (companies I’d never heard of) and other loans, that were current, would be going to BOA. Today I got a letter from Cenlar, along with a payment coupon for August payment with at LATE FEE added. I have accessed my account with Cenlar using the information from the letter. It just shows the basic info, like original loan amount, current loan amount, intrest rate. It shows $0.00 in my escrow account. My homeowner’s insurance was due August 5. TBW has always paid well before the due date. Saturday I received a cancellation notice from State Farm that if my premium isn’t paid by 9-5, it will be canceled. Fortunately, my hometown, small-office agent, said they would work with me to keep the policy from being canceled, but I am wondering what will be the final outcome. My property taxes are due in December. I had hope that BOA would have done right by us with the escrow accounts, but I’ve never heard of Cenlar and have no idea what will happen. Hopefully I can get someone on the phone tomorrow who can give me some answers. I hope our president is enjoying his vacation while we TBW customers wonder if we’ll be living under the bridge. You know the bridge I’m talking about. The one(s) being built with all that stimulus money. …….sigh……… I’m a paycheck-to-paycheck single mom and there is no way I can come up with insurance and taxes, nor should I have to, since I have been paying them to TBW via the escrow account.

  • Willis

    I received a notice today from CENLAR in New Jersey telling me to send my Sept payment to them. Unfortunately, I had mailed my Sept payment to TB&W BEFORE learning about their demise.

    I called the CENLAR “customer assistance” (a joke) number and was told it wasn’t working.

    I have filed a complaint with the Federal Trade Commission about this process, and encourage others to do the same. The suits at TB&W probably walked away with millions$$$ while the customer is left in the dark.

  • Jason

    I have seen that question asked again and again regarding the escrow accounts.. I pray to god they are still there. No one seems to have an answer regarding them.

  • Damian

    For what it’s worth, I was able to log into the TBW website today and obtain a record of activity on my account. It’s not official statements, but it’s something you can screencap or send to PDF if you don’t have paper statements handy. It looks like my escrow account was zeroed out along with the loan balance, so I’m hoping that means whoever is servicing my loan now also has the escrow funds.

    Of course, I now also have letters from both Cenlar AND RoundPoint, each telling me they’re my new mortgage servicer. Good times…

  • Charlotte

    Got the “welcome” letter from Cenlar today. Pretty cut-and-dried, but at least now I know who I am dealing with. Went to their website and set up a username/password so I could view my account. There is still an escrow account, and the welcome letter has instructions for getting the insurance and tax bills set up to be paid by Cenlar. The letter also says that if the August payment was not drafted, it will be drafted by the end of the month. All this looks like progress.

  • Mark

    Also got my welcome from Cenlar yesterday. Was able to get on their website and view my account. My escrow account seems to be in order and has the correct amount in it. I am very relieved since there are reports that TBW kept all of their operating funds and escrow funds in the same account….which is against the law. Still amazing to me that this could be allowed to happen.

  • susan

    We refinanced w/TBW in June. Yesterday we got a welcome letter from TBW dated August 19th welcoming us to their company with all of our payment options and a payment coupon, WTF? Our homeowners insurance will be cancelled on Friday due to lack of payment and can’t get anyone to give us any answers.

  • Willis

    I turned my ankle yesterday and it’s Obama’s fault. If that rascal is responsible for all that ails this nation, then I might as well blame him because I stepped on a rock and turned my ankle.

    I have advised my homeowner’s insurance company of the change from TBW to CENLAR and I mailed CENLAR a copy of my property tax statement. Although I had provided TBW with the tax statment last month, I have no confidence that it will be handled correctly.

    OW! My ankle aches – and it’s all Obama’s fault.

  • Tracy

    I just paid my August payment to Cenlar on-line. I had no problems logging onto the website and setting up a user name and password. I was NOT charged any late fees. I called my insurance agency and changed from TBW to Cenlar. Working in property taxes now. For me at least this process has been OK. We’ll see how it goes when i call them at the end of the week to see if my modification approval has been uploaded from TBW!!! My escrow seems to be fine on line.

  • stacey

    I recieved a cancellation letter from my homeowners insurance yesterday which my mortgage is escrowed, automated system from tbw said they mailed it july 27th, ins company said they didnt have it and i have to pay it to keep it from being cancelled , boa still says they dont have me in the system yet.and i have escrow money floating around somewhere, noone seems to know or care…

  • Tara

    Ummmm what a nightmare! I just got off the phone with BOA they have a loan # for me ect… they said we will be protected for 60days from late fees and credit reporting but im confused???? TBW said something about cenlar mort co and i have an FHA mortgage which when i read the post on TBW it looked like my mortgage was going to be with Cenlar??? i haven’t rec’d my welcome letter yet so i guess we will see. Im just going to mail my payment to BOA i guess since they said i have a loan# with them now.

  • Insurance- person

    I work for a large insurance company and we just recieved notice today that we have not been paid for any escrowed isurance payments by TBW since July!!! Check your homeowner’s policy ASAP.

    I have a TBW loan, and my insurance hasn’t been paid. It looks like I will have to pay it myself until this mess is straightened out. I have automatic bill pay so I had no clue about any of this until I received the company memo.

    B of A has no record of my loan yet, but FHA says B of A will have it. I am holding with TBW trying to get through to anyone!!!

  • Donn

    TO WILLIS———Let us know when you go in front of the death panel and decide weather Obama will let you live with is healthcare policy or as he stated the doctor will probably cut off your foot for extra money. keep us posted.

  • Meridell

    I have a mortgage, owned by Freddie Mac, that was serviced by Taylor, Bean and Whitaker. I was in the middle of a refinance that was supposed to close in September. This refinance was under the DU Refi Plus program as I don’t own 20% of my home. Frankly, I don’t believe I’ll own 20% of my home for decades and because of that, no bank will refinance my loan, the only hope I had was under this program.

    Cenlar now services my mortgage. I called yesterday and was told that Cenlar does not honor this program or do refinancing. My current interest rate is 7%. My refinance under the DU Refi Plus was going to be 5.75%. I will loose over $100,000 over the life of this loan.

    At the very least, someone needs to make Cenlar honor the terms Taylor Bean gave me with the refinance and reset my loan to 5.75%.

    If anyone has any suggestions I’d love to hear them.

  • Jason B

    Fraud!!!! I recently refinanced away from TBW. They sent me a check for my Escrow balance, over 6 grand and the check was declined!!! TBW was obviously using their clients accounts to fund their failing mortgage portfolio.

    TBW stole 6 grand from me and I have no clue how I can get it back. Help Please!!!!!!!

  • Lucy

    So kind of a dumb questions…but how do we know what type of loan we have? I just went through my closing docs and it has no info. I went on two sites and searched and I do not have either a Freddie or a Fannie.. I was told I may have a Ginnie Mae in which case I would definitely have BOA as my new lender. I have a normal convential mortgage….I just wish I could get some answers!!!!!!!!!! I called HUD today tp let them know the info on their site is WRONG. They are telling ALL borrowers to send payment to BOA..they had no idea that BOA was not taking over all of our loans. What a mess!!!!!!!!!

  • Jason B

    Taylor, Bean, & Whitaker is currently unreachable for questions regarding the returned check and my escrow account balance. I do not know where to turn. Platinum Community Bank has told me that there is insufficient funds in Taylor, Bean, & Whitaker’s escrow accounts. It is my understanding that an escrow account for a mortgage is supposed to be a trust account held in the borrower’s name to pay obligations such as property taxes and insurance premiums. I faithfully paid into my escrow account every month under the belief that the money I was paying was specifically for my home’s taxes and insurance costs. Taylor, Bean, & Whitaker apparently commingled their clients’ escrow funds and cannot meet their legal obligations to me.

  • JJ

    I had mortgage thru TB&W, got notice recently that loan got transferred to Cenlar. But I have already made the Aug payment to TB&W (money taken out of my checking account on 8/25), don’t know if the payment will get automatically forwarded to the new loan company (Cenlar) or not. Does anyone know?
    Cannot reach either TB&W or Cenlar, trying to call since yesterday, no luck.
    Hope my Aug mortgage payment did not go into a black hole…
    Was almost going to throw the Cenlar mail thinking it was junk mail. Both TB&W and Cenlar suck.

  • Mel C.

    Just closed on our house end of July…1st payment due September 1st. On August 22nd, I received a letter from Round Point Mortgage Services Corporation stating that they took over my loan. Looked official and I know that loans are sold/transferred. I called them and their recording stating they are a DEBT COLLECTION agency. When I spoke to the woman, she wanted me to confirm all of my information – I did not. I gave her the “client number” that was listed on the letter and my name. She wanted my phone number to reach me (I told her she already reached me – via mail). She said that I was to pay my mortgage to them. I’m very skeptical and didn’t have a good feeling. So, now I’m confused, b/c I also received a letter from Taylor Bean dated August 19th stating my payment terms, address to send payment etc.
    I have contacted my mortgage broker to figure out what is going on – about to call my insurance company as well! BIG FUN…was wanting some MORE stress.

  • Willis

    JJ – I also mailed my Sept payment to TBW before I knew they had gone out of business; I also included an extra $200 for the escrow account. I was told by the TBW person I was able to speak with (after 30 minutes of being on hold) that they would forward the payment to CENLAR. I mailed it Aug 17th, and so far, the check has not cleared my bank and has not been posted to my CENLAR account.

    Fortunately, TBW did pay the insurance premium in June.

    I hope the people at TBW who are responsible for this debacle get to see the insides of jail cells.

  • Rose

    I just got off the TBW website to get a copy of all of my account info before the website implodes. I got everything and noticed my escrow account was $0, which is totally wrong. I also noticed that they transferred my account to BofA, but the amount they transferred is less than I owed. I realized they had subtracted my escrow from the total loan amount when they transferred my account (example, owe $180K less escrow of $4K equals transferred amount of $176K). So, now I have to come up with my frickin’ property taxes out of pocket. Crap, Crap, Crap!!!!!

  • Insurance- person

    I made my August payment in July, and when I got through to TBW yesterday they told me they had no record of my August payment. The bank told me “someone,” cashed my online bill pay check, but they were unsure of who cashed it.

    The bank has given me a credit back for my check, and they are looking into where the money went.

  • Tara

    Has anyone not rec’d a welcome letter yet? I want to make my mortage payment but im nervous to send to BOA even though they said they have a loan # for me??? i haven’t rec’d their welcome letter yet but have been told that nothing will go against us but…… ~

  • Kelli

    Angela now how exactly is it President Obama’s fault that you and your husband are unable to obtain a mortgage loan? Please tell me, I’m just so eager to hear your logic behind that statement.

    You know, my husband got laid off while Bush was still in office, can I apply your ‘logic’ to that and say it was Bush’s fault that it happened? Oh you think that would be a stupid thing for me to say, would you? How would that be different from your statement above?

    Yeah, I thought so….

    For anyone being picked up by CENLAR, I did happen upon a different toll free number: 1-888-477-6350. I was on hold for maybe 5 minutes, got a hold of someone who I thought was very helpful, got my new loan number, got logged into their site, made my September payment. It was pretty smooth.

  • Jan A

    got loan transfer letter from Round Point dated 8/12/09, then today got one from CENLAR dated 8/19/09. Since I can’t get through on TBW phone lines, I tried both company websites. Round Point has no data. for CENLAR, I was able to register my account (from the letter), and the data matches my loan information (we pay taxes & ins directly, so no escrow). It also stated that my autopay was still in effect (The letter from Round Point stated that I neede to cancel my autopay). I was able to send an email query, don’t know when they will reply. Since TBW website mentions CENLAR but not Round Point, I would avoid contact w/Round Point for now.

  • TBW Customer

    Mel. C.-

    I also received a letter from RoundPoint last week, and then Cenlar this week. RoundPoint tried to do the same with me when i called-tried to have me give them my info. I spoke to someone at the FHA and he told me that Cenlar would be the correct servicer, and he never heard of RoundPoint and that the situation and letter sounded very fishy. He recommended I file a complaint with the Federal Trade Commission (FTC) which I plan to do.

  • Todd

    I received a welcome letter a couple days ago from Cenlar. I tried calling them but I can’t get through. It rings once, then I get a busy signal. That was all day today. Yesterday I tried calling and I got a recording saying they can’t process transactions. I do NOT have a good feeling about this.

  • Allison

    I called BOA and was told to mail August’s payment which I did. Today, I received email from TB&W stating that Cenlar has taken over my mortgage. I do not know who to believe. I haven’t received any official packets from either Cenlar or BOA, not to mention that I paid BOA for August. Anyone else is same situation?

  • Jeff

    I have had a TBW home loan for several years and just made my September payment. I plan on stopping the check I sent to TBW, I don’t trust them to forward anything. I received a letter from Cenlar. The TBW website contains a message that states homeowners loans will be picked up by either Cenlar or Bank of America. No mention is made of any other company, such as Round Point etc. This definitely could have been handled better by the FBI or DOJ, since they knew TBW had 170,000 home loan customers. I only learned of this whole thing today when I received my letter from Cenlar. I thought the letter was a fraud but now it appears to be genuine. They better have all our account information correct!

  • Marshan

    I have read all the posts has anyone else not received their welcome package from BOA, I have an FHA loan and nothing yet. I am worried becuase I have an insurance payment that is due on Sept and if I have to pay it myself I am going to be upset because it will probally take them a while to return my money go fugure.

  • stacey

    For everyone who had their insurance and taxes escrowed with tbw please check with your insurance company, I found out the hard way ended up having to pay out of pocket for my insurance so it wouldnt get cancelled. Talked to BofA and they do have our account and said welcome packet is in the mail but they said that my escrow has a zero balance . I have all my past year statements stating how much was for taxes and insurance. Dont know where to turn, Fha, hud and the attorney general office has NO answers for me. Now i have to end up paying out of pocket almost 3500 which i have already paid..am at a loss of words ,i guess tbw took the money and ran.any suggestions??please

  • stacey

    Just found this on a busness website … “Taylor Bean’s mortgage unit is also now under order to move its customers’ existing loans to other mortgage servicers within 60 days. Regulators are holding Taylor Bean accountable for safeguarding customer payments, escrow funds and accounts”

  • marc

    How is this Obama’s fault? I’m all for pointing the finger at someone but this is clearly Taylor Bean’s mess! This company has ignored people’s phone calls, requests for re-financing and who knows what else. I’m glad this company was shut down. Hopefully we can laugh this off someday but not today…

  • Bob

    We had our mortgage with TBW and to date we have not been notified by TBW or CENLAR. The only way we found out about the closure was due to the fact that when we checked our checking account for a payment made Aug. 5th in our on line account we found that it had not been paid, and still has not by the bank. We received a confirmation email on Aug 5th that they had received payment and another email on Aug. 10th that our statement was available. We contacted customer service via phone at TBW on the 18th and were told that our mortgage was SOLD to CENLAR and to contact them. Today, we were able to talk to Customer Service at CENLAR and they were able to confirm our account and issue a new loan number. They were very helpful and told us that they are working to rectify the Aug. payment. They said that there are a number of people in the same situation. Aug. 5th was the day HUD shut them down so some things fell through a crack.

  • Heller

    I am supposed to close on the sale of my property but cannot reach anyone at Cenlar to get a payoff statement. I am worried that the whole deal could fall apart over this. Is anyone in the same boat?

  • Willis

    After a 12 minute “hold” period, I was able to speak with a helpful CENLAR representative. She asked me to not stop payment on the check I had mailed to TBW on August 17th for the Sept payment – they are in the process of posting those payments. The check has not cleared my bank and she said the payment would post by Aug 31 or Sept 1st.

    Truly an example of the “check is in the mail” situation.

    However, based on the helpful information I obtained from the CENLAR person, I will not stop payment on the check, and hope for the best.

    Again, I have filed a formal complaint with the Federal Trade Commisssion – TBW has violated law (as I read it) by not providing at least 15 days notice of this change. Others may wish to file similar complaints and that can be done online at the FTC.

  • BuzyB

    For everyone who thinks that its Obama’s fault…Ill tell you what, lets get the govt out of everything so these greedy business can to continue to take advantage everyone. My mother works on the Corporate level of a very large banking company..TBW is out of business because they were defrauding people. Yeah they didnt take the stimulus money, would you buy crack from the police if you knew it was the police…I dont think so. The economy didnt get bad 1-09..you need to go back a few years. You also need to blame yourself for lack of educating your self on the details and fine print; which at this point only helps a little since we are all in the same boat.

  • CathyB

    Alison, the same thing happened to me, sorta. I evidently misread the information on the TBW page and thought it said Freddie and Fannie loans were going to Cenlar and some other place, and current “regular” loans were going to BOA. I sent my check (certified mail) to BOA at the PO box in Van Nuys. I have now stopped payment on that check, since I got a *welcome* letter from Cenlar (which included a coupon for August’s payment with a 25.00 late fee!!!!) I wonder how that will play out… the check was written on a BOA account, made payable to BOA, and now there’s a stop on it. I’m freaking out about my escrow account. I’ve been to Cenlar on line, and see my account, but the escrow balance is like 236.00 or some odd amount. My insurance premium should have been paid in July, but it was never paid. Property taxes will be due in December. I like the idea of complaining to the FTC. I’m going to do that. This is insane.

  • CathyB

    Kelli- Thanks for the Cenlar number. I was able to get through the automated process and now I’m on hold for the next available representative. For anyone who missed the posted number above, here it is: 1-888-477-6350. Good luck, everyone! I’m in search of my escrow money!

  • FrankP

    So TBW has been sending my payments back to me since march with no explanation. I have not been able to contact this company since the beginning of the year. I guess I know why now. I wonder if this qualifies for a class action lawsuit?

  • FrankP

    Oh and of course…forgot to mention that at the beginning of this month they started the forclosure process even though i was trying to make my payment.

  • Lucy

    just so you all know-by law they cannot charge you a late few for 60 days as you are transitioned to a new lender so those of you who said Cenlar charged you a late fee, they cannot do that!

  • Noa

    I also received a letter from RoundPoint. I still don’t know if I should send my payment to them or not. However I called BOFA and they don’t know who is taking over my loan

  • FrankP

    ATTENTION:::EVERYONE THAT HAD A LOAN THROUGH TBW…Lets get them. They screwed me around so long making it to where i couldn’t communicate with them while they are rejecting payment after payment from me. Sitting in there mansions sipping on wine and snorting cocaine while I stressed myself silly not knowing where my kids and I would live once they kicked me out of my home. LETS GET THESE GUYS. CLASS ACTION LAW SUIT….PUNITIVE DAMAGES…THIS LIST GOES ON. They would have put everyone of us on the street if it would have meant more money in there pockets. Please Please Please E-mail me…this is possible!!!!!!!

  • Marshan

    Hi Frank P, you are correct whats your email address and we all need to band together to file a class action lawsuit againt TB&W. As of 8-27 I still have not seen any welcome letters and that means that I am sitting on 2 mtg payments. This is a shame that we all are trying to pay and are getting the run around. If we didnt have the money they would be trying to take our house for not paying.

  • Willis

    I’m just grateful that the Feds stepped in before all our funds which TBW held were gone – Bernie Madoff style. It will be interesting to see how this all unfolds – if the Feds raided their offices, then TBW had no chance to send out notices. But the Feds should have taken action to inform TBW customers instead of us all waiting in the dark.

    I wonder why it took so long for the authorities to step in – I knew nothing was amiss until I tried my usual monthly on-line payment, and could not access my account – and, I could not get thru to the TBW “customer service” line. This stuff didn’t just all of a sudden happen.

    To close, I’m sure there are some attorneys who had mortgages serviced by TBW – can we hear from some about what actions we customers/consumers can take in addition to filing complaints with the Federal Trade Commission?

  • stacey

    i agree we all need to take action..find out what we can do..I have no escrow its just gone

  • Deborah

    the One who mentioned Obama is correct.. if you all do your Research..

    You will LEARN that he has his FINGERS dipped into BANK OF AMERICA..

    ALONG WITH ANOTHER NINE COMPANIES OR MORE!

    Wake up and see what it taking place.

  • Dallas Dugger

    Our email address is: duggerdebbie@att.net , I doubt they show this because it says :

    Comment by (name ) on August 28th, 2009 at (time)am your comment is (awaiting moderation)!

    What crap is that, are they not wanting us to have freedom of speech here?

    Why isn’t there any Attorney’s on here speaking up?

  • Dallas Dugger

    We mailed our payment by money order the 14th of August! I wonder why we were never contacted? But yet some one has kept the payment! This is all bull crap!

    duggerdebbie@att.net

  • My mortgage loan was serviced by Taylor Bean & Whittaker. In late July, in an effort to pay down my mortgage, I sent TB&W a regular check, which they rejected, for its amount exceeding their maximum. At the time, a TB&W customer service supervisor assured me that there was still plenty of time for me to send them a cashier’s check, which they would receive and credit to my account by August 15th. According to her, this would result in an identical amortization schedule adjustment.

    Unaware of the raid or the pending change in my mortgage processor, I mailed a replacement cashier’s check to TB&W on August 8th. Yesterday, I received a welcome letter dated August 18th from my new mortgage processor, Cenlar in Minnesota, informing me that my Freddie Mac mortgage loan, previously serviced by Taylor Bean and Whittaker, was transferred to Cenlar for servicing, effective August 12, 2009. The letter included new instructions for making loan payments, said that TB&W stopped accepting payments on August 11, 2009 and showed a due date for the next payment as August 1, 2009!

    I created an account on Cenlar’s website and sure enough, that cashier’s check has still not been applied to my mortgage. Needless to say, the old TB&W phone number has been greeting callers with a busy signal (or dropping calls while on hold) for weeks now. So, I called Cenlar to find out what happened. Instead of the answer, I heard, “Due to unforeseen circumstances we are not able to service your call.”

    I placed a call to Freddie Mac – they have a special set up to deal with former TB&W customers – 800-373-3343 (press 3 in response to each of the automated messages – three times in all). The lady I spoke to verified that my loan was a Freddie Mac and said that Cenlar will be able to answer my questions as soon as they start picking up their phones… soon. (Very useful – NOT!) She had no further information and was unable to tell me when “soon” may happen.

  • Willis

    Don, your admonitions to “see the big picture” are rubbish. The big picture for me is that my September payment, made early to TBW, gets transferred properly to CENLAR; that starting with the payment due October 1st I can handle it efficiently with CENLAR; that the first installment of my property tax which is due Sept 20 gets paid on time with escrow funds now on deposit with CENLAR; and that the people responsible for the TBW mess are held accountable. I don’t give a rats a** about what you think the media are doing so as to not make Obama look bad.

    Get a grip.

    Please

  • Tracy

    Just got off the phone with Cenlar. They are very helpful and patient!!! I asked again about my loan modification paperwork being sent over and they have confirmation that is was sent, it just hasn’t been uploaded yet. I’m trying to remain positve about it because everything for me at least has been a smooth transaction BUT i still have my doubts. I’ll call again next Friday to follow up. Thanks to whom ever posted the other CENLAR number i was unable to get on by the one provided by TBW but used the one posted her and only waited 5 minutes on hold, not bad for a Friday morning.

  • Charlotte

    Bob on August 27th, 2009 at 11:01 am wrote: “When we checked our checking account for a payment made Aug. 5th in our on line account we found that it had not been paid, and still has not by the bank. We received a confirmation email on Aug 5th that they had received payment and another email on Aug. 10th that our statement was available…. Customer Service at CENLAR said that there are a number of people in the same situation. Aug. 5th was the day HUD shut them down so some things fell through a crack.”

    Bob, I’m one of those people. I had an ACH transfer set up that was supposed to pay my mortgage on the 5th of each month. Taylor, Bean generated an online statement on August 5th stating that the August mortgage payment was made. CENLAR has credited me with 8 payments of P+I for 2009, and shows my next payment as due September 1st. However, the mortgage payment for August was never deducted from my checking account. CENLAR says all August payments will be deducted by the end of the month, but I am wondering about mine, because they don’t yet know that I still owe it.

    Let me know if you hear anything further. I am figuring that CENLAR wants to get the insurance and taxes situations straightened out on their new accounts before they address this stuff. In other words they have bigger fish to fry right now but will get around to August 5th folk like me eventually. I am trying to obey the old advice: “Don’t just do something — stand there!”

  • Kim Stewart

    How are you all getting Cenlar on the phone? I tried repeatedly at the number on the letter 866-430-9689 and it says they can’t access the loan (a recording) and tried the other number posted above 866-306-6949 that someone posted and now it isn’t working either. Rings once then disconnects. I sent my Aug. check to TBW on Aug. 11th and it never cleared my bank and I don’t know who has the check. TBW told me if I stopped payment and then Celar tried to apply it, they would charge me fees (plus I would have to eat my stop payment fee). I can’t afford to issue another check and risk having the first check go through. I CAN’T GET ANY OF THESE IDIOTS ON THE PHONE TO TELL ME WHERE THE CHECK IS. Does anyone else have a check in limbo like this? My letter from Cenlar tells me that my payment for Aug. is due Sept. 1 – of course the letter is dated Aug. 18th and I only got it Aug. 27th.

  • Elsie

    I mailed my TB & W payment for Aug. and it never cleared my bank. Then I got the letter from Cenlar. Logged on to their web site and they have all my info. I still didn’t know TB& W had gone under? My payment still hadn’t cleared so I tried calling TB & W this a.m. The phones are out of order. Have been trying to get through to Cenlar all day. They are swamped. So I stopped payment on the check to T B & W and payed the payment on line to Cenlar. It looks like they have all our escrow & tax $$ in good order from what I can see on the web site. This is totally crazy.

  • Ron

    just got off the phone with both bank of america and cenlar.found out that cenlar has my account.the woman i spoke with was very helpful and understanding.she assured me that all my escrow information will be downloaded and finalized by monday august 31,and that i should be recieving an information packet with payment coupons shortly.what a crazy couple of weeks.the # for cenlar is 866 430-9689,good luck to you all,and God bless.

  • stacey

    i got a call from bank of america before i got my welcome packet stating i am behind on my payment for august, since i sent a money order to TBW and it’s lost somewhere i explained that to them , they said not their problem they wanted me to give them a check over the phone for a fee of 30 dollars and i have yet to receieve my welcome packet, and as of this date all my escrow is GONE

  • TBW Customer

    Noa-

    DO NOT SEND A PAYMENT TO ROUNDPOINT. THEY ARE A SCAM. I spoke to someone at the FHA and he said that he has not heard of them, but that Cenlar is one of the companies taking the Freddie Mac loans. I reported Roundpoint to the FTC and will file a report with my state’s attorney general. If you go to Cenlar’s website you can view your loan info. I looked at mine and it is correct. Roundpoint only has general info that they can get from anywhere. The other day I was able to get thru to Cenlar after waiting on hold for 30 minutes by calling 866-430-9689.

  • Elsie

    Sounds like a good thing my loan was sold to Cenlar. I did finally get through to them and told them I stopped payment on the check I sent to TB & W and paid the Aug. payment on line to them today. They said no late payments or credit reports will be made and made note on our account what I had done. All our escrow $$ shows up in our account.

    Did anyone else get a letter from T B & W saying they hadn’t paid enough tax & ins. last year and their mrtg. payment would be going up? We did and thought it was a scam. Was doind some research on it when all this happened. My info. on Cenlars web site shows our payment to be only a little bit higher, not near as high as T B & W said it would be?????

  • Steve

    People, go to hud.gov it states clearly in the Department of Housing and Urban developement that TB&W did not disclose a pending litigation suit in the state of TN. on their annual report, they do not state what kind of litigation it was, and if anyone of you ever owned a company, you would realize that there are thousands of people out there trying to sue you for one thing or another, that is what are country is about if you dont have it try and get it from someone else, I am saying this of all people, there are alot of decent hard working amercians in this country!! The real situation is that TB&W messed up and did not disclose this to HUD, whether or not this litigation was a disgruntal employee or 600 people that had their escrow accounts messed up, is irrelevant it was pending, and last time I checked you are innocent until proven guilty. Now they may have come out and been guilty, but remember it was pending!! The real issue here is that the FED’s could have suspended them from operating, but allowed them to keep their servicing under government supervision, until everyone found a home for their loan and the transition was done efficiently and effectively so we would not have such a hardship placed on us. but rather than do something that makes sense they wanted to make an example out the third largest FHA lender in the nation to state that they are not messing around, well they did mess around they messed with your home and your family and ensuring that you could continue to make payments and a good credit score. I understand that everyone is frustrated with the whole mess, but the ones who regulate TB&W is the government themselves they ultimately control what happens and does not happen. I am not endorsing TB&W’s actions, I am just simply stating that this whole thing could have been handled much easier for 200,000 plus home owners, not to mention the other 50,000 home owners that were trying to make their lives better by getting a new loan program that would benefit them and their families. You should not decide to do something without first considering the outcome especially with over a quarter of million homeowners and families first. We will all live and move on with a little more knowledge in our lives on how things happen after this, but the last thing you should is try to get a class-action law suit filed against a company that has no money anymore, look to your government to answer why this happened they are the ones that did it, we pay them everyday in the form of taxes to protect us from situations like this dont we? Last time I checked they are taking a third of my hard earned money, how much do they take of yours?? Then to top it off they shut down my mortgage company who had my loan, and left me in limbo for 20 days, shouldn’t they have some sort of plan in place for me if they take my money to protect me for things of this nature. I would rather not pay them, and take care of my own problems, but when I do pay someone to do something for me I expect results not to leave me hanging wondering what is going on. ultimately it is your opinion and we all know what opinions are like, and everyone has one. But if you can get past your anger and frustration for just a couple of minutes, try and look at the big picture for one minute.

  • Lee Derosia

    Hello All
    I talked to BOA today after they called me and said i a delincate account with them. I told them I never recieved a welcome letter from NE one as told by FHA and HUD that I would receive and was told by them not to do ANYTHING untill I recieve a welcome letter. I was TOLD by BOA the letters were sent out last week and should be here by the middle of next week. They gave me an acount number for my morgage but I told them they will NOT receive payment till I get the welcome letter with all the info in it and they were ok with that. They told me all account info will be the same accept the account numbers are differant. I still think a lawsuit is in order for TBW for all of the hassle we have had to go throught!!!!

  • stacey

    Lee Derosia, They did the same exact thing to me as well..no welcome packet, no payment..Is your escrow in order..mine is still MIA

  • Meridell

    It most certainly is worth a lawsuit. They are filing a Chapter 11 bankruptcy, which is a reorginazation of debt. They state in their voluntary petition that they expect to have money for unsecured creditors. Also, their list of creditors looks to me like it’s got a lot of just plain people on their, people who may have escrow accounts with them. I filed a proof of claim as a creditor for all the interest I’ll loose from my failed refinance, my bounced escrow check and 7% interest, which is what they were charging me. I know we will only get pennies on the dollar, but we’ll get something. Go file a proof of claim.

  • Meridell

    Oops, on there, not their. Sorry.

  • Willis

    Meridell … thanks for the above note. Where does one view the list of creditors? Where does one file a proof of claim?

    Many thanks.

  • Steve

    Meridell, you can the file the claim, but they will not acknowledge something that you never received like a lost attempt to refinance. Again who shut down TB&W?? do you remember, they are the ones who will be in receivership of all their assets right now, that is the Federal Government, so go ahead and file a lawsuit against the government, I hope you get really far, let me know what the case number is because I would really like to track that.

    For everyone else HUD has a website dedicated to all of your questions, please go to: http://www.hud.gov/news/consumer-guidance.pdf

    Here are three statments from HUD:

    “Today, we suspend one company but there is a very clear message that should be heard throughout the FHA lending world – operate within our standards or we won’t do business with you,” said HUD Secretary Shaun Donovan.

    Ginnie Mae President Joseph Murin said, “I would like to reassure TBW’s customers whose loans serve as collateral for Ginnie Mae securities that, although this action will result in a new servicer, the transition will be seamless for them.”

    “TBW is the third largest direct endorsement lender of FHA-insured loans and the eighth largest issuer of Ginnie Mae mortgage-backed securities. FHA decided that TBW’s immediate suspension is in the best interest of the public and is necessary to protect the financial interests of the Department.”

    Now read this last statement especially the last line particularly “to protect the financial interests of the Department.”

    What Department do you think they are speaking of?? the Department of TB&W, Wake UP!! they are saying the Department of Housing and Urban Development, who is ran by who?? The Government.

    I seriously wish people would start to realize that when a company is endorsed by the government, in essence they are backed by the government, and the government is going to get theirs first.

    So Meridell go ahead and file that lawsuit, you to Willis, put yourself on the radar of the federal government, I hope you filed your taxes correctly every year for the last 20 years, because last time I heard we have a 8 trillion dollar deficiet, and the government needs to get all the money owed to them and the first set of dogs they send to retreive something is the IRS. Good luck!!!

  • Meridell

    Willis, you can find what TBW has filed here:

    http://ml-implode.com/imploded/lender_Taylor,Bean&WhitakerMortgageCorp.-Wholesale_2009-08-05.html

    I downloaded the proof of claim here:

    http://chapter11.epiqsystems.com/docs/b10_Dec07.pdf

    The bankruptcy is the middle district of Florida. I found the case number online but that’s at work.

    Please understand, I don’t know anything about bankruptcy and am not giving advise, I’m just really angry.

  • Meridell

    I’m not worried Steve, I’m a small fish. They only owe me just under 200 grand with interest.

  • Willis

    Thank you Meridell – I am going to wait until Sept 1 or 2 to see if my September payment is posted as the CENLAR person told me it would. If it got sent to CENLAR, then TBW will have zero funds of mine, including escrow funds which have already been sent to CENLAR except for the early payment I sent in for September. I will have no issue with the change of service and will continue to make my payments early.

    Steve, go ahead and get in a wad about the IRS if you wish – I’m not worried about them checking my tax returns because they have been filed correctly.

  • heather

    i knew that taylor bean was trying to over charge us on a va loan along with broker . tried to get husband to back out of working with both of them now this mess i knew i was right. now I hope bank of a is better.

  • steve

    i taked to bofa about 2 weeks ago.someone from thier office said do not make a payment until you recieve the welcome pakaged.well its 2 week+ and i still havent recieved it.i dont want to have any suprizes ans find out i am in forecloser.me and my family dont know what to do.hhhhhhhhhhhhhheeeeeeeeeeeeeeellllllllllllllpppppp us god!

  • Emily

    I’m not sure what to do about the check I received from TB&W. They sent me a check for xtra $ in escrow and now it has come back to my bank as ISF, now I am neg. in my account also I mailed my payment approx 2wks ago and it still hasn’t cleared. What should I do about that payment and the fees I have incured form the bounced check from TB&W.

  • Well its the 31st and talked to a live person 3 days ago and was told my loan went to BOA. still have not heard anything. my payment is due tomarrow. What do i do?

  • a live person at TBW

  • called a local # for TBW and they picked up. # is 352-396-6200

  • Terry

    The most useful bit of information for one to find out is which company is going to acquire your Taylor, Bean and Whitaker loan. For many, their new loanholder will be Bank of America. BOA Welcome packets are being sent out in the mail to former Taylor Bean customers with new account information numbers and payment coupons. Taylor Bean accounts have been exempted for 60 days in terms of late fees for late payments while the transition is being made. For those Taylor customers who have their homeowners insurance and property taxes paid out via escrow, BOA will handle that function. It is useful to contact your homeowners insurance company and speak to someone to confirm that a transition is taking place if you have a payment coming due soon from your escrow account (yes, BOA will have your information, including that of your insurance company). Taylor Bean can no longer access your escrow account to disburse payments. If you have a mortgage payment due to Talyor Bean on September 1st, the most sensible thing to do is to confirm which company now holds your loan, wait until they mail you the introduction package with your new account information, and make the payment to them. Sesible because you’re exempt from late fees for 60 days anyway. It is not advisable to send your loan payment to Taylor Bean. Taylor Bean offices are staffed with skeleton crews and your chances of even getting someone on the phone are slim; that company is virtually defunct – why send them any more money, even if you actually manage to speak to a live person manning the skeleton crew who advises you to do so? Bank Of America can confirm if your Taylor Bean transition information is entered in their system, even if they haven’t yet sent out an introductory packet to you. 1-800-669-6607 is the BOA Home Loan center number. They can answer a number of questions. Yes, it is useful to make follow-up calls to BoA and your insurance company to ensure the process is moving along. It’s a large transfer of information from a lot of mortgage holders, and it never hurts to keep in the loop rather than sit back and hope the system goes to form and everything will work itself out. But people will have to do the work themselves in terms of making the calls and ensuring their own individual account needs are being serviced. Don’t read these posts and assume therefore you will be taken care of. Yes, it can be a chore to actually do the work, make the calls and follow-up, but if one isn’t prepared to do that than you are at the mercy of possibly being lost in the shuffle and paying through the nose for it. http://www.taylorbean.com has an online notice to home motrgage customers about how their loan groups (Ginnie Mae, Freddie Mac, FHA) will be routed, as well as links and phone numbers. And, for heaven’s sakes, don’t give out your social security number or bank account information over the phone even if asked – just confirm when your introductory packet will be mailed to your home (if it’s legit, the company will already have your information as part of the transition and will be able to populate that into the packet fields).

  • Mel C.

    Alvie – the phone number you listed,352-396-6200, is out of Leesburg, FL. I called it and got a recording of a man just saying he’s not there to anser the phone and to leave a message. It WAS NOT TBW. Just wondering who you really spoke with.

  • Bob

    To Charlotte and others who sent checks or made payment on line, as we did, in early August, the person that I talked to at CENLAR on Aug. 27th told me that they were aware of the payment, even though it had not been drawn from our bank. Their statement with the balance of principle reflects a payment. However, as of today, the payment amount made has not been drawn. The ball is in CENLAR’s court. We have decided to use the mail in payment slip for Sept. until this all gets straightened out, even though we are registered and could do an on line transfer. Hope this is of some help. Thanks for the person who gave out the 888 number. It seems the best way to get a CENLAR Customer Service rep.

    If you are in a similar situation and have not talked to CENLAR, do so ASAP.

  • Travis

    if you are a TN resident. I got alot of help from this number for Cenlar… 609-883-3900.. Good luck

  • Manda

    This is for those of you who haven’t read through the older posts. I just called Bank of America (800-669-6607) today and they were able to look up my info. They didn’t show that I will be a customer of theirs but they did assure me that everything is fine. Everyone is exempt from late fees and credit dings for 60 days starting Aug 10. I was advised to cancell the check I sent to TB&W which has not cleared yet and to wait for a welcome letter. I am sooooo relieved!!!

  • Eric

    does anyone have a valid number for Cenlar – I tried the 866-430-9689 and have not gotten anyone

    thanks

  • Bob

    1-888-477-6350 worked for me. Waited less than 5 minutes to make contact with a CSR.

  • Chris

    I just called using the 1-888-477-6350 number and was on hold for less than 5 mins too. Thank you for providing the number.

    I made my August mortgage payment to TBW on 8/10. TBW cashed it on 8/11. Cenlar told me that the Aug payment will be credited to Cenlar’s account. She said it will take some time for them to get the money from TBW but for me not to worry. She said she noted my records and I can now start making my Sept mortgage payment with Cenlar.

    If you’re in the same situation. Call Cenlar and let them know so they can note their file.

    I hope this helps someone.

  • Sasha

    I was on hold with BOA for 15 minutes and got tired of waiting. This is unreal. I am not sending anything until I get my welcome packet. I also am sending a letter to the the credit bureaus.

  • stacey

    well it does not get any better, i just found out through bank of america that my house insurance did not get paid although tbw stated on their page it was paid, so now i have to pay an extra 220 per month on my mortgage for escrow that is out on sync…it’s just the beginning..am lost for words

  • Lucy

    has anyone else not been transferred to a new lender like me? I was reading an article on the bankruptcy and next hearing isnt until Sept 11th, we may be in limbo until then at least in terms of the frozen escrow accounts?

  • Lee

    OK this is getting old very fast I got my welcome letter tried to set up with BOA for online banking to pay my payment and have had no sucess in doing so even with all the info needed to set it up still to no avail I canot set it up. I was told by BOA my escrow acc. is half of what is supposed to be and will argue that all the way to the bank I have all my statements to prove what is suppose to be there. I think EVERYBODY needs to BLOW UP FHA and HUD phone lines to find out what is going on with this forget Cenlar and BOA they only get info they are fed by TWB and FHA and HUD. I AM GETTING TIRED OF THIS RUN AROUND SHIT AND GETTING NOWHERE WITH IT ALL but that is just me thanks Lee

  • Charlotte

    If you had an (ACH) automatic transfer set up with Taylor, Bean, and your loan is now being serviced by CENLAR, the automatic transfer is supposed to remain in effect. According to CENLAR’s FAQs, the September mortgage payment will come out of our checking account same as always.

    I am curious to see whether that is really going to happen and happen on time. If your ACH goes through for September, could you let us know via this comments thread? Likewise if it doesn’t?

  • stacey

    this comment is for Lee, I was on the phone literally all day yesterday, each number i called gave me another number, it was a circus, fha and hud both said they could not help me. BofA advised me to seek legal councel for the escrow that is missing , they dont even have 1/2 of mine. i am missing around 1400 and then they said they are bumping my payments up because there isnt enough in my escrow acct to pay my property taxes , now they are going to pay my homeowners even though i have a printout that tbw was supposed to have done that on july 27th but my ins company never received it. oh and boa also told me to call my congressmen.lol this is a such a mess. there really isnt’ ANYONE to help us

  • stacey

    again for lee , i receieved an email from fhaoutreach.com advising me what to do about my escrow problems, they say i need to contact tbw in writing.LOL what a joke, if you give me your email address i will forward what they sent me , who knows it might be useful but i really do doubt it.

  • Willis

    I sent an email to TBW on August 15 asking why I was unable to log into my account. Last night, I finally received a reply telling me about the transfer to CENLAR. The reply came from the TBS “Customer Relations Team” – a joke, huh?

  • Megan

    I called TBW last friday and eventually got through. I asked where my freaking escrow money went. I had gotten a check from them and put it in the bank and the checked bounced. I encurred fees from my bank. TBW said that it was a problem with their bank and they will be reissuing checks in about a week. I hope that they were not lying to me but it is a real possibility. They might have been told to tell people that just to get them to calm down. I have about 2,000 dollars missing. I don’t even know what to do.

  • marcus

    can anyone tell me why i can not get in touch with cenlar? i received a letter from tb&w telling me that cenlar has taken over my mortgage. also, does anyone now where our escrow money is? is the check in the mail? or does it get transferred with everything?

  • Denyse

    Reply to Laura Huff
    I too made my August Payment to TBW and as of today it hasn’t cleared. I called Bank of America 1-800-669-6607 and they told me to put a stop payment on my check and she looked up my information and verified they will indeed have my loan and gave me a current loan number for me to re-write a check made out to Bank of America.
    Bank of America told me the check should come back to me uncashed but I don’t want to take the chance of TBW cashing that check and taking off with my money so it was just as easy to pay the $30.00 and stop payment and re-issue a check to the new bank.
    Best of luck, I know i’m banging my head on the wall too and am quite mad.

  • Aimee Ferrin

    I recently re-financed away from TB&W which made me releaved when I found all this out. Then a week or so ago I received my escrow check in the mail, again releaved. However, when I checked my bank account this morning, the escrow check bounced which has left me $1100 short. Anyone know who I should call about this?

  • rob

    http://www.ocala.com/article/20090901/ARTICLES/909011003/1001/NEWS01?Title=Mortgage-escrow-checks-are-frozen-in-legal-standoff

    I have the same issue with a bounced escrow check…looks like this is between FDIC and TB&W….would appreciate any additional information anyone has.

  • stacey

    Today upon the advisement of bank of america i filed a complaint with the attorney generals office. They said whatever state you live in you need to file a complaint with them. This issue is about my escrow moeny they have

  • Jeff Noonan

    ALL OF YOU BE BLESSED YOU DID NOT GET A LOAN WITH TBW. THEY ARE CRIMINALS AND THEY WERE SHUT DOWN FOR GOOD REASON. I HAVE PAID ON TIME AND STILL I’M HAVING PROBLEMS WITH THE AFTERMATH OF THEM. TRUST ME ALL OF YOU, THE PAIN OF STARTING OVER IS BETTER FOR 30 DAYS THAN THE 2 YEARS OF HEADACHE AND HEARTACHE THAT SOO MANY HAVE EXPERIENCED WITH THIS COMPANY!!

    I’M TELLING YOU FROM PERSONAL EXPERIENCE YOU ARE BETTER OFF NOT GETTING A LOAN THAN GOING WITH TBW EVER!! Count your blessings.

  • Marshan

    I just recently received my welcome package from BOA with all the information. My question is that I contacted BOA and they told me what was due was only the Sept payment and that they see that my loan was paid up. TBW still has not taked the August payment and I know that they are not allowed to my question is that just my money cause TBW is a lost cause please respond with suggestions.

  • Albert E. Newman

    Spoke with B of A. They couldn’t have been more helpful. The balance in my escrow was about 4 times what it should be. They told me to forget about it, that TBW screwed enough things up. Also, TBW’s records indicate I paid my mortgage through October and the balance is just about $100K less than it should be. Well, sometimes things work out for the best. I am not going to hold my breath, but I will happily sit in silence as this plays out. For now, I know my taxes and insurance have been paid. The rest may just be a bonus.

  • Wayne

    Taylor Bean & Whittaker had our loan until July of this year. When they told us in June they could refinance for a lower percentage, we called our local bank that had sold our mortgage to TBW. The local bank offered us a better rate, so we refinanced with them. TB& W sent us a check for escrow balance, dated Aug. 3. We deposited the check in our bank, but it was returned with insufficient funds. After getting no response from TBW, we went to the internet and learned the bad news that the Feds had closed TB&W on the day our check was written. TBW web site told us to call Bank of America. We did and apparently surprised them with news of a bad check from TBW. After about 10 minutes customer service came back on the phone and said they would send us a new check for the escrow amount. We hope this person on the phone knew what they were talking about. P.S. We are glad to out from TBW but feel for the 2,000 employees who out of work.

  • Lucy

    Stacey, I also filed a complaint today with my states AG as well as one in Florida. Unfortunately I am in RI and I am not sure how many other TBW customers there are here. I think if you are in a state that has muilple complaints filed you are probably goign to be taken seriously. Anyonelse in RI and has escorw money floating out there and no new lender yet like me?

  • B.J.

    Good Grief! TBW has certainly acted irresponsibly with all of our accounts. I went to pay them today, only to find the notice. I called FHA and got the B of A number 800-669-6607, called BofA gave the nice guy our TBW loan number, property address and verified last 4 SS. They have our loan, he gave me an interim loan number, took my payment over the phone,gve me a conf. # and told me their have our escrow funds. I verified the balance of the loan and the escrow amount, and was told we would be getting a Welcome Package.
    I would suggest you all start calling BofA. If they don’t have your loan, they will tell you. If they do have your loan,you lucked out as we did. Good Luck to all !

  • Charlotte

    Marshan, I’m in the same situation (only with CENLAR). I am NOT going on the assumption that August’s mortgage payment is now mine! Sooner or later CENLAR will do a reconciliation and discover that the August mortgage payment was never drafted from my bank, even though TBW’s statement shows it as paid. Then CENLAR will draft it out of my bank account — and the money had better be there when they do! So, no, I wouldn’t assume the August payment is now yours. These are banks, after all, and ain’t no such thing as a free lunch. Nothing to stop you from earning interest on your August payment until the new guys draft it out, though.

  • Lee

    For Stacey the E-mail address LeeDer1@wideopenwest.com I would like to see what you have from them and see if I can make sense of it and see what is going on with the Escrow accounts or if I need to get a lawyer to get into this action to see what is happening please let me know Lee

  • stacey

    for Lee, I sent the information i was giving by the federal trade commission to your email address , if for some reason you dont receive it let me know.

  • Amanda&Frank

    All this talk about fraud, people’s checks laying around not cashed, mortgage and insurance payments being used for employees pay checks…Its no wonder hundreds of people were basically forced to be foreclosed on through Taylor Bean & Whitaker. Now Bank of America is only willing to pick up where all the corrupted files left off!?!? Doesn’t that make them just as worthless as Taylor Bean & Whitaker? My family is still not getting the help we deserve. Now we are being told to pay $98,000 in order to keep our home. This is so disgusting, if a lawyer is reading this, I need help to get out of our Taylor Bean & whitaker contract. Considering they more than breached the contract.

  • TBW has not cashed thousands of checks and may get sued by the FDIC, FYI:

    http://implode-explode.com/viewnews/2009-09-01_TaylorBeanMessroundup.html

    and thanks to the author for picking up my articles on this! :)

  • diane

    Got my welcome package from bac with my new account #, sent my first payment in today. havent seen my escrow account yet. Thank God for that anyway. FYI some of my worries are over anyway.

  • JLG

    I was also a TBW customer, i haven’t received a welcome letter from any othe bank, i’ve called BOA & Cenlar neither have me in ther system, i need to make my Aug & Sept payment and do not want to be late… any one else having issues

  • Tracy

    On hold with Cenlar and they are being VERY HELPFUL throughout this process. The customer service rep is connecting me to the loss mitagation. The women was very helpful. She told me that anyone who was in the process of a loan modification(like me) would have to wait about 10-15 days. They are trying to decide if they will continue with the modification process or if Sparta will continue. I was approved on Aug 5 the same day TBW shut down so i have been in limbo!!

  • Insurance Person

    I was sent a refund of escrow at the beggining of August that just bounced out of my Bank Account today. B of A still can’t find my cashed August payment, this bounced check, and all of my escrow. I am at wits end.

  • luke

    I need to say this everyone complaining about their loan modifications and foreclosures should stop. we are in this mess partyl because of people like you and guess what, you are the only ones this TBW mess that will benefit, your foreclosures are stayed for 60 days and you will get a new lender who will probably work with you better than TBW did. So from someone who failthfull paid their mortgage on time, who is adrift without a lender and had to make their own tax payment, I would like to say thanks alot

  • Megan

    I contacted TBW again about my escrow account. They said that their is money in their bank accounts to pay but the FDIC froze the accounts. I am missing about 2,000 dollars. She urged me to contact my congressman, state reps and the FDIC itself. They couldn’t tell me when our money would be available. I asked “are we looking at week, months, years?” and she said she didn’t know but they have been in contact with the FDIC everyday and there is no information. I will be calling the FDIC tomorrow, and I called my congressman today. We need to take action to get our money back or who knows how long they will hold it.

    FDIC Call Center: 1-877-275-3342
    (1-877-ASKFDIC)
    8:00 am – 8:00 pm ET; Monday-Friday
    9:00 am – 5:00 pm ET; Saturday-Sunday

  • Marshan

    Okay I know that one person repsonded to my early post about the August payment that still has not been cashed or cleared the bank. What are others thoughts about it.. what do you think we need to do about the August payment has anyone heard.

  • Terry

    If you were placing money in escrow with Taylor, Bean and Whitaker to pay out homeowners insurance or property taxes, even if your new lender has confirmed that your escrow account with Taylor Bean was in fact transferred over to your new lender it is still useful to contact your new lender and let them know who your homeowners insurance company IS. I say this only because even though my TB & W escrow made it to Bank of America (the company that now handles my home loan), BOA had no idea who I was using for homeowners insurance, as apparently that info hadn’t been transferred over by TB & W. I was told by both BoA and my insurance company that there is a 90-day grace period for customers if their insurance had previously been paid out of an escrow account by Taylor Bean (those who hadn’t been paying their insurance out of escrow had no such grace period), but change of mortagee paperwork needs to be drafted and exchanged between your insurance company and the new company which holds your home loan. It doesn’t hurt to be proactive, contact your insurance agent or company, let them know what is going on and give them your new home loan company account number and new home loan company contact information if you plan on paying your insurance out of your escrow transfer. Get the ball rolling yourself. Better that than to sit back and hope everything goes to form and the escrow payment information was sent along promptly by TB&W. It would suck to have your insurance cancelled because of a transfer delay, paperwork snafu or your insurance company being in the dark as to what is happening. At the very least, letting them know where you are at can enable them to contact your new loan holder themselves (getting their payment from your escrow is worth them making a phone call for, but they can’t know enough to do so if you don’t let them know what’s going on). Squeaky wheel gets the grease.

  • Willis

    Hi Marshan: I’m like you – sent my Sept payment early to TBW when I could not make it on-line – I always send mine early, and mailed TBW a check on Aug 17, along with $200 additional for the escrow account. At that time, I did not know they had gone out of business. The check has not cleared my bank and my account at CENLAR (who now has my mortgage) does not show the payment. I have contacted CENLAR twice about this, and they have assured me that the transfer will be made. They have asked me to not put a stop payment order on the check, so I have not. Since there will be no late fees I have decided to give the process a little more time. The escrow funds I had at TBW as of August 1 were transferred to CENLAR. Everything is accounted for except the payment for September – and that would have been OK had I not mailed it early as is my custom.

    I have also written my insurance company to advise them of the change – in fact, I sent them a copy of the “welcome” letter I received from CENLAR. I have also sent a copy of my property tax bill to CENLAR, just in case TBW failed to send that over. The first installment is due Sept 20.

    I agree with Terry (above) – good to be proactive and not just assume that everything will get taken care of. I also filed a complaint with the Federal Trade Commission for what that might be worth. I’m also keeping copies of everything, as well as notes from my phone calls as documentation should it be needed later.

  • stacey

    well in fact my homeowners insurance was cancelled, and now boa is investigating they say thay they are trying to get into contact with tbw to find out the check number so that they dont have to pay it out of escrow that only has left in it my taxes. so as of now i am paying my insurance monthly

  • JLG

    For those who have not received a welcome package, call TBW i called yesterday and they are still servicing some loans.. they told me they received my Aug payment and for me to also send in my Sept payment.

  • Cynthia Fransua

    I refinanced to a fixed rate and my finance person took a cashiers check that they them wired to Taylor Bean, however, the loan was transfered to Bank of America and they are now looking for that money 1827.00. How can i contact Taylor Bean to make sure the money gets sent to Bank of america? Alos I need my escrow money. I just wish I could talk to someone…

  • Sara

    I didn’t receive a welcome package so I called TBW today and after almost one hour waiting I was able to talk to somebody its correct they still serving some loans dont understand How can they be on bussiness after all this mess.I rather have BOA but why they kept my loan and I still have to do business with them??Does someone else still whith them please let me know..Can we trust them again?

  • Willis

    Cynthia: You have asked the same question I have been asking since I found out TBW had gone out of business. I mailed the Sept payment to their Orlando address on Aug 17th, along with $200 in additional escrow funds. My loan was transferred to CENLAR in New Jersey, yet, the Sept payment funds are I don’t know where. TBW said they would be transferred to CENLAR, yet the check has not cleared my bank and the funds are not appearing on my CENLAR account.

    If you can finally get to TBW, it will only be after a very long telephone wait, and then, they likely won’t be able to tell you specifically where your money is. They haven’t been able to tell me.

    All I get from CENLAR is to please wait until they have time to process the transfers so in the meantime, my Sept payment is in limbo, somewhere. Perhaps the same has happened to you with your refinance check.

    It may be that TBW’s bankruptcy action has frozen all transactions; in the meantime, the part of my payment that would have been applied to principal has not been credited, thus, the mortgage interest marches on.

  • MARTIN

    We had not clue what was going on with TBW and almost threw away the letter from Bank of America. Still didn’t get that TBW had gone “under” – just thought TBW had sold the mortgage until I checked August bank statement and noticed that neither August or Sept mortgage payment had debited …..then after googling – found all this info! Found in TBW website that they show an ACH payment for August though my bank has not not been credited. Did find my account at B of A and found where they got the escrow transfer but no homeowners insurance info. No payment for Sept as of yet…..and having to make frantic calls tomorrow since everyone is “off” today. but regarding TBW? I despised them and after this mess, will be glad to not be doing business with them. Glad we received our escrow refund with no issues last July – read where others had bounced checks. But this is way to close to home –

  • JLG I am in the same boat with you. Boa/ cenlar/ saxon/ ocwen/freddie/fannie does not have my motgage. My Aug & Sept payments are due, also taxes & insurance. some one advise me please

  • Insurance Person

    I contacted my Senators and my Congressman. I recieved a letter back from one of my Senators saying that he has forwarded the information I gave him to the officials at the Comptroller of the Currency. My $2k+ is still MIA, but hopefully this is progress.

  • Lucy

    radica,
    I am in same boat. it probably means you are still with TBW as I am. They DID NOT make my Sept 1 tax payment out of my escrows. I had to make it myself. I mailed in Augusts payment but I am holding onto Sept for now…

  • Sam

    In the notice I received from Bank of America (who took over my loan) they said that TB&W stopped taking payments on August 10th. They took two payments from us in August and have not sent the funds over to BAC to cover our September payment yet! WTF I tried calling the number to TB&W that was given to us in the letter and was holding for longer than 30 minutes. I never got through.

  • stacey

    Well if anyone had your homeowners due in August please check to make sure they received it. I have been told that there are alot of people who like myself has escrow missing, and noone knows where it is.. I am on monthly now but Boa wants to pay it so then i will have a shortage and payments go way way up because house taxes are due in Nov. Anyone in the same situation?

  • Tom

    For all of you that had an August 5 payment date. Our 8/5 payment which was Auto draft from checking did not come out. Checked with TBW on automated phone call, account summary, they said August 5 payment has been credited to account. Checked our online checking account daily and to date, August 5 payment has not come out. Loan transfered to BOA, everything fine, talked to them about August, they said our payment auto draft carried over to them, probably both payments would come out sept 5. Sept 5 came and one pmt was auto drafted by BOA. Called BOA they said we are current with them and the next pmt due is Oct 5. Going to keep Aug 5 payment on hand in case I am leagally notified that it belongs to someone for probably end of year.

  • Kathy

    We had mtg with TBW which transferred to BOA. We received phone call from BOA requesting August payment before we knew what was going on. Of course I had been trying to contact TBW since the 1st of Month with no response after holding for more than 1 hr. July I, after trying unsuccessfully to make July’s payment on-line payment, I tried for several days to call them. After holding for long periods of time each call, I finally e-mailed them and said they had the worst customer service I had ever encountered. Also told them they did not answer phone and made the web site unavailable so they could collect late fees & turn customers in to credit bureaus as late. (Having no idea this was going on) My problem is this: I made payment at the end of month on 2 different occasions, I have my confirmation showing the date it was confirmed, date it was processed, and the date the payment was for. This was on the 27th both months. They did not credit to our mtg until 1st of next month which of course shows as 30 days late. What do I do to get this corrected on our credit report since I have a print out showing it was paid before the end of month and states it will be processed on the 27th. One article I read states they were guilty of turning in customers to credit bureaus as being late on their payemnts. Well I ordered our credit report and it shows they did turn report us as last 2 times when we have paid our mtg on time each time. Has anyone else had this happen to them? Be sure to check your reports. Help!!

  • Jerry

    Willis & Cynthia – I mailed my Sept payment to the address listed on TBW web cite on Aug 23 when autodraft did not work which at that time was Ocala Fl. Received notice from Cenlar that thye were taking over my loan – called and was assured that that address was ok and no late fees would apply for 60 days. My check still has not cleared but I sent it registered mail so I have a record that it was received on the 8/26. Have been calling Cenlar repeatedly now for several days to get a status but phone rings busy every time – 866-305-6949

    Is anyone having any luck contacting Cenlar???

  • Willis

    Hey Jerry – I’m over calling anybody. My check (mailed Aug 17th for the Sept payment to TBW to their Orlando address), has not cleared and has not been accounted for on CENLAR’s site. They replied to an email by referring me to their FAQ which I already had reviewed . Who knows where the check is, but I remain hopeful that it will eventually get credited to my CENLAR account. I plan to make the October payment to CENLAR and continue to wait on the other.

    It is a mystery to me why no one seems to be able to tell me what happened to my check that I sent for the September payment. I will not stop payment (as requested by the CENLAR FAQ) and expect one day soon to see that the Sept payment has been credited.

  • chris

    I got through to Cenlar with this number 1-888-477-6350. Good luck

  • Jerry

    Thanks Chris and Willis for your reply.

    Willis, I sent Cenlar an email last Thursday and got the same reply this morning as you did referring me to their FAQ, That was somewhat reassuring – I plan on making the Oct payment to the address in Newark that they sent me and will mail it “registered mail, return receipt requested” – that way I will have a record of who signed for the check at Cenlar. Like you just have to hope they are sincere about the Sept check being transferred from TBW to them

    Thanks again for your replys Chris and Willis – that in itself is reassuring also!!!!

  • Wayne

    After we refinanced with a local bank in June, TB&W sent us a check for our escrow balance. But it bounced. BOA, which bought our new loan from the local bank before TB&W was closed, told me they would send me a new check, but then later they asked me to FAX info about our account with TB&W. I did this last week. I hope to hear a good report from them.

  • jennifer

    Our story would take way to long to explain it all, but basically, we tried to do a modification starting in Feb. Never heard anything but the same canned answer, “about 90 days”. Well that time came & went, I called repeatedly, waiting on hold for up to 2 hours to get someone to talk with only to be told the same thing or transfered. I have submitted our info for modification 9 times!!! Never once was contacted. I called again and ended up talking to someone at Sparta(?). TB&W and Sparta have a game of passing you back & forth each saying the other has your file. Well, 7 months later I still have no answer. I’ve never ever been behind on a payment. But, now, thanks to TBW, my credit is screwed. They flat out don’t care.

  • Sam

    I am seeing a lot of people say that their August payment did not get taken out of their bank. Well, I had no idea any of this was happening. We refinanced in June and our first payment was due in August, so I used my bill pay through my bank and it went through. Then about 10 days later I received my notification letter. I have talked to TBW (after waiting on hold for 2 hours!!!), talked to my bank, and talked to BOA. No one knows where my money is. The BOA rep said worst case is that we will have to pay that payment again because all accounts are frozen, so it may be lost money. If anyone has any advice please help. We are not the type of people that can afford two monthly payements. HELP!

  • lori

    we are still customer of tbw and are sitting on 2 mths payments I have contacted them and was told to send payment and eventually are loan would be transferd to new lender. Iam just hopeing are payment will be posted and was told there will be no late fees for now all we can do is hope for the best but am still scared everytime i write a check to them,

  • Insurance Person

    Sam,
    My August payment was cashed and is MIA too. BofA is no help with this. All they tell me is they don’t know where it is and when it will be fixed. They have a copy of my August check showing that it has cleared from my account. I have contacted my Senators and Congressman. One Senator notified the Office of the Comptroller, and my Congressman had me sign a waiver of privacy so that his office could look into the matter with B of A and the Federal Housing Authority. I call B of A twice a week to check on the status.

  • lucy

    lori,
    do they havea record of the checks? I am still with TBW too and I sent both August and Sept (delivery confirmation thank god) and they still dont havent noted them to my account. as soon as I get notice i have a new lender I am going to cancel the checks…they told me today they have no idea when I will get a new lender…

  • Elsie

    How can you folks still be with TBW since they have filed bankruptcy and are completely shut down?

    Cenlar is still trying to figure out our taxes and ins. TBW has it $150 a month more than it should be and saying our ins. is higher than it is. I have contacted my Ins. to verify the annual amount. Anyone else dealing with this?

  • Anne

    Why didn’t anyone notify us about this? I found out after the 4th of September of a new bank holding my mortgage. Now my August payment is floating somewhere in a TBW office, not cashed and not returned.

  • CEG

    Wow, I hate to hear that so many people have had problems. I had a conventional loan with TBW. The loan as well as my escrow account transferred very smoothly to CENLAR. As of now they are sending me monthly bills plus I can view all of my loan info via their website. Just my .02, but I wouldn’t send TBW another dime if you are wondering what to do. If TBW is not keeping conventional loans like mine, then they are no longer in the business.

  • Willis

    Anne, I’m with you. If the Feds needed to raid TBW offices and shut them down, they should have had an immediate plan to inform the customers. That all began to filter out over a period of several days. I did not learn of the problems until after I sent a check to TBW on August 17th.

    I’m like you – I sent the Sept payment in early (Aug 17th) and still don’t know what happened to the check. TBW told me it would be transferred to CENLAR, but so far, the check has not cleared my bank and the CENLAR account does not show it has been received. I suspect the check (and many, many others) are now tied up in the TBW bankruptcy proceedings. In the meantime, I’m paying interest on the principal that would have been reduced had my payment been handled properly. I am as you can imagine, really p****d about all this.

  • Charlieg

    OK. I also got in touch with TBW and they cashed my August payment and credited my loan account.According to TBW my loan is now with Wells Fargo.

  • Elsie

    So Willis, why haven’t you stopped payment on the check and issued a new one to Cenlar? That’s what I did with my Aug. payment that never cleared. I stopped payment on it and paid Cenlar on-line. My account is caught up and they have my escrow $$, they just have my insurance amount wrong, which is making my payment higher than it should be.

  • Willis

    The reason I didn’t stop payment is because CENLAR, in their FAQ, asked people not to do that. I figure that if this is still not resolved by the end of the month, I will anyway. Perhaps I should have already done it, but somehow I believe this will be resolved soon.

  • Shelly

    I was on vacation until Sept. 8th, had no idea until I got home and looked at my bank statement to learn my Aug. payment to TBW was not made. I had an auto-payment through Western Union pay-map (telephone #:800-209-9700) who TBW works with to make auto payments. They advised me my money $1900. was being held in a custodial account with TBW and it was frozen by the FDIC. The guy said they were unable to access the account to make payments. I had received a letter from CENLAR saying they were now my mortgage company and it had a new loan number. I arranged for my bank to send a payment to them then requested the Western Union pay-map company cancel my arrangement with them to make my payments. I then called my home owners insurance company and they are still trying to call CENLAR to get needed information to arrange for insurance payments. I don’t know about my tax payments. I did however fax my recent tax statement to CENLAR. Now I’m just waiting to see who or what falls out first. This is a waiting game. The Western Union pay-map company says when the FDIC unfreezes the TBW accounts with our money in it we will get a notice asking what we want done with the money in these custodial accounts. I don’t think I believe that, I think he was just kissing my ass with an answer that will satisfy me.

  • Elsie

    Yeah, I saw where they asked people not to do that as well, but I ready somewhere that everyone’s mrtg. checks that they sent in Aug. were sitting locked up somewhere and TBW won’t let anyone have them. That’s why I went ahead and stopped payment on it and just paid them on-line for Aug.

    The whole thing is a giant mess, isn’t it? Good grief!!

  • beachlife

    I got the letter that I am with Cenlar but can’t get into the website. Probably getting hit with a lot of requests and their servers can’t handle the load. Will try later.
    I have always used automatic drafting for my Taylor Bean mortgage and Cenlar did take out my September payment so it appears I am up to date.
    I did get online and checked my Taylor Bean account today. I couldn’t pull up statements but I went to the payment history to find info.
    I found that when they transferred my Mortgage Balance to Cenlar they deducted my escrow from my Mortgage balance which dropped my mortgage balance by $3600. but means my Cenlar escrow will probably be 0.
    I guess I will be making a really large escrow payment in order to get my taxes paid by Cenlar in December.
    So if you see a $0. escrow balance on Cenlar go to the Taylor Bean site and check the payment history. You might find the same thing that I did. The escrow appears to have been applied like an extra payment of principal to your mortgage balance.
    It does reduce your mortgage balance which is good but for some people it might mean an increase in their monthly escrow payment in order to catch up on their escrow with Cenlar.

  • beachlife

    UPDATE TO MY PREVIOUS EMAIL ABOUT THE ESCROW BALANCE
    I just got to my Cenlar account on online and everything is correct. Even though Taylor Bean showed the escrow was deducted from the Mortgage balance when I went to the Cenlar site they had the correct Escrow balance.
    My mortgage balance and escrow are correct and they have all of the Insurance companies and Tax information listed correctly for my account.
    I guess I am lucky. I do everything online so it was pretty simple to check everything that way.
    I’m just glad I still have access to Taylor Bean’s website or it might have not been so easy to verify since I don’t receive paper statements.

  • marshan

    Has anyone recieved an answer on the August payments that were suppose to be auto dedcuted but were not as of today. I cant seem to get a real answer from anyone. My loan was transferred to BOA and they say that I am current and basicly dont worry about it. I wanted to know if anyone has any ideas, also I am in the middle of a refinance on my home so if they dont get the money before then, then tough luck.

  • Elsie

    Well like I said in a previous post, all my information is on my account with CENLAR, but….. my monthly escrow payment is wrong. They have my annual ins. premium amount wrong and that is jacking my payment up. I have called several times and they said it will be the end of Sept. before they have all the escrow accounts from TBW figured out. What a mess and I would hate to be an employee of CENLARS right now, trying to deal with all of that.

  • Willis

    Beachlife: How do you get into your TBW on-line account? I haven’t been able to do that, for anything, since August when my account was restricted – I was trying to make the Sept payment on-line. I’ve used my old log-in information and even re-registered with no success. Dumb me, I mailed my Sept payment (with $200 additional escrow funds) on Aug 17th before I knew there was a problem. Now, I cannot find the money but presume it’s locked up with the TBW bankruptcy.

    Found out today that CENLAR did not get my property tax payment in, even though I immediately sent them my tax statement and my CENLAR account shows my escrow account balance as of Aug 1st.

    A person in the local tax office told me that TBW has not released funds they received and that FDIC is pressing them to release the money. The person told me there is a hearing on Sept 26th before the bankruptcy judge to get the money freed up. I cannot vouch for the accuracy of this information so am just passing on what I have “heard.”

  • Sherry

    This is in response to Angela comment. Wow!imagine President Obama is the reason that you and your husband did not get a loan for your home. It had nothing to do with the fact that TB&W were not follwing governament regulations and guidelines. I too have a not one but two loans with TB&W and it has truely been a nightmare but it is not the President fault. In closing I would like to say that the American people have spoken and spoken well regarding the leadership of our country.

  • Jerry

    Hey everyone!!!! Check for Sept just cleared!!!!! My Sept mortgage payment check that I wrote on Aug 24 to TBW cleared yesterday 9/21 and was endorsed by CENLAR – so have patience – looks like things are happening!!!!!

  • Willis

    Jerry, thanks very much for your good news – I learned today that my property tax which was due Sept 20th was paid by CENLAR from my escrow fund which had been transferred to them. I hope now to see my check that I mailed to TBW on Aug 17th has cleared. I’m encouraged by your good news, and thanks again for sharing.

  • lucy

    Hi All,
    talked to TBW today, they havent cashed my August or Sept check and informed me that since I am still with them they have no where to cash the checks but that homewoners who have been transfered to anotehr lender its an easier transtion because they can simply endorse the check over to a new lender and they can cash it. So my question to everyone, is anyone in the same baot as me??? Still stuck with TBW and does nayone have any idea when we will be transferred away from this mess??????

  • Anne

    My August payment still has not been cashed by TBW; I had to put a stop payment on it. BOA who now holds my account sent me the paperwork after September 1st, I mailed my payment the week of the 4th, but on Saturday I received a NOTICE OF INTENT TO FORECLOSE from BOA because they still haven’t received the August payment. They’re giving me until the end of October, but yet, in the interim, if either BOA or TBW attempts to cash my August payment that has been floating in never-never land of TBW, then I’ll get hit with other fees.

    This is absolutely ridiculous! I thought I was in better shape with TBW than I was with the previous thieves I had – Option One, who then transferred to AHSI – all affiliated with Wells Fargo … THAT was a horror story!

    Hoping we all survive this mess that was of no fault of ours! ….

  • CathyB

    Willis- I got the same info about the funds being tied up in the bankruptcy court. I spoke with an attorney named Judy Newberry at the Georgia Department of Banking and Finance (1-888-986-1633. She told me that the escrow funds are still frozen, and the FDIC folks are trying to get them released so they can fund our escrow accounts with our new lenders. (Mine is Cenlar.) She couldn’t give me any time frame as to when they might be released, but is “confident that it will be sooner rather than later”. Some folks who have posted here say that their new lender has received their escrow funds, but mine hasn’t transferred. My homeowners insurance wasn’t paid and my policy lapsed… now I am having to pay it out of pocket (thankfully on a monthly basis.. Yay State Farm!) But I’m worried about my property taxes, which will be due in December. I don’t want to pay penalties, and certainly don’t want a lein on my property, but there’s no way I’ll be able to pay it, if the money isn’t released by then. Such a sucky situation and we are essentially at the mercy of some bankruptcy judge somewhere who is taking his time to decide who gets to disburse the funds… FDIC or TBW. Seems like a no-brainer to me… if the feds shut TBW down, why in the world would the court not let the FDIC do what they are supposed to do… guarantee (and retrieve) our money!!!!

  • Hailey bell

    Hey although bank of america did get 185000 of the loans you should call them to see where the payments should be sent. there are 2 payments centers on in ca and one in tx . be careful with scammers only call the number they provided on the welcome package which is not actully the correct number . that dept will give the right number and transfer and the reps will tell you the rest. also you will not incur any late fees or credit reporting in the first 60 days.

  • Willis

    Cathy – this matches what the lady in the Newton County, GA tax office related to me. But, Jerry in the post above tells us that his check has cleared his bank and that CENLAR now has the money. I mailed mine to TBW on Aug 17th, so feel confident that mine will show up in a day or two – TBW had told me they would transfer the money to CENLAR, but this was before they filed for bankruptcy. Regardless, I’m still hopeful that this will work itself out – my insurance got paid, the taxes got paid, the account with CENLAR is accurate, except for the still-to-appear check I sent TBW in August for the Sept payment.

  • Mark

    Good afternoon!!! More good news for everyone….our first installment of property taxes was paid by Cenlar yesterday. As well, Cenlar has adjusted our payments so that we are paying less in to escrow. We were paying way to much with TBW. Hopefully everyone else starts having the luck we are having.

  • Elsie

    AGAIN…………..How can anyone still have a loan with TBW when they have filed bankruptcy?

    Mark, that is good news. I think we were all paying way to much $$ to TBW for our escrow account. I got my tax info. from the county, ins. info. from my agent and re-itemized what CENLAR had on my account that TBW had sent over to them. Then that is the amount I sent them. They accepted it and are re-figuring my escrow amount. I expect it will be correct by the Oct. payment due date.

  • lucy

    elsie, they havent transferred all their loans yet. a chapter 11 is a reorganization, meaning they intend to keep running their business.
    consider yourself lucky that at least you have a new lender. those of us still stuck with them have no idea when we will get a new lender and what the heck they are doing with out payments or our escrow accounts.

  • beachlife

    Willis sorry on the delay. Here is how I got my payment history and escrow balance from Taylor Bean.

    Go http://www.taylorbean.com and you will get the page that says NOTICE TO HOME MORGAGE CUSTOMERS
    Page to the bottom and click where it says
    Click here to continue to the Taylor, Bean & Whitaker website

    From there I just use my Login to view your mortgage information where you fill in your email address and password and also enter the characters in the code field they provide

    I received the screen My Mortgage which shows N/A but click the box SEE MORE
    You then receive the security key screen and click PROCEED

    You receive a message that says ‘Unforuntately at this time ….blah.blah.blah

    On this same page at the top there are tabs click on Payment History and
    you will see all of the payments you made.

    On the left side will be a #1 – nnn which they call Transaction Number.
    Click on 1 and you will get detail information which for me had my closing balance and then also showed me my escrow which was under Tax and Insurance.

    They don’t make it easy but the information is there.

  • Danielle

    I just did everything that beachlife said and it works! I also received copies of my 2008 and 2009 1098 forms….just in case I ever need them…Thank you!

  • Willis

    Thanks Beachlife – I was able to get into my account by re-re-registering, but there is no information for my account – the loan has been transferred to CENLAR. My CENLAR info is correct – but apparently TBW is still holding the check I mailed to them Aug 17th for the Sept payment.

  • Elsie

    Lucy, I thought the feds completely shut down TBW? I do consider myself lucky to be out from under those sharks!!!

  • Lucy

    I dont think they shut them down completey. Its such a mess, yesterday online there was an article the utility company was going to turn off their lights! What a debacle. I cant believe that honest people who pay their bills on tome are being scr-wed, while I am sure their Chairman Lee Farkas is still living the high life- IT IS CRIMINAL!!!!!!!!!!!

  • Tony

    Any suggestions for me or anyone in the same boat? Paid my August payment to TB&W via check. The check cleared on August 10. They transfered my account information to CENLAR, but it was only correct up through July 31. The August payment is not on any record, but they took my money. Informed CENLAR of this, but my accounts are still showing that I’m one month behind. Thoughts?

  • Willis

    This is for Tony, above. I’m in the same boat with a check and to those of you who’ve previously read my posts on this, I apologize. I mailed the payment for Sept on August 17th to the TBW address in Orlando then two days later was able to talk to one of their people (after a 30 minute hold) and was told the check would be forwarded to CENLAR, my new loan servicer. That is when I learned that TBW had gone out of business.

    The check has not cleared my bank and CENLAR has asked customers to not put a stop payment on it, so I haven’t. I keep thinking it will show up at CENLAR as I was told it would, but so far, I’m not holding my breath. At least it hasn’t been cashed but neither has it posted to my CENLAR account.

  • Tony

    Thanks Willis. The difference is TB&W cashed my check. So I’m out the money and it hasn’t forwarded to Cenlar (everything else has). I read the above messages and didn’t see anything like this. To be safe, I’ll ask a lawyer what I should do.

  • James

    Hello all,

    I am in the same boat as all of you………i am wanting to give a little help, that i have recently learned about. I too, recieved letters from roundpoint, cenlar, colonial and TBW. I called cenlar after finding this site and they say they have my loan. (background—–i refied on 7/23/09 from high rate to lower rate with stimulus package, thru tbw due to old loan from tbw). Friday i recieved a notice from tbw telling me i am 2 months behind w/ tbw. I got a month reprieve due to refi, but they are telling me owe them for it. TBW told me they were going to report me to credit companies and when i asked about all of the news about them she told me it is all a mistake. Long story short i called freddie mac and HUD and both of them tell me that tbw is closed and cenlar has my loan. However, cenlar has old loan info and no new loan info. tbw will not give cenlar new loan info. freddie mac told me to call cenlar back send them copies of my closing paperwork. My advice call freddie or fannie or HUD to find out who your servicer is. I hate all of this happening and i hope they all pay like hell!!!! Good luck!!!

  • Willis

    I talked yesterday with a man at the Georgia Department of Banking and Finance http://dbf.georgia.gov/02/dbf/home/0,2477,43414745,00.html
    There is some information on their site about TBW, but it’s mostly a re-hash of what we already mostly know. See the right hand column for “consumer alert” information.

    If I understood his gobbledy-gook correctly, FDIC took over Colonial Bank in Alabama which is apparently the bank that TBW used for their accounts. The man told me that it will “take some time” for all this to be sorted out. That won’t stop mortage interest and late fees being imposed if this drags out beyond the 60 days which it seems to me it will.

    So Tony, it may be that your funds are in possession of the FDIC just like my un-cashed check may be.

    It is clear to me that this entire mess has been handled terribly by the banking authorities. In the meantime, the people caught up in this are at the mercy of our screwed up regulatory, judicial, and financial system (just my humble opinion).

  • Willis

    Here is a link http://www.ocala.com/article/20090901/ARTICLES/909011003
    that has information about the bankruptcy proceedings in Jacksonville. I think I finally learned why my check has not cleared my bank or credited to my account.

  • Willis

    I spoke this morning with a clerk in the Jacksonville bankruptcy court about the TBW bankruptcy. She told me that the FDIC and TBW have until the end of October to sort through the frozen funds and get them disbursed as to where they should go. She did not have information about my specific information of course, but it is highly likely that my “missing” check is in the mix. At least this seems to confirm what others have been reporting and so it looks like there is a glimmer of light at the end of the tunnel.

    All this said, I would be surprised if it all gets sorted out by the end of October – the lawyers are in charge and the longer it drags out, the more money they make.

  • lucy

    trust me as a lawyer who has dealt with some large bankruptcies, the debtor’s lawyers always get paid and insanely large amounts!!!

  • Elsie

    This is exactly why I stopped payment on my Aug. mrtg. payment that I mailed to TBW. That check is no good anymore. I can’t afford for my money to be sitting around in some frozen state, while these selfish yahoos haggle over who gets to dispurse it. I have paid my Aug. payment to Cenlar and I am now done with TBW. Now I just need Cenlar to get my escrow monthly payment straight and they are working on that.

  • Willis

    I have not stopped payment on my check. I want TBW to pay me. Their failure has cost me mortgage interest, and i intend to file a claim against them for at least the interest I have had to pay since September 1 through the date my account with CENLAR is actally credited with the payment.

    TBW should pay. Of course I am documenting all of this along the way.

    And Lucy, the lawyer above, I trust your statement but I do not trust lawyers in general.

  • Anne

    I had stopped payment on my August check to TBW because BOA had filed an Intent to Foreclose since they never received the payment. I had to write a check directly to them for the August payment.

    This has been nothing but a huge headache!

  • Terry

    Willis. Mortgage interest is not compounded daily so you are not paying any more interest because that check has not yet cleared. Your September payment pays your August interest. Your October payment pays your September interest. Same amount of interest for the months payment regardless of when it is paid. Late charges are a different story but I would be really surprised if the lenders that wind up with these loans don’t waive the late charges caused by this mess.

  • Insurance person

    Tony,
    TBW cashed my August payment as well, and it has still not been credited to my loan that is now with B of A. Yesterday B of A told me they expect to recieve the funds on October 6th. I have faxed B of A a front and back copy of my check that was cashed by TBW the day before they went down. The office of my congressman is working on this with FHA and B of A as well.

  • Insurance person

    … I forgot to add that my payment was cashed and placed into an account with Colonial Bank.

  • Tony

    Thanks insurance person. So I’m not alone. I also sent fax of cashed check that likewise indicates a deposit to Colonial Bank. Cenlar has been reassuring, but I’m nervous about the 60 day RESPA period coming to an end and the possibility of collector calls. Also want to refinance and don’t want this to screw with my credit. Haven’t talked to congress rep. yet or Freddie Mac yet. Appreciate your comment.

  • Willis

    Terry, thanks for your comment and I am the first to acknowledge that I don’t know how all this works, but according to my TBW statements, I pay a little more principal each month and a little less interest per month as I make my monthly payment. Since the amount of the principal was not applied against the mortgage for September by TBW, doesn’t that also mean my interest did not decline? It seems to me that TBW should have to pay me for that “un-reduced” interest from September 1st until the date the mortgage is actually reduced by the credit to my mortgage. Maybe it’s not worth fooling with, but I think TBW should somehow have to be held accountable for their misdeeds. And even if they have just held my check for now 1 1/2 months, it seems they should be paying me interest for that money that has not been applied anywhere as of today. In essense, haven’t I just made TBW a loan that I didn’t agree to make?

  • Terry

    Willis, it’s true that your interest amount wasn’t reduced but it also didn’t increase. when that payment is finally applied it will do exactly what it’s supposed to. It just doesn’t matter when it happens, the principal and interest distribution is the same. It’s not technically costing you anything within the confines of the loan. And no, you haven’t loaned them anything if they havent cashed the check. I do understand the frustration though. If it were my loan, I would have long ago stopped payment on the check and waited for this to play out. And yes, TBW should be held accountable, but there are many, many big folks in line for a piece of them. I wish all of you good luck. I feel very fortunate I don’t have to deal with it all on a personal level like you do.

    What a mess these greedy people leave behind.

  • Monica

    I made our mortgage payment to TB&W through their website on Aug 5 right before they were shut down and received a confirmation. As of today money still has not been withdrawn from the bank account for the August payment. BofA is now servicing our loan but said they show the loan is current, not to worry about the missing payment and if I wanted to I could make another payment to them. That doesn’t make since to me, someone will want our money. I can’t risk making a 2nd payment to BofA and hope TB&W doesn’t take the money too, causing even more of a headache. I’ve also called HUD and FDIC but no one can give me answers. With the 60 day grace period on late fees running out, any suggestions on what to do? I was able to log onto TB&W site, access my payment history and it shows that the ACH was made.

  • Willis

    Terry, I am sure you are correct, but it really chaps me that (1) I sent a check, in advance, for a mortgage payment; (2) I was led to believe, by TBW and CENLAR, that the transfer of that check/money would happen quickly so that it could go for the intended September payment; (3) the 60 day no penalty/no adverse reporting will soon be up; (4) by Sept 21 I decided to send another check (this one to CENLAR) for the payment due Sept 1st; (5) and now, October is here and another payment is due for Oct 1st, and I sent that one in today; and (5) since I did not stop payment on the check, that is still a pending withdrawal against my checking account that I have to wonder when it will occur.

    My first mistake was in sending the check early in the first place. Had I waited until closer to Sept 1st, I would have known that the loan had been transferred and could have easily started payments to CENLAR; my second mistake (in retrospect and even though CENLAR asked to not put stop payments on checks) was in not stopping payment on the check. I feel that now, since it’s gotten to the point where I’ve basically made 3 mortgage payments when it should have been 2, that I might as well ride it out.

    Technically, I’m sure you’re correct about the “loan” – but because the check is still outstanding and has not been in my possession, it seems somebody is using it for something – in this case, TBW is arguing that they should be the people who actually disburse the funds, and not FDIC – to me, this is a use of my funds even though they technically do not have the money – only a paper check – they do not know whether I have, or have not, stopped payment.

    I apologize for this lengthy rant, and in a way, this ordeal has been very interesting and informative. When the “hanging chads” are all settled, I think my funds will get applied and I’ll again be able to sleep at night but it sure hasn’t been fun.

  • Elsie

    Willis, I don’t blame you either. I just don’t see anyone coming out ahead with a claim against TB & W, since they have filed bankruptcy. I hope folks do though. They have caused a lot of folks a whole lot of stress and heartache, fear, worry, concern. All of that is unacceptable.

  • Willis

    Thank you very much Elsie for your remark. The posts here have really about stopped, so that must mean that the process is working its way thru for most people. Not I. I learned yesterday from my tax office that they have not received the payment which was due Sept 20th from CENLAR. This is the case even though CENLAR shows the payment made and the reduction of funds in my escrow account. I tried faxing the statement (again) to CENLAR but the fax number in their FAQ did not work. I finally talked with a rude, smart-a** representative in India who also gave me an incorrect fax number; then, had to get another fax number and send the tax statement to a new number and ATTN: Alex, whoever that is. There will be a penalty for the late payment and I’ll be darned if I will pay it: CENLAR says they will. Seems that CENLAR is turned out to be no better than TBW when it comes to servicing loans. I mailed CENLAR the tax statement on Aug 25 so they had plenty of time to make the payment.

    One more thing, I have writte the judge in Jacksonville who is presiding over the TBW bankruptcy. I don’t know if it will do any good, but I’m sure he’s only heard from lawyers, not ordinary customers. Here’s the letter in case anyone else would like to write him:

    October 6, 2009
    Honorable Jerry A. Funk
    Bryan Simpson U.S. Courthouse
    300 North Hogan St.
    Jacksonville, Florida 32202

    Dear Judge Funk:
    I am writing to inform you of how it is to have been caught in the bankruptcy of the Taylor, Bean & Whitaker Mortgage Corporation (TBW). I understand that you are the presiding judge, and I ask your indulgence as I describe my experience to you. I am an ordinary person, not a lawyer or other professional with a lot of knowledge about bankruptcy and court proceedings.
    In mid-May I received a letter from my property insurance company telling me they had not received a premium payment from my mortgage company, Taylor, Bean & Whitaker even though I had promptly informed TBW of my insurance company when TBW acquired the mortgage on my house in 2008, shortly after I moved into my current residence. Two days later, I received a notice from TBW that they had not received the premium bill from my insurance company. I promptly faxed them another copy of the bill but I was faced with contradictory information from both companies. Fortunately, the bill was paid before the due date, but this was the first inkling of trouble about the service provided by TBW.
    I have customarily paid my monthly mortgage payment in the middle of the month before the due date which has been the first of each month. In August, when I attempted to log into my TBW account to make the payment due September 1, I was unable to access my account. I first thought that there were some technical problems that would be quickly corrected. I sent email messages to TBW and received no replies. Since the TBW mortgage payment coupon says to allow 7-14 days for delivery via mail, I decided to go ahead and mail a check on August 17th for the monthly payment to TBW’s address in Orlando, Florida. I included an additional $200 for the escrow account since insurance premiums have increased and I also expected an increase in property taxes.
    Two days later, still unable to access my TBW online account, after hours of calling, I was finally able to speak to a TBW “customer service” agent – she advised me that TBW had gone out of business and that I would have a new loan servicing company. She could not tell me at that moment who that would be. I asked her about the check I had just mailed, and was told that it would be forwarded to my new loan servicer.
    On August 24th I received a “welcoming” letter from CENLAR, based in New Jersey. They had already assigned a new loan number and advised that I could access my account online by going through the registration process with them. In accordance with the “welcoming” letter, I promptly advised my insurance company, in writing, of the change; I also, in writing, advised the Utah office of CENLAR of the property tax payment due September 20th (Newton County, Georgia).
    I kept waiting for the check that I had mailed to TBW on August 17th to clear my bank and was told by CENLAR that when it was received, my account would be credited.
    Sir, to date, the check is still not accounted for. It has been very difficult to find out what is going on. CENLAR advised customers to not place “stop payments” on checks, so I chose to not stop payment on the check. So, I have this check for over $2,400 still out in space somewhere while someone decides what to do with it. I have begun to make payments now to CENLAR and while their records show that the property tax was paid effective September 21, my county tax office still shows the tax unpaid.
    I hope you grasp the turmoil that this event has caused me and thousands of others. Had the process of a new servicer given customers the usual advance time, things would have gone well. But to subject thousands of customers to the ordeal of the TBW bankruptcy has been outrageous. And then when I read that they want the authority to dispense the checks which, I presume, they are holding (including mine) it is beyond me how anyone could have any confidence in that company to do it correctly and expeditiously. My case is rather simple: I just want my money to be applied to the mortgage as it was supposed to have been by September 1st and for the transition to CENLAR to be relatively simple.
    I apologize for taking your time with this letter, but I can imagine that you have heard only from the lawyers who are handling this case. There are human beings out here, striving to do the right thing and make their payments on time, while the process seems to drag on and on and on. Please, can you help me find out what happened to my check? Who has it? Will it be cashed and spent for something other than my mortgage? Will it be returned to me? (That is what I desire.) Will this affect my credit rating?
    Respectfully,

    Willis R. Forrester
    237 Walnut Ln
    Covington, GA 30014
    770-786-0804

  • Elsie

    Great letter Willis. This is really unacceptable, what TB & W has put everyone through.

    I myself am still fighting our montly escrow payment amount. They said it would be figured out by the end of Sept. and it is still too high. I need to call them again, but it takes so long to get through, I need to call when I have time to sit and be on hold for a while.

    I sincerely hope everyone gets their issues with whole mess straightened out soon. They penalize the heck out of us if we don’t pay our payments on time, but then we do everything right and we still get dumped on!

  • James

    Willis,

    I assure you this has not all but ended for a lot of ppl. I am still up in the air about who has my loan. Cenlar says they have it and colonial says they have it and tbw say they have it??!!! I refi’d through the “making home affordable plan” on 7/23. They went belly up on 8/5 and now i still do not know who has my loan. Freddie mac and cenlar are both investigating to see has my new loan. I am approaching 30 days late and have no clue where to mail a payment. TBW says they are still open and want my money??? with all of the stuff posted all over the web about them i truly am lost on what to do. Should i pay tbw? should i pay cenlar? sit and wait to hear from freddie mac? I am starting to get a little scared about what is going to happen. If anyone on here has any info or advice plz post on here and let me know. Thx

  • Willis

    James, I know my situation pales in comparison to what others have experienced. I would NOT mail a roll of toilet paper to TBW, much less a check. Did you receive a welcoming letter from CENLAR? If so, I would make the payment to them. That is what I did when the August payment I had mailed to TBW failed to show up and CENLAR shows on my account the payment was received and credited to my account. Unfortunately, they did not get my property tax payment made even though they show it deducted from my escrow account.

    If you have not received a welcoming letter then I would just wait. To protect yourself, document everything you do and you might even set up a separate escrow account of your own just to show that you were acting in good faith to make your mortgage payment on a regular basis. But frankly I don’t know what you should do – these were just thoughts running through my head. CENLAR *says* they will pay any penalty for late payment of property taxes, but I don’t have any confidence in any of them now.

  • Amanda & Frank

    well our beautiful home has been vacant now since the illegal auction sale through Taylor Bean & Whitaker’s worthless lawyers…funny though I just got served unlawful detainer papers last night at my new home from a police officer. Seems these crooks still have time to try and fuck us over further. What the hell is wrong with this company?
    Anyone reading this want to represent me and counter their worthless suite? Thousands of dollars I’d like to get back from this mess for them violating/defaulting in our FHA contract.
    (573)-883-0885 Amanda or Frank

  • James

    Hello Willis,
    Thank you for your reply. I received welcome letters from round point,cenlar,colonial and TBW. I never received a goodbye letter from TBW though but, they closed abruptly so maybe no one did. I did just get off the phone with roundpoint and they say tbw has my loan. As i am typing this i am on the phone with cenlar and they are telling me to not pay, and they will let me know by 11/10/09. they have my old loan info and not my new loan info….several minutes later……just got off phone with cenlar, the rep is going to “escalate” my info and they will be in touch in 24-36 hours. so i guess i sit and wait…..again. I want heads to roll for all of this.

  • Cyndi & Eric

    Hello Everyone,

    I have read through most of the replies, and I’ve not come across any mention on accounts that were on auto pay. We have gotten letters that we would be notified when those payments would be deducted.. anyone else in the same situation or know of what is going on with it?

  • Terry

    This is so unfortunate. I work for a company that purchased loans from TBW right before it all happened. We too are waiting for payments they collected on our behalf as well as escrow funds that were in borrowers accounts.

    Willis, I think it’s great you wrote the judge and that you are encouraging others to do so. A flurry of that kind of mail might just make something happen.

  • Willis

    Thanks Terry. Cenlar, my new loan servicer, did not get my first payment made on my property tax even though they show it deducted from my escrow account. I suspect that even though the loan was transferred to Cenlar, that TBW may actually still have the funds and they are frozen due to the bankruptcy proceeding. Supposedly, Cenlar will pay the penalty, which is building every day.

    I’m sure my letter to the judge will make no difference, but the legal eagles need to know that there are human beings having to deal with the consequences of the misdeeds of TBW. The lawyers are the ones who appear to be running the process, so what chance do we mere mortals have? Not much, I’m afraid.

  • Scott

    I made my august payment online August 7th, 2009. The payment has yet to clear my account – today is October 8th. Has anyone else had this problem?

  • Bob

    Responding to Scott: Made August payment online on Aug 5th – it has not cleared my bank yet either. However, CENLAR now has my loan and I have paid them both Sept and Oct payments by check. Both checks have cleared and my principal balance shows the correct amount including the August payment – they did get notice of the payment, just not the funds. Apparently the whole TBW mess is still hanging up with FDIC. We’re just glad we didn’t have impounds – those folks are really suffering! If your loan is with CENLAR, you can check your loan balance online.

  • Marshan

    Repsonding to Scott, I was on automatic withdrawl as well and it has not come out of bank. My loan was transferred to BOA and I asked them about it and they said to just pay September, because that was all that was due. As of today I have not been double billed or recieved any late charges. I recently paid the October payment as normal, as of now I am not going to worry about it, I still do have the money but I am now in the middle of a refinance with BOA and I am not going to worry about it and I guess I will just keep the money and that is TBW loss.

  • Elsie

    Scott, I stopped payment on my Aug. check to T B & W and paid that payment on line to Cenlar. Have since made all payments to Cenlar.

  • Scott

    Thanks everyone. I made the September payment to Cenlar, and then refinanced with a local bank. I know I was given credit for the August payment for the payoff, but it remains in my account. I made the payment through the TBW website, so there is no way to stop the payment, I guess I will just have to let it sit in there until they take it. Now, if I could just find a way to get my wife to not spend it… ;)

  • Jeremy

    I am seeking advice on how to handle my current problem with this TBW fiasco. I refinanced my original loan through TBW on 7/23 with TBW. Funds were provided to TBW on 7/27 for the refi. We all know what happened next. BOOOM!!! Now after the TBW shutdown my old loan was transfered to BOA. My new loan was transfered to Round Point. BOA has been harrassing me for my late payments. I have spoken with BOA CSR’S several times regarding this issue. I have provided them with a verbal breakdown of the situation. I have provided then with paper documentation of my refi settlement statement which clearly shows that the loan they are servicing was paid off. Yet today(10/12) via certified mail I recieved a notice of foreclosure because I am 3 months past due. I cannot pay them as I know the loan they have is not my real loan. After putting 2 plus 2 together, it seems obvious that TBW is witholding funds($200,000) from BOA just they are witholding thousands of other peoples monthly payments. Meanwhile Round Point has my new information and that is who it seems I should be paying.
    I am not a lawyer, in fact I am only 1.5 years into my first home. This has been a terrible experience. I feel like I need to hire a lawyer if BOA continues with the foreclosure process. I cannot believe what I am typing!!!
    If anyone has any advice for me I would appreciate some help regarding this issue. Not BOA or TBW(or the government for that matter) seem to be sensitive of the situation at hand.

  • Lucy

    jeremy,
    can you talk to the attorney that did your refi? they should have been given your discharge on your old mortgage and can provide you with verification of the pay-off to the old lender-then all you have to do is provide this to BOA and tell them they are not even your current lender and they have no stake in your home. if TBW withheld the payment and that discharge is filed, there is nothing BOA can do but stand in line withthe rest of the creditors and wait for pay out from TBW.

  • Willis

    Jeremy, all I can offer is my sympathy. My situation is nothing compared to yours. My county property taxes have not been paid and nothing I have done with Cenlar has changed that: they show money in my escrow account and a reduction for a tax payment that was not made. I’m sure that TBW made a paper transfer but did not transfer the money – similar to your situation but not as complex. I have found it impossible to get current information from Cenlar – I tried to send them a fax this morning again about the tax situation and none of the 3 fax numbers was working; I have given up on talking with a CSR because I get some rude call-center person in India. Cenlar will only respond to emails by sending out their FAQs (which contains and incorrect fax number).

    I keep telling myself that one day this will all end, but now I’m not so sure.

    I wish you the best.

  • Jeremy, I am in the same exact situation. Believe me i am fighting this samething. I have hired a lawyer and met with him yesterday. did you use smarter title to close? Is there anyway we could actually talk on the phone or something i may be able to help you. Email me on here via the. my old loan with tbw was xferred to cenlar but never paid off……….my new loan i think is with tbw but i am told by the FBI, Freddie mac and cenlar that tbw is no longer in service and to NOT pay them. JB

  • Willis

    James – I’m in wonder that you actually got someone in the FBI, Freddie Mac, and Cenlar that you could actually talk to. I tried this morning to send a fax to Cenlar (asking again why my property tax has not been paid) and none of the three fax numbers they have listed in their FAQ worked.

    Did you lawyer have any idea as to the direction this is all going? Are people simply robbed as in the Bernie Madoff style?

  • Willis

    James – I’m in wonder that you actually got someone in the FBI, Freddie Mac, and Cenlar that you could actually talk to. I tried this morning to send a fax to Cenlar (asking again why my property tax has not been paid) and none of the three fax numbers they have listed in their FAQ worked.

    Did you lawyer have any idea as to the direction this is all going? Are people simply robbed as in the Bernie Madoff style?

  • Willis

    I apologize for the duplicate post – I hit the wrong key I guess.

  • Just to let every know I called TBW yesterday & they told me that my loan was transferred to AMERICAN HOME MORTGAGE, and in 2 weeks they will send me a welcome package (AHM)will also pay my insurance & taxes next month. TBW said that they are handing over the escrow. I then google AHM & found out that they filed for bankruptcy last year & was involved in fruad. I called TBW & told them about it, they said that they did not know, in return I told them that they was sending me from bad to worst. God help us.

  • Scott

    Willis,
    My loan was moved to Cenlar as well. On the Escrow page of their website, it appeared that they had sent my Property Taxes to my County tax authority…but the tax was never received. So, in order to save the penalties, I paid my taxes myself. I then faxed my receipt, and request for refund of my escrow to 609-718-4622 (Cenlar Research Department). They sent the refund in about 10 days.

    Even if you don’t want to pay the tax yourself, you can try that fax number.

    Scott

  • Jeremy

    James I will be out of town for a few days. My email is badbeat78@aol.com. If you can send me yours and/or leave a phone number I would like to speak with you next week when I am back in town. Thank you.

  • Willis

    Scott – thanks very much for that information. My tax office said they received a check yesterday from Cenlar for the first installment – this is very encouraging but the installment was due Sept 20th. The county may waive the penalty due to the TBW circumstances but Cenlar had told me if there was a penalty they would reimburse me for it.

    I am also going to request that I just pay the taxes and insurance myself and avoid this kind of hassle in the future. In fact, I may just go ahead and pay the December installment now and be done with it, and ask Cenlar to do with me what they did with you – send the refund.

    Thanks again – the tax payment must mean that TBW has moved some money.

  • Willis,

    I called the national and State FBI office and got transferred a couple of times but i reached the Washington office, that is who is handling this on a national level. I left a message and a gentleman called me back and stated that he was assisting with the investigation. He took all of my info,asked a lot of questions and stated that he would pass it on to the lead investigator. He also stated they may or may not call me back in ref to investigation. I filed a complaint with my state “Banking and Finance dept”, to help me find out what is going on, too.
    As far as what my attorney has been able to find out i just met with him (1st time)earlier this week, he is still trying to figure out where to start and where to go, because i have done a lot of investigating on my end and gave him a lot of information. I mainly need him to protect me from foreclosure and any legal battle that might ensue.

    James

  • Jeremy

    So this afternoon after trying for several days to reach TBW via phone I hit the lotto and actually got to talk to a human. I explained to the CSR my situation and she informed me that many others are in the same boat. No kidding, you don’t say!!! Anyway she told me that all TBW funds are frozen and they are optomistic that soon the freeze will be lifted. This is the only thing preventing our new creditors from recieving TBW funds. I explained that BOA has been harassing me and has threatened to move to forclose my property. She said that she would put in for a work order to be sent to BOA explaining the situation. She assured me that agreement has been made between BOA and TBW that this kind of official notice will prevent any action on BOA behalf toward me. In regards to my loan yhat I refinanced, it is still in TBW posession and should be transfered soon to another company.
    So basically to all who have any payments that have seemingly been lost and as a result are being harassed by your new carrier, you must get ahold of TBW directly and request they send a formal notice to whomever it is you are dealing with. This is a pain and wait times may extend well over half an hour, but it seems to be worth it. Funds are frozen. Nobody has been robbed( GOD I HOPE THIS IS TRUE!!)!!
    Several loans that were financed through TBW right before the shutdown are still in their possesion and may be a while before they are transfered.

  • lucy

    jeremy,
    did they give you an indication of when those loans would be transferred? I am still with TBW and last week they told me by the end of the month, but it seems you get a different story depending on who you actually talk to. wondering if they are really transferring to a new lender or if we are getting lost in the shuffle…the girl on the phone said a neww company BBT is taking over a lot of the remaining loans…

  • Willis

    Lucy: I spoke with a staff member in the bankruptcy court in Jacksonville, FL a couple of weeks ago where the TBW case is being handled (adjudicated?). I was told that the judge had basically put the job back to the FDIC/TBW lawyers to figure out how to handle the mess, and they are do it by the “end of the month” (assuming October). TBW (or someone) still has a check of mine that I hope will be freed up when the judge makes a decision as to which should disburse/transfer the funds: FDIC or TBW. I don’t see how a judge could give the job to TBW since all the crap they have caused but who knows. I am hopeful that by the end of October things will become decided and this info is similar to what you were told by TBW.

  • lucy

    thanks willis. I still cant believe the national news hasnt picked up this story, its incompetence in the highest form. well I guess all I can do is hope my escrow account isnt just a number on a piece of paper and that the funds really do exisits somewhere out there.

  • Charlieg

    Hey Guys:

    I got a different situation. My Mortgage was not transferred to anyone. Appears TBW is still servicing mortgages for some people. TBW told me my mortgage is with Wells Fargo. All my checkes have been cashed and applied to my account. Also the stamped on the back of my check is Regions Bank.
    Any comments

  • Wayne

    Just talked with Bank of America. We had a mortgage with TB&W for 3 years and then refinanced with another bank in June 2009 and paid off TBW–not knowing of their troubles. TB&W sent us a pay off for escrow, dated 8-3-09. But it bounced. We checked with Bank of America and they were hopeful that BOA would make it good. They asked us to FAX data to them–including copy of bounced check–which we did early in September. This week they told me they did not have authority to pay until 90 days had elapsed–which is November 7. They told me to call back after that date. We’ll see if they’ll stand behind the check.

  • Willis

    Charlieg: Did your receive a welcoming letter from Wells Fargo or anyone else? You can access your TBW online account apparently. Everything I’ve read indicates that TBW has no authority to service any loans, but I suppose anything is possible with this mess. I would want to verify anyway I could that TBW is, in fact, still servicing the loan. Shudder to think that some person is cashing your checks and depositing the funds in a personal account.

  • Lucy

    charlie g.
    I also am still with TBW. Wells Fargo was my original investor and TBW was the servicer. From everything I have heard wells fargo are the remaining loans with TBW, one TBW rep told me wells was not pulling back their loans, then another one this week told me they are and I am about to be transfered to some lender I have never heard of…american something or other-probably more misinformation though. so long story short-if Wells was the original backer on the investment (such as in my case) you havent been transferred yet

  • B of A took over the loans and it is their legal responsability to make all payments listed on your original contract. From the day after I recieved the welcome letter B of A have been sending me delinquent letters. I called them and told them I would see them in court on their dime and every peice of paper has been copied and sent to my congress woman. They assured me this was just a formality computer generated and would stop. My insurance was about to be canceled but with one call from my broker a check was next dayed to my provider. I took no prisoners and told them to please start the foreclosing proceedure that getting my home free and clear would be a great thing when they presented their case to a judge. They took the loans now it is their job to work the mess out not the consumer. Take a stand and don’t send any money not due to them.

  • Did Bank of America buy these loans or did the feds just give them to them? If so no debt is owed to B of A and who is holding the original deeds? If they are only sirvicing the loans they cannot legally foreclose on people. Not enough info coming out on this. I see more on John and Kate than I have on 180,000,000 home loans sirviced by T,B&W

  • Charlieg

    Willis and Lucy
    I have accessed my info on the TBW wesite and it shows they are still servicing MY loan. Also TBW is cashing my checks through Regions Bank. One more footnote.I live in Ga and had some issiues with the recent flooding.My insurance co issued a check for the damages made out to myself and TBW.Per TBW instructions they told me to send it UNSIGNED to their loss dept.which I did. They are corresponding with me and I should be getting it back shortly with their endorsement on it.
    I want to say I am sorry to hear of all the problems people are haveing I fell so fortunate that these same things have not happened to us (YET….)

  • Willis

    Charlieg – well, at least you found out – the “not knowing” has been one of the most frustrating issues with me through this entire process. I noted on the TBW website that they have changed the home page a bit to say “TBW IS NO LONGER SERVICING MOST LOANS” – I am not happy at all with Cenlar which is the new “servicer” of my loan. They failed to make my initial property tax payment on time (almost a month late) yet maintain that they paid it on Sept 21 – NOT TRUE. The tax office did not receive the payment until October 13th. And now this morning, I cannot access my Cenlar account. I have tried to send faxes to several fax numbers about this issue but only once, did one fax number work. Customer service by phone is a waste of time – you get transferred to CSR’s out of the country who are rude and condescending. I still have a check unaccounted for (the Sept payment to TBW that I mailed on Aug 17th) and Cenlar asked that stop payments should not be made, so I have made 3 payments for 2 months – September and October. Not good.
    I have asked Cenlar for a waiver of the payment into an escrow account and for a refund of the current escrow balance. I no longer have any confidence in Cenlar to handle things correctly or honestly – I know that the payment due Dec 20th will not be late because I will make it myself.
    Thanks everyone for “listening” to my rants.

  • Charlieg

    Willis:
    I have learned one thing from this nightmare. I will always pay my own taxes and insurance.

  • Lucy

    I am hoping when I offically get my new lender I can cancel escrow, I did try to go down that road with TBW and they tried to charge me some ridiclous fee even though I chose to escorw, it was not a condition to get my loan. my town tax assessor told me these companies make a killing handling escorws which is why they make it a nightmare once you have an escrow account, to stop escrowing.

  • Willis

    I was also not required to make payments to an escrow account, but chose to do so. I did not realize there would be a fee to discontinue but I guess I’ll find out from Cenlar, should they choose to reply to my letter.

    Charlieg, like you, I will in the future pay my own taxes and insurance. For that matter, I do not expect to move again and will not have another mortgage. My “revenge” is going to be in paying off the one I now have as soon as all this mess is settled.

  • Charlieg

    Willis:
    Excellent way to get revenge.Good Luck.

  • Lucy that new company is — America Home Mortgage, they are going to take over my loan from november.

  • lucy

    thanks radica. I went on consumer affairs, they have a pretty bad rating, but I am trying to stay optimist that the transfer is seemless and escrow gets workd out.

  • lucy

    radica you may want to check your account balance, I just went on and noticed the transfer. looks like they subtracted what was in escrow from my principle amount making it look like my escrow has no money in it…

  • lucy

    UPDATE 2
    just talked to TBW, looks like the escrow was supposedly transferred BUT they said American Home Mortgage will be taking over going forward on my account starting in November and once they process the October payment at TBW they will actually keep it…luckily I decided at the last minute not to send octobers payment. so why on earth would I ever send it now???????? They honestly expect me to send them a full payment including escrow once the account has already transferred. how thoroughly is a company in bankruptcy actually going to pursue a missing payment!?

  • Gary

    I didn’t know alot of this was happening until I got a phone call from BoA telling me I owe them $2600.00 I asked them who they were and they told me we are your new home lender. I didn’t receive any welcome package. BoA has been calling me weekly about loan payments. I have sent them copies of TB&W posted checks. I have never liked BoA and I sure don’t like them now!!!!

  • Willis

    Lucy – my escrow amount with TBW was transferred to Cenlar, but I still have a check outstanding that I sent to TBW before I knew about their problems. TBW “told” me they would forward the money to Cenlar, but that has not happened and the check has not cleared my bank account. To add insult to injury, Cenlar was almost a month late making the first installment of my property taxes even though I provided them the tax statement almost a month before the first installment was due – fortunately, the county tax authorities have decided to waive the penalties since this all happened due to the TBW bankruptcy, over which we mere customers have no control.

    It will be interesting to see if TBW demands that you send the payment for October to them, instead of Home America.

  • lucy

    I just feel like once its been transferred to a new lender, we have no obligation to TBW
    Willis, did they transfer the right amount of principle to cenlar, if so-cancel the check.
    I’ll keep you posted as to whether they demand october’s payment from me as well as whether this new company refunds me the tax payment I made out of pocket, as per TBW claim that they would. I am not holding my breath!

  • Willis

    Gary — your frustration and anger are certainly understood, but this is all the fault of TBW and their mismanagement and possibly fraudulent activities. I have found it virtually impossible to get any correct and complete information from either TBW or Cenlar, my new loan servicer. I would demand that BOA send me a welcoming letter and that they account for any funds that were supposed to have been transferred from TBW to them.

    At least I received a welcoming letter and new account number, and the funds transferred from TBW to Cenlar seem to be correct. However, I’m still missing a check that I sent to TBW. If this is not resolved by Nov 1st, I, like others, will stop payment on the check I sent to TBW on Aug 17th for the September payment.

    Just my opinion.

  • Cassie

    I am in the same situation. TBW has kept 1 payment that has not been proceesed by my bank. Unfortunatly, I pay my bills online thru my bank. The funds are sent electronically. This payment has been removed from my bank account but being held by the Fed.. Upon countless hours on the phone with BOA and the FDIC I was basically told too bad, it could be years before this money is released. BOA is saying that my payments are 1 month late.(They shouldn’t be) and will be accessing late fees after Oct. 27th.This is the end of our “grace period” to have the TBW funds transferred without late fees or reflecting on our credit. BOA does have a copy of my timely payment to TBW but doesn’t care. Also, another complaint about BOA is that I recieved a loan statement today for Oct. 1st payment. The date on the loan statement was Oct. 14th. What the heck? Not to mention I already paid Octobers payment on September 20th. With all the problems BOA is having at this time I think we are headed in the same direction as TBW.

  • Anne

    Cassie, I’m in the same situation as you and everyone else. TBW has my August payment, and I have made my timely payments to BOA since hearing from them after the 4th of September about them holding my loan. In September they sent me a letter of INTENT TO FORECLOSE, on October 9th I received my statement for my October 1st payment. Yesterday I received another INTENT TO FORECLOSE and indicating that I am two months behind, yet their records show that I made my October payment!

    For everyone who has been transferred to AHMSI (American Home Mortgage Services) – GET OUT if you can! I had them prior to TBW

  • Anne

    (sorry – hit the send key to early!)

    AHMSI completely screwed everything up and were posting payments late. I am going to see what I can do to get out of BOA and only pay principal and interest – I will gladly make the taxes and insurance payments myself if it will clear up the fiasco TBW, BOA and the Feds have caused.

  • lucy

    oh no, this all sounds terrible. I guess my only saving grace is I never sent my october payment to TBW, if AHMSI indicates that payment is still owed I will pay them but TBW is not getting another dime from me!!!! Why is no one looking out for us? It sounds to me like most people who are commenting are people like me, who always pay their mortgage on time, now because of this fiasco we are faced with late fees, bad credit and duplicat payments. the worst part is now that they are in bakrutpcy any potential action against TBW is going to be an uphill battle.

  • heather

    has anyone who has been transferred actually seen an Assignment of Mortgage? If they dont file them then it looks like TBW stills holds the mortgage

  • Willis

    Heather, I have not seen or read anything that shows where my mortgage is actually held, so you may be onto something here. Cenlar seems to be acting solely as a “servicing” agent and it would be the ultimate irony if some of us are “re-claimed” by TBW. It is beyond comprehension that could actually happen, but right now it’s anybody’s guess.

    It is hard to believe a bankruptcy judge would allo that to happen but the courts sometimes act in mysterious ways.

  • Amy from Hobart

    I had TBW and we paid aug and sept we stopped payment but they havent gotten the aug payment and I am refiancing to get away from BOA and they are just making my life a nightmare saying that the payoff amount has the payment we are late on which is aug which we paid so now i am not sure we can even close on this

  • Willis

    Good news folks. My new account at CENLAR shows that the money I sent to TBW August 17th has been transferred and applied for the payment due November 1st (my 70th birthday, yea!). A nice birthday surprise. The $200 additional amount I had included for the escrow account was applied as additional principal, which is fine with me. Since CENLAR earlier asked that customers not stop payments on checks, I had chosen to not do so. The check will now clear my bank account and I won’t be dealing with CENLAR over a November payment. I have asked CENLAR for a waiver of including payments to the escrow fund.

    I don’t know if my continual emails and letters to TBW and the bankruptcy court had anything to do with this, but at least this now seems to be resolved. Maybe they got tired of a cranky ‘ol guy.

    It is good to be able to share some good news and I sincerely hope the difficulties that others have experienced are soon gone.

  • lucy

    Hi Willis, thats great news. Keep your fingers crossed for the rest of us :)

  • Emily

    I have been transfered to BOA and they suck!!!As of 10/09 payment we were suppose to be able to drop off the PMI insurance and my bounced escrow check from TB&W still has not beed applied and now BOA is telling me not only will my payment not go down but that I have to have approx $50.00 extra a month on the escrow. How can they do this or can they? I am NOT looking forward to calling them but it dosen’t look like I have much choice. Does anyone have any sugesstions? Any input would be greatly appreciated!!

  • Mark

    Emily,

    Based on the research I did before I requested Cenlar close out my escrow account (no longer wanted one after the TBW fiasco) I found out that for conforming loans, escrow for future taxes and insurance is not required. If the loan is more than 80% of the property value/purchase price, PMI will be required and escrows must be added. As well, for FHA and VA backed loans, escrows are required.

    As to the escrow account, the RESPA statute has allowed lenders to maintain a cushion equal to one-sixth of the total amount of items paid out of the account, or approximately two months of escrow payments. If state law or mortgage documents allow for a lesser amount, the lesser amount prevails. If your escrow account is currently low and estimated to be less than the payments that BOA will make for taxes and insurance, then they can raise it to cover those additional cost.

  • lucy

    http://www.11alive.com/news/local/story.aspx?storyid=136817&catid=3

    For anyone who is waiting on a refund for a bounced check you may want to check out this article. Sounds like filing a Proof of Claim is the only way to go in this instance.

  • Andrew

    TBW sold the debt to BOA and we began making our payment to BOA. On the 23 of September, nearly 2 months after the transfer, TBA tried to debit my accoutn for over a grand! Of course the money was not there and if it was I would never get it back. Fraud pure and simple.

    When I return to the states I will begin the process of making BOA prove that I owe them at all.

    I will notice them requesting these things;
    Proof that my self and BOA entered into a contract.
    Proof that they have a claim of right
    Proof that they incurred a loss
    Proof that there was full disclosure.

    Of course they will not be able to provide any of this.
    Finally I hope to serve them with a permanent and irrevocable estopple by acquiesence. Which I will then enter with the court recorder.

    Of course prior to this I will file my UCC1, establishing my claim of right and master lien over my “legal fiction”, establishing my flesh and blood self “Andrew Reed”as the trustee over the corporate fiction “ANDREW REED”.

  • Elsie

    CHECK THIS OUT!!!!!!!! I have posted several times that TB & W had raised our mortgage payment, saying we weren’t paying enough escrow. I got a letter in July saying in Sept. it would go up $150 a month. We thought this was a scam. So I started doing research on it. About that time our loan is sold to Cenlar. I sent Sept. and Oct. payments for the old amount, and called them several times and sent letters. They finally called me yesterday and said they have researched the amount that our Taxes and Homeowners should be and our payment is NOT going up $150, in fact it went down $9.00. So yeah, TB & W was definitely scamming us. I am really glad they went under and a new mrtg. company has our loan. I think this would have been a bear to try and straighten out w/ TB & W. I am so relieved! Finally. It only took two months!!!

  • Willis

    In my case, things have worked out, as far as I know. The missing check was finally debited to my new account with CENLAR and that’s what I was most concerned about. I had mailed the check on Aug 17th for the payment due Sept 1st to the TBW Orlando address – it finally made it to CENLAR on Oct 20th, and the check was endorsed by CENLAR, even though it was made out to TBW.

    CENLAR was almost a month late in making the first installment of my property tax. I am a Newton County, GA resident and because so many people had problems due to the TBW bankruptcy, the Tax Commissioner is not going to require payment of a penalty, even though CENLAR told me they would pay it if charged.

    I have asked CENLAR for a waiver of paying monthly into an escrow account and for a refund of the balance they hold. My loan is conventional so I see no reason why they should not grant the waiver. I really don’t trust CENLAR, after the late tax payment, anymore than I would TBW.

  • heather

    I think if you have a conventional loan and it is not for more than 80% of the purchase price that you paid for your home, you cannot be required to pay escrow. So hopefully Willis, they allow you to waive it. I am hopeful too that my new lender allwos me to waive as well. After this whole debacle I prefer to make those escrow payments on my own. Who knows this could be the first of many bankruptcies we see with these shady lenders…

  • Willis

    Heather, thank you for that information. I was not sure what the rule is, but my loan balance is less than 80% of the purchase price, so they should allow the waiver.

    Thank you again for that bit of information.

  • A question – did any one stop their payment with TBW for Aug that did not come out from their automatic withdrawal.

  • BofA has my loan and we just got a new escrow estimate which stated we would be paying $100 more per month starting in Dec. I called and they stated it was TB&W paper work that indicated the new amount. I told them I got a refund from TB&W and their was no reason to raise it because of an increase in property taxes stated by TB&W. I gave them my tax amount and over the phone my monthly payment went down by $90 and we got it in writing a few days later. Maybe this mess is starting to smooth out. My Aug payment is still locked up by the and has not been applied.Anyone hear anything about the feds releasing the funds? As of OCT 31st the dead line is up and it will be considered late even though we paid and were told to do nothing. Any answers? Thanks.

  • Elsie

    Monica, I did not have automatic withdrawl for my payments, but I did stop payment on my Aug. check to TB & W and paid it on-line to Cenlar.

    Willis, I do believe the only reason Cenlar took so long to pay your tax payment is because this has been such a huge mess, made by TB & W. I think they are extremely swamped and overwhelmed with the huge mess they aquired, but it is finally starting to straighten up.

    Dave, you were being scammed by TB & W just like we were. We thought it was a scam when we first got the letter from TB & W back in July saying we did not pay enough Escrow. Thank God Cenlar bought our loan and it is finally straightened out.

  • Adam H

    I was a prospective TBW customer in the process of refinancing with TBW. I had paid for an appraisal and other costs in connection with getting the Refinance completed, and was continually told by TBW to wait and wait and “hold on” as TBW pushed back the closing date repeatedly for 3 months until the day before the scheduled closing TBW was closed. After the fact I learned that TBW was under a Cease and Desist order during the time they pushed back the closing – which in my opinion is clearly bad faith because TBW knew that under their regulatory order that they never were able to lend the monies, yet they represented they could and withheld this critical information and caused me to be financially damaged by the same. I believe I have legitimate damage claims in excess of $2,700 due to the losses I incurred from their misrepresentations and negligence to disclose information. My question is what can I do with my claims given the small size does not warrant at attorney expenses – Thanks, any suggestions appreciated. Adam

  • lucy

    hi adam, I am not sure what the $2700 number represents but if its potential damages, you may be out of luck. during a bankrupty there is an automatic stay proteting the debtor( TBW) from being sued. If the $2700 represents money you paid TBW in reliance you may be able to file a proof of claim with the court, but my guess is the only fee atually paid prior to closing, was your appraisal.

    I know it doesnt help to hear this but you should probably consider yourself lucky that you didnt wind up with them!

  • Georgina

    I was blindsided by the Taylor Bean Whitaker/Bank of America disaster. I was blissfully paying my FHA mortgage to TBW for four years. On August 31 I received a notice from BOA that they now owned my mortgage and I had to pay them $760.77 beofe September 1. Throughout the month of September I telephoned BOA numerous times and paid BOA three monthly payments totaling $2,282.31. I had paid my August and September to TBW via ACH transfers and provided copies of my bank statement as documentation for my payments. BOA did not care. They required me to pay BOA for August and September. I felt I had no choice but to make those payments since they were threatening me with, among other things, foreclosure. Fortunately I was able to double pay two months payments. On October 31 I received a new billing statement stating they had raised my escrow amount. My monthly payments jumped $200. Is there no recourse for this predatory practice. Is there no consumer protection?

  • Dan

    I have a situation similar to Adam H., however, the loan closed but BoA believes I owe on the old loan and TBW believes I them on the new loan (should I even conscider paying an institution in Bank Ruptcy they didn’t make good on taxes or insurance). It’s been almost three months and still they can’t seem to reach a consensus. BoA is asking that I fax a payoff slip from the title company and TBW is more than happy to accept payment for the refianaced that closed on July 23rd.

  • Victor

    I manage to refinance before they were raided. Unfortunately that means my escrow refund is frozen also.
    I have been frequenting another site and posted what I have been able to do to navigate through this mess. So if you are in the same boat as me hopefully this can help

    http://beingfrugal.net/2009/10/05/taylor-bean-whitaker-escrow-refund/

  • Georgina — Bof A tried the same thing on us. We told them the payments were made and we would go to court on their dime and in the end we would get our house free and clear because of harrasment,We told the to go ahead and foreclose. They got real nice after that but we got the smae notice about the increase in escrow payments,I called them and they said T,B&W records showed an increase in property taxes. I told them they were mistaken and the taxes went down not up and we just got a check for excess escrow. Again they got real nice and she took my tax info over the phone and noe our monthly payment is going down $90 per month in DEC. Don’t give them any money they are not due you may lose it forever. I am still trying to find out if the FDIC released the funds from Colonial that were for millions of Aug payments. Anyone hear anything?

  • Jeremy

    Well it’s November 4th. I thought all TBW mortages were supposed to be transfered by the 1st. This is not the case with me as my old loan is with BOA and my refi is still with TBW. Also does anyone know what is going on with the frozen funds. Is FDIC or TBW gonna handle all that frozen money?

  • Gregory

    Has any one else had TBW take their sweet time processing payments and then hitting you with false late charges? I had this problem with them. Now BOA takes over and the first communication I get from them is notice to foreclose because they say I owe them over $7,000. I may have been late but all my payments have been made. What’s up with BOA?

  • Well I guess B of A got the money the FDIC had frozen I have not recieved a letter of intent to foreclose in over a week. We were getting one or two a day since the raid. I am hoping no news is good news. Either way I will not spend 30 bucks to cancel a check when all of this has nothing to do with me. My bills are paid on time and any harrasment will be sent directly to my congress woman as I have done with every letter I have recieved. Hope this is over for all of you. For awhile it was a real pain and very stressful.

  • Georgina

    How do you know the funds have been released? Have you seen a news release or received something in the mail?

  • Georgina No I have not recieved any formal notice the funds have been released. As I posted I have not recieved the harrasing letters from Bank of America telling me I am behind in payments. As I said no news may be good news. I was getting at least one letter a day sometimes two. Are you still getting any letters?

  • 11/09/09. We had auto drafts from checking to TBW and BOA has not received our Aug and Sept payments as of yet to the best of my knowledge. We received another harrassing phone call (from India) from BOA saying we were due and then after I told the caller we paid Oct. and Nov, the rep. questioned my paying November’s payment and then failed to apologize after he did find the record and we are still wondering what in the world is going on. We also received bill stating our payment would be raised due to Escrow…but then again got a notice from Equity accelerator stating they had a refund for us? I am so confused and do not know what to do. I guess our Aug and Sept payments are frozen? I will foreclose and live on the street before I pay them two additional payments, that were already drafted from my checking. Any ideas for me?

  • Amy from Hobart

    Rett

    you need to fax BOA statements showing you paided them we are in the same boat as you and we are trying to refiance and we cant since they are saying we didnt pay Aug payment and we faxed them showing we did so now its just waiting and seeing if it gets posted I know this is crazy and I want out of BOA they are telling us in Dec our payments will go up due to escows which we have enough to pay for everything they just want more money

  • Amy from Hobart

    does anyone know of a phone number we can call and report this that BOA is scammers trying to get more money and all ?

  • Amy,
    Thanks for your reply…but that is the problem I did fax the bank statements showing the drafts from our account. It obviously did not work….because we still get notices (as of last week) and the phone calls (as of Saturday). All of this on top of the fact that home values have dropped and we are paying more for our homes than what they are worth. Does anyone know if Short Sales go against your credit rating? Maybe we should just do that and get out of this mess.

  • heather

    Rett,
    I am pretty sure it goes on your credit. Also I have been told you actually get 1099’d at the end of the year on the difference between what was owed on your mortgage and what the short sale goes for, I am not sure if this is true or not-but if it is thats a big amount of income.If you have a Fannie Mae or Freddie Mac I think you can qualify for the making home affordable program, a much better option than a short sale. Dont let them take your home over this. File a complaint with Respa showing you made those payments!!!!!

  • Georgina

    Regarding complaining about BOA predatory practices, I filed a complaint with the Better Business Bureau. I am thinking that if the BBB gets enough complaints about BOA someone in a higher position may take action. At the least, BOA will have to oficially respond to everyone if it is to keep its standing with the BBB. Someone identifying herself as a “Customer Relations Advocate” called. Nothing was really resolved.

  • Fabian

    Sorry about you guys funds being frozen but I must say that I am happy that TBW was shutdown. I lost my job in Janurary and was unable to keep up with my mortgage payment. I had never been behind or late up until this year. I called them for help and they told me that they would not do any type of modification or anything to help me. When my laon was transferred to BOA they immediately started working on my modification and dropped my rate to 5.5%. Thanks BOA!!! Now release everybody elses money!!! Good luck guys.

  • Well the letters started again today. My wife called and let them have it. They tried saying we owed 2 months and late charges. They told her the letters would stop and my wife said ya we heard that before. Basicly she told them to do their job and stop the harrasment. You people with the escrow issues we had them to. BofA said their records from T,B&W showed we owed more in taxes. I told them thats funny TBW sent me $500 for over payment. I told them my taxes and my payment will go down $90 per month in Dec. My wife told BofA that some people will just send in the 2 payments what are they going to do about that just keep it. It sounds like they have everyone 2 months behind. Call them and threaten harrasment charges they don’t seem to like that.This is their mess ,they wanted all these loans we didn’t ask for them to take over.

  • Georgina

    I just sent a second complaint to the Better Business Bureau. This one concerning the increased escrow amount. I think that if everyone began to complain to the BBB two things would happen. One is that the statistics regarding the complaints lodged about BOA would increase and two, BOA would have to respond officially to each of us to satisfy the BBB.

  • Willis

    Georgina, you bring to mind a good question: What agency, or agencies, are best to lodge a complaint with? I filed a complaint with the Federal Trade Commission in August over the TBW fiasco, and all I received was an email saying it had been received. Nothing since.

    While my TBW issues have been resolved, CENLAR, my new servicer, is no better, in my opinion. The county property tax payment was late and an email that I sent them about this was deleted without even being read; on only one occasion was I able to get a fax number they provided to work; I sent them a written request in mid-September about a waiver of making escrow payments to them (my loan balance and history meet the criteria) and I have yet to hear from them; I have not received any payment coupon or letter for the upcoming December 1 payment; and there are other issues with them as well regarding customer service.

    To whom do I complain? Nothing seems to do any good. I think they are not at all concerned about the BBB, particularly from my backward state of Georgia.

  • Georgina

    When you begin the complaint process with the BBB you enter the address of the company. I used their California address. The complaint is filed with the California BBB. They are required to respond.

    I haven’t found any governmental entity that claims responsibility or oversight. I tried HUD and the FDIC Consumer Protection. Both said it wasn’t their area.

  • Mark

    Willis

    Please find a few links that may help you out. The first link has to do with the RESPA (Real Estate Settlement Procedures Act) letter that you can send to Cenlar stating what issues you have. My understanding from other post is that this letter seems to work since the mortgage servicing company is required by law to respond to your complaint. Second link is to the Georgia Department of Banking and Finance. May be able to point you in another direction so that you can get your issues resolved. Last link is a PDF of the contact info for the higher ups at Cenlar. From what I have read, this route has worked very well for other people. A mass email to these guys might be beneficial to getting your problem resolved.

    http://www.hud.gov/offices/hsg/ramh/res/rightsmtgesrvcr.cfm
    http://dbf.georgia.gov
    http://www.njleague.com/DirectoryFiles/Members/Cenlar.pdf

  • Insurance Person

    My August payment that was cashed by TBW into a Colonial Bank account has still not been applied to my loan. I recieved a call on 10/08 from the office of the CEO (Thanks to my congressman)and they promised me they would have everything straightened out and even sent me in writing that all would be resolved by 10/29. Bull! I now have a late charge on my account and the person who is handling the correction of my payment in the office of the CEO will not call me back.

    I just got off the phone with my congressman’s office and they are having me write a follow up letter for them to act upon.

    There has to be something more we can do here. I am flabbergasted at the lack of professionalism from B of A.

  • Willis

    Mark – thank you for the references. I wrote CENLAR a “qualified written request” on August 27 and they responding by telling me when my next payment was due; I spoke with a staff person at the Georgia Dept of Banking & Finance in Atlanta and all he could do was provide links with information that was esssentially a re-hash of all I had already learned about the TBW situation. No assistance in dealing with the situation was offered. I will write a letter to one of the “higher ups” at CENLAR and provide them copies of the pertinent documents, including a copy of my email to them about the late tax payment which was deleted without being read. I will also send a copy of the receipt from my county tax office that shows the payment was received nearly a month late and not the date they are showing on my escrow disbursement for the payment. And still no answer from them on the letter I wrote on October 16 asking for a waiver of the payments into an escrow account. I am NOT impressed with their customer service.

    Thanks though, for the references.

  • Amy from Hobart

    Yea I am trying to refiance my loan to M and I bank to get rid of BOA and I had to go ahead and pay the payment that they still havent posted to my account from Aug payment just so I can refiance and still have to pay up the butt in closing cost and they are suppost to repay me back for that overpayment which I dont see happening anytime soon since they told me this would all be corrected before Nov 1st which was a Lie ! I sent a complaint to BBB which I still havent heard from them at all about anything . This is such a nightmare and BOA are dumb butts when you call them they tell you one thing then you call back and get someone else and they tell you something totally different . I dont know what to do about getting that aug payment they wont give me a phone number to call to get this straightened out I live in Indiana if anyone knows how to get the money we have owed to us please let me know cause Im out of opiouns but at least we will be out of BOA hands by next week !!!

  • Elsie

    I have had no problems with Cenlar. They straightened out our escrow account mess and lowered our payement that TB & W tried to raise! However, we just got notice two days ago that our loan with Cenlar has been sold. I feared it would be BOA taking it over, but not the case. It’s another comapany. I called Cenlar and said I didn’t want my loan sold, we finally got this mess straightened out. They said they had no control over it????? Argh!!!!!!!!!!!!!

  • Tony

    Got quiet all of a sudden. So I still haven’t been credited for my August payment that TB&W cashed nor have I got that month’s impound payment back. Assuming it’s not resolved by Dec. 31, I’m wondering if my income tax credit is going to be scewed next.

  • cassie

    I was just thinking the same thing Tony. I think most people have been “Fixed” already. I am in the same boat as you. The fed has 1 house payment of mine held still. BOA is now charging me late fees and reporting me to the credit entities. (Maybe I should just pay it?) I had good credit before this, never missed a payment, never late on anything. Nope, don’t even have credit card payments. Thanks to the Fed my credit is going down the drain. Ahhhhh, FDIC my butt!!!!!!!! We just can’t win.

  • lucy

    anyone been transferred to AHMSI like me? They just informed me they arent makign my Decemeber tax payment because I am a former TBW’er and all those accounts are frozen as they are in a legal battle with TBW now apparently. Of course htis company gives you a different story every time you talk to them so who knows if thats even true…

  • Amy from Hobart

    I did a streamline refi and we had TBW and got serviced to BOA and they still havent credited us the aug payment and we still havent gotten our escrow money when we refinaced yet and since the loan with BOA is paid off with the loan company I cant even get into BOA account anymore to see what is going on with them . I am so mad about this as my husbands credit is going down hill cause of that one payment they never posted and never gotten from TBW ! When is this nightmare ever going to end and when are we going to get the refunds we are suppost to get and someone needs to fix everyones credit Oh and they charged me a late fee with my payoff as well BOA is crappy and they scammers !!!!!

  • Michelle

    OMG! I am such an idiot…here I thought I was alone in all of this mess. I was not notified that TBW was having issues. Sent in Aug. payment with no knowledge of fraud..received mail from BOA..thought it was credit card advertisements because we would NEVER do business with BOA due to shady banking practices(have family member who worked in banking industry)….guess who has our loan? I cannot seem to make these BOA people understand that this is NOT my mess. My husband’s credit is going to &*!! and he is deployed at this time. So to add insult to injury this is a VA loan and I don’t have a clue how to clean this up. BOA is no help. Any suggestions would be of great help..the only thing I have left at my disposal is going to JAG.

  • James

    I am one of the 2000 loans “left” with TBW. Lucky me!!!!! I am waiting for TBW to pay my Property taxes due 11/20…………i was told by Rep on phone that the property tax thing is being held up in court and that TBW will pay any late fees. I will say this………….customer service is vastly improved since all of this crap went down. Anyway, they still have some legal stuff to go through so i am not completely comfortable yet. Happy holidays to all.

  • Willis

    James, good luck with it all – at least the TBW customer service has improved. I was transferred to Cenlar, and their customer service is terrible. They were late making my property tax payment and one of my email messages to them about it was deleted without even being read. I tried fax numbers to send additional copies of the tax statement even though I had sent it to them immediately after the loan was transferred. On only one instance was I able to get one of the three or four fax numbers to work. I wrote a letter to them Oct 16th requesting a waiver of sending tax and escrow payments to them – I have received no reply and it’s been almost two months.

    They did respond to one of my emails, 6 weeks after I sent the message about accessing my account. I wrote the CEO a letter Nov 13th about their unacceptable customer service and enclosed copies of the various letters, messages, etc. Have I received a reply? No.

    I don’t think they were prepared to handle the additional work that the bankruptcy of TBW brought to them and they should not have taken on the job. Even though my August payment to TBW got (finally) transferred to Cenlar in mid-October, my experience with them has been unacceptable.

  • lucy

    I posted this on another site as well I found out on Friday after a few weeks of confusing information that TBW did not transfer escrow money to AHMSI, therefore the money is not in the accounts, I called TBW and they told me to call someone at AHMSI and that the money is frozen. Once again I am paying taxes out of my pocket…I cant believe I paid TBW two more times since the bankruptcy filing, all info indicates we cannot get anything back from the court except pre bankruptcyt filing amounts…I am so sick of this. I was just approved for a refinance with a new lender thank goodness…hopefully my appriasal comes in where I need it. I cant take this much longer

  • Insurance person

    Tony,
    My money has not been credited either. I have spoken with the office of the CEO and when I mentined the tax issue I was told that “We hadn’t even thought of that.” Are you kidding me? I have been promised everything will be straightened out, but I am less than optimistic. I have given them a few weeks, but if it isn’t resloved by Monday they will be hearing from me again. I really don’t want to have to get a lwayer, but it is starting to look like my only option.

  • Amy from Hobart

    I am now with wells fargo but still my aug mortage payment isnt refunded back to me along with my escrows money they owe me still this is a complete nightmare and everytime we call BOA they give us the run around oh you need to fax proof bank statments which i have done and they see it so what else do I have to do to get my money they owe me and other ppl as well !!

  • Cassie G.

    OMG! BOA got my August mortgage payment yesterday!!!! THANK GOD it is over! GOOD LUCK to all you still waiting! Check with your bank maybe you will have good news too!

  • Tony

    I called Cenlar today to check in on three items: 1) if August payment cashed by TBW was anywhere near being credited to my account and then what about tax records for the year, 2) where we were at with my HASP loan interest reduction which I’d applied at TBW for back in April- prior calls were that CENLAR had a task completion date of November 30, and 3) if there was any response to my request to take over my own impounds. The lady on the phone just said “we are working on it” to all of the above. With respect to August payment and taxes- “no transfer from TBW yet, we will send something shortly concerning taxes”. With respect to HASP loan modification and the task due date of 11/30, “task was closed on 12/3, you should receive a response in the mail shortly if you haven’t got it already”, only thing she said was she thought that they must have found the info from TBW since the task was now closed. Concerning the request for handling my own impounds- “we received your request”. Today I come home and find a letter from CENLAR dated 11/30. My loan is now transfered to OCWEN per my request for a modification under the HAMP program (which is different from HASP) and my new servicer will become effective 12/15. I have too much at risk and was making payments on time. I will contact a lawyer on Monday- there’s just too much at risk.

  • Willis

    Cassie, I share your jubilation at the news the August payment showed up. I was in the same situation but my August payment to TBW was cashed in mid-October by Cenlar and credited for my November pament. It did work out, eventually, but with huge anxiety for all of us who were caught up in the TBW bankrupcty.

    Tony, I also requested a waiver of sending money to be placed in an escrow account and a refund of the current balance. According to my on-line accout with Cenlar, that has been approved and I am awaiting the check. The January payment will be for interest and principal only. I mailed this request on October 13th so as usual, Cenlar takes their sweet time in responding. I find this kind of customer service completely unacceptable. All this said, it looks like, this too, is going to work out for me.

  • my mom and dad have terrible prolbems with money and if something like this were to happend to them idk what i would do!!!!!!!!!!!!!!!!

  • Jan Blakeman

    America Home Mortgage Servicing Inc. is a collection agency that previously belonged to America Home Mortgage who bankrupted in 2007. They are making numerous collection calls, always stating that I’m being recorded for collection or just plain hang ups. Check a reverse listing source on all your long distance, 800# and 877#. Our mortgage was paid through October 1, 2009. We started recieving these calls about the first week of November with no written notice from anyone. Our first notice came about 3 days after I refused payment to a stranger. They have consumer complaints too numerous to mention(around 30,000) and 5 states are discussing class action suits. I was told by our attorney general in Illinois that they are a legitimate company but to bring in my 6-inch file of info that has not been verified yet, due to the fact that scams are completely out of control and so is internet information, and so are many of many Americans. Can’t we all just try telling the truth again? We really can’t believe in any of our financial institutions, media, medical, or govermental institutions any more.
    We only owe about 15% of our current market value on our house and I would prefer giving away the house and living in a tent out by Mel Gibson(and not cause he’s famous or cute)than to lose my faith in human decency, honor, and self-respect over a bunch of stuff I was sold on when I was younger and certainly won’t care about in the end.

  • Jan Blakeman

    Just a little additional info.

  • Jan Blakeman

    AHMSI is using federalmortgage-modification.com as a marketing tool to lure borrowers. Pull up the site and read the privacy policy. This is not a government affiliated program.

  • lucy

    Jan,
    I was transferred to them from TBW. They are absolutely horrible. Started calling me for money the minute they received my loan yet refused to refund me my escrow overages due to TBW not making my tax payment and me making it myself. They also made my tax payment for December LATE after giving me some song and dance about processing all my paperwork from the transfer and even telling me that TBW never transferred the funds in my escrow, which I found out was a lie. I said, “you can call me everyday looking for your money? But you cant fiqure out how to pay my taxes on time?” After filing complaitns everywhere under the sun, the best thing I did was file a BBB complaint. AHMSI contacted me right away, resolved my escrow issue and even overnighted me my refund. If you are having troubles with them, try complaining to the BBB. Also invest in a line zapper, I bought one and used it so that their number cant even reach through to my phone anymore. I was sick of the calls from India even though my payments werent even late.

  • James B

    I knew we couldn’t be the only ones dealing with this issue. We refinanced back in the spring and our loan was promptly sold to TBW. I made all my loan payments on line, all but one. I was out of the country until August 5th, came back and tried to make the payment online on the 7th. Was unable to login into the website and not wanting my payment to be late selected the option to make a payment by phone which cleared my account on August 10th.
    Then came the calls and letters from BOA. It has been a total nightmare for the last four months. I have been repeatedly told that even though this is the 21st century they have no way of stopping the letters and the calls from their collection department. Of course their collection department is in India and everyone I talk to there tells me they understand my situation, yea right.
    We have provided a copy of our August statement only to receive a letter asking for a copy of the cancelled check. BOA has had a tough time understanding that there is no cancelled check since it was a phone payment, which by the way TBW charged us an additional $5 to make.
    BOA’s customer service is a joke, no one, even most of the supervisors have any clue how their own system works. They are surprised to hear that collection calls come from India. Maybe the name needs changed to BoAI.
    We finally made our way to payment research but of course cannot reach them directly. In order to speak to them we have to call customer service and request to speak to payment research. Then we have to go through the routine of being told they cannot transfer us because the phone lines are down. Tonight while I was on my cell phone with customer service my wife was on the home phone and got through to payment research. While she was talking to pr I was being told they could not transfer me cause the phone lines had been down since earlier in the day.
    It’s no wonder our taxes had to bail out this inefficient, screwed up organization. Which by the way customer service gets a little touchy when you bring up that point. I have been repeatedly told the problem is not BOA’s that they are doing me a service by trying to help me with my problem.
    In late October we were finally asked to send in a “copy of your bank statement showing the payment coming out of your account.” We received notification that they had received our documentation. We then received notification in early December that the documentation provided was not sufficient to resolve the issue. We were then told the problem was we had blacked out the other information on our bank statement. When we told them that our other deposits and payments were none of their business the response was “whatever.” Needless to say at that point we asked to speak to a supervisor. It turns out that they also need to see our daily average balance to assure them that the payment had not been returned to us for nsf. They also requested we get our bank to provide the electronic documentation to back up our claim of payment. Once again August payment was made via phone, so our bank has kindly written a letter verifying the payment and our account balance at the end of that day.
    However, before being able to pick up that letter we received a phone call on December 18th from Shalal stating that our situation had been resolved, that all interest was being recalculating based on the August payment date, all fees were being waived and the letters and calls would stop and our account cleared up as of December 21st.
    What a joke, the first call came on Sunday, December 27th at 7pm once again from India. The second call came on Monday, December 28th as we were about to walk out the door to take our kids to a movie, which we missed. Over the course of the next hour and a half it comes down to our needing to send them a copy of the complete August statement as well as the letter our bank wrote on our behalf. We have been informed that our 1098 will be wrong and the matter will not be considered to be fully resolved until the funds are transferred from TBW.
    I am as tired and angry over this whole situation as I imagine the rest of you have been. I bust my butt every day in order to provide for my family and pay my bills on time only to be harassed by some joker in India who understands my situation. I am contacting our states Attorney General tomorrow to see about what can be done and I’ll also be contacting the BBB. If necessary I’ll contact an attorney.

  • Willis

    James B. I understand your frustration about BOA customer service, but my frustration has been with Cenlar. Customer service is basically a joke. On one occasion (when Cenlar failed to make a property tax payment on time) I was directed to a call center in India. The guy Shawn, was the rudest person I’ve ever dealt with – would not listen to me – condescending, like it was my fault the tax payment was late and directed me to fax another copy of the tax bill to a fax number in New Jersey, then changed that number because the first number he gave me was incorrect. The payment was eventually made and was almost a month late. My county tax office did not charge a penalty because many other people in my county were caught in the TRB bankruptcy. Nevertheless, it was a major hassle to me just to deal with the so-called “customer service” representatives.

    I wrote a letter to Cenlar complaining about Shawn, and of course never received either an acknowledgement or a reply.

  • Daneen S.

    James B. –

    Thank you for your comment – it was comforting to know we’re not alone in this fiascal. Your experience with this horrid mess is nearly identical to ours, right down to the day we made our August phone payment to TBW! BOA is useless. We are getting the same run-around and dealing with the ridiculous India phone calls (even getting them at work!). BOA told us everything is ok and that they’re aware of the situation. This offers no comfort, since they can not even stop the collection letters or calls! A customer service manager from BOA did tell us, though, that we could stop the calls, letters, etc. if we were to make the “missing / late” August payment. How considerate of them, right?! We did just receive a form letter from BOA, stating that they received our faxed bank statement (we faxed it well over a month ago)and that they would contact us in 20 days. At least I now know what to expect, from your post.
    Please keep your fellow former TBW mortgagees informed on how you make out.

  • Jen

    Thank god I sold my home and closed escrow the end of July !!
    Or I Know I would be in the same mess as so many of you. Thanks to TBA I spent a year trying to clean my credit due to them reporting me late 3 time’s in one year when I never had a late payment except once thanks to a malfunction on their website. If that was not enough of a headache I sell my home and think I’m done with them….Nope…
    I received my tax refund in Aug. deposited and bounced…
    Contacted TBA they said they were aware of the problem and I would receive a check in the mail shortly. weeks went by. Contacted them again the lady I spoke with asked me why I was so upset that I probably didn’t even know this money was coming. WHAT!REALLY!?! No, I was aware and its owed to me. Was she able to help me? Not one bit.
    So I can see many of you have had bigger issues with this very sorry company my heart goes out to you, but i have no new welcome letter my file was not transfered to anyone & I can no longer access my account and have no idea where to turn. Any ideas on who’s door I can knock on to get my money back?

  • Jan Blakeman

    I went out of town for the holidays and have been having some problems with my computer. I have some new info although I am not sure of it’s credibility. I am just realizing how difficult it is to find a worthy source of info on the internet. I am currently waiting for AHMSI to send me documentation on our loan, which I requested in writing by registered mail. I will write more this week and would appreciate any corrections to any misinformation that I have since it is very hard to find what’s true anymore. I do believe that what has happened to our banking industry only part of a much larger problem. The more I research the more complicated it becomes. Anyone know where the decent and informed people are hiding?

  • Lisa McPherson

    I’m not sure if I have found anyone with this situation. On the day that TB&W was “taken over by the Feds.” I was refinancing from TB&W to Freedom Mortgage, and now I wish I would not have gone through with it not that anything would have been better. My TB&W loan was paid off by Freedom, but of course BAC does not have this on record. I have been paying my mortgage to Freedom. The title company has sent numerous faxes to BAC showing that the money was wired and paid to TB&W. I am now receiving notices from BAC that my home is going to be foreclosed on and I need to send something in writing to HUD within 20 days if I want to rent my house! This is crazy. What a nightmare. They will have to carry me out. Should I hire an attorney?

  • Patty

    I’m so frustrated… I refinanced my loan to MetLife on July 27th, 2009 and I still have not seen my escrow money. Does anyone know if they will be paying us interest on the money that they have withheld from us? Or are we just out of luck?

  • Joe

    I had to submit a claim to the bankrupcy court in Florida to start the process of getting my escow back ($2000.00+). Still haven’t heard anything yet, has anyone else???

  • Jen

    Patty and Joe I just e-mailed the FDIC about my escrow money and was told to call this # 1-877-382-4357 I was told they have jurisdiction over this issue. I have not called yet but maybe we can find some help here.

  • Bonnie

    Lisa, Yes I understand. I refinanced from a TB&W to a TB&W. Bank of America has the old escrow and the old loan. They are sending creeps out to look in my windows. TB&W is servicing my new loan and I have talked to Bank of America. I have sent them ALL of the closing papers and the Title Co. has sent them more papers. I did find out online through my County Deeds dept. (Which is Wayne, Co. in Detroit) the TB&W did not file the paperwork to discharge the old loan but did file the paperwork for the new loan. I currently am hiring a big wig lawyer to straighten this mess out.

  • Jan Blakeman

    I believe that everyone needs to file a lien against TBW because if they bankrupt and our claim is not on file with the court, it could be discharged. Doesn’t anyone know a good class action attorney?

  • Jeremy

    Bonnie it seems that we are in the exact same situation. Several people on this thread have experienced problems, but you are the first whom is in the same situation as I. I refinanced and closed days before the shutdown. My old loan is with BOA. My new loan has been in “flux” with TBW since August. When I talk to TBW, they simply tell me that the funds(old loan payoff) are frozen and will be paid to BOA when this bancrupcy mess is resolved. In regards to my new loan they tell me that eventually it will be transfered to a new servicer. I have been waiting for 5 months now. I cannot pay BOA knowing that this is not my actual loan. Yet they seem to not care about the situation. I too sent them all my closing documents. I feel like a hostage here. I just want to (A) have my old loan paid off and(B) be able to pay someone my new mortgage. Seems simple enough huh. This has been a nightmare. I am interested as to what your big wig lawyer has to say regarding this. I would like to speak to you in person maybe sometime in the near future. This fiasco is so wrong! We are the victims and should get something for our troubles. What and how??

  • Bonnie

    Jeremy, Today my Lawyer call BOA and we got transfered to many people and they still insist that they have my OLD mortage. TB&W (Angela) said that they will fax some paperwork to my lawyer. They wouldn’t do that for me. I have talked to Anglia and Robin many times. But TB&W has not processed my Dec. payment. I did fing out that only about 2500 people are STILL being serviced by TB&W. They are only filing Chapt 11 so the lawyer said they are hidding money. But BOA has been sending creeps around to look in my windows to see if the property is vacant so they can change the locks. They have no rights to my property. According to TB&W the loan that I am paying on might have to be redone. I am ready for a class action.

  • James

    Hello all, Just when i thought the TBW fiasco was over i was wrong. They are like an infection that just wont go away. I finally got my mortgage resolved, we are 1 of only 1500 loans that they still have. (yeah!!!) Now i cant get them to pay my taxes that were due at the end December. My escrow has the amount needed to pay. I called TBW and they actually told me “we do not know when and if we will pay your taxes. We (TBW) will pay any late fees and back charges if need be. we just dont know when that will be.” She also told me that they are still in court trying to settle where to send they rest of the loans. I called my tax ppl to let them know what was going on. Of course they dont know anything about it yet because taxes are just now becoming late. Just wanted to give a heads up to anyone else still trapped with TBW. good luck

  • Sunny

    Received 1098 from Bank of America – none of the TBW interest was listed. I go to the TBW website and it states the new serivcing bank will combine information. I have a call in to Bank of America and they have not called back – I can always file info without 1098 but unsure to list this under BofA or TBW – any suggestions?

  • lucy

    I got my annual free credit report and wouldnt you know? TBW reported me late for sept, even though my payment sat in their facility for weeks without being processed because of their limited staff and besides countless assurances they would not be reporting anyone late. i called and they are correcting it however just wanted to let everyone know they should check their reports, just in case!

  • Becky

    I contacted TBW about end of year tax statements, they sent me a reply that stated that the servicing bank BOA would send a statement however we were in the middle of refinance and we were only with BoA for a hot minute. So who is going to send us a statement for the first 7-8 months of 2009?

  • JG

    Becky,
    I am in the same boat. I have received my 1098 for the last 4 months of the year with Cenlar, but have nothing for the first 8 months of the year from TBW. TBW sites state a few companies (including Cenlar) should be sending the TBW information.

  • JG

    For those with Cenlar I contacted them and they stated that all the TBW 1098 information should be mailed out next week.

  • mem

    I contacted BOA on Friday about the 1098 form from TBW. They said they will all be mailed out by the 23rd I believe. I got mine today for the first 8 months of 2009 that were with TBW…it is from BOA, though.

  • Victor

    I was able to download the 1098 tax form off of TB&W website last week. So that may be an option.

  • Mary

    Insult to injury…
    Fire claim cashed by TBW and contractor not paid from last March. Received an interest income statement saying TBW paid us for interest on the money they are holding. HAHAHAHA! Still can’t get the contractor paid and we are out our escrow money from their bounced check.
    Plus, they didn’t paid the taxes in time so now our income tax deductions are lower than normal so it looks like we owe the govt. Should would be nice to have the contractor paid and our money back. (Do you think we can tell Uncle Sam to go after TBW for the taxes we owe since they have our money???? just kidding)

  • Bonnie

    I am filing a lawsuit in Michigan against TB &W and BofA. I am one of mort. the 1500 that TB &W has. They never discaharged the old mort. that I refianced, July 28th. BofA insists they have a claim. I rec. NO 1098 from BofA and the 1098 I got from TB didn’t list the interest of the old mort. that I had with them before I refiance. to them. I am in a real big mess. TB was also suppose to pay taxes and ins. which they did not pay. I wonder how can they pay back the fines if they don’t have the money? Anyone else in Michigan? I can give you the name of my Attoney, he is near Lansing, 150 miles away from me.

  • Nikki

    so i to am going through HELL w/boa they dont understand S**t i talk to people over and over and nothing seems to be getting better …. i am in colorado so i am gonna start calling the localNews people and getting it out there i think everyone needs to to so ..
    so they know People are NOT GONNA PUT UP with them any more …..

  • omar

    so i am also goin through HELL with boa i contacted them numerous times now due to the fact that i still havent received my 1098 for the first 8 months and all they can tell me is that it will arrive shotly but can’t give me any information of when it was mailed anyone else have this issue. so has anyone else in colorado recieved both 1098s from BOA??????

  • Elizabeth Gonzalez

    I am in the same boat. I have received my 1098 for the last 4 months of the year with BOA, but have nothing for the Jun, July or Aug 09 from TBW. According to TBW they are supposed to be with your new carrier but as usual is not true, I’m not sure if I should file my taxes without them or wait til I get them or what should I do? I’m still waiting for TBW to release my Aug 2009 payment to BOA, I really do not know what to do I keep calling them to see when they are going to release my payment and of course they always tell you that they do not know and now BOA is charging me late fees and I get at least 10 calls a day from their collection department asking for money, I really do not know what to do about this situation. Any suggestions?

  • CJ

    If I had this problem, I’d be calling the federal govt agencies, and FDIC since they are the ones that closed down and froze TBW. Someone there should know when TBW assets will be unfrozen. I have a dau. caught in this mess. I can’t find who, TBW or the govt agencies involved, is telling the truth. I believe somebody know,but either they can’t or won’t tell us the truth.

  • Gregory

    Well the foreclosure threats just keep on coming. Now BOA is refusing to process my payments. They just sent the last one back to me saying that it wasn’t enough to bring my account current. They want late fees that TBW told them about from my loan with them. The funds are still frozen as far as I know. If not, why all this hassle and hardball threats? Any one else in this boat with me or am I alone against this monster? WHO do we complain to? How do you stop the madness?

  • jan

    Gregory, Hang in there. They are dead wrong for allowing 450,000 homeowners to be treated this way with absolutely no support from our government. I’ve been working on this for months and I know we can make a difference if we stick together and get some support outside of government. It’s pretty scary stuff, but someone will hear us. Does anyone know a website that has been created that is doing more than allowing us to vent? I’ve got my paperwork in order, do you?

  • omar

    Iam getting realy tired of this it is bull***t you know. Well I contact BOA and asked again about my 1098 and they said it is in the mail. Still nothifo or ng so when i said well why don’t you give the info over the phone they tell me we don’t know it. So how can they have mail us out forms if they don’t even know the info. I ehwn said wither get me the info or i’m gone and will refinamer customer service persons said well Sir do what you must then hung up. has anyone experienced rudeness like this.

  • Gregory

    Thanks Jan, You are the first to reply and I hear what you are saying. BUT, they are foreclosing on people and lives are being ruined by this mess. I don’t believe that the damage can be fixed AFTER the fact. Once foreclosure hits you are out in the street and case closed. I’ll keep posting and watching, maybe some bright lawyer will pick up the mantle and we can wage war on this corporate monster that we all spent billions to bail out. That’s gratitude for you!

  • Tony

    I’m making slow progress through escalation. Recommend the following: 1) stop dealing with phone reps, they are not decision makers, 2) keep a paper trail and force bank to do the same by requiring them only to correspond in writing, 3) inform banks, in all correspondence, that they will be held accountable for any late reporting and disregarding of correspondence, 4) respond in writing via certified mail/return receipt immediately and copy all relevant records as attachments, 5) don’t get angry or personal- mail only, no phone, 6) contact the insurer and copy them on all correspondence (Freddie, Fannie, etc.), 7) consider getting your U.S. congressional rep as an advocate for you- look it up and email them, they will respond if you’re in their district, and 8)consider a lawyer if the dollar amount is lower than what you’d pay to make the bank even if it’s wrong.

  • Tony

    I forgot- file a claim with the bankruptcy court to get on the record. After all, this is bankruptcy, and the bank (debtor) is protected and the insurer (Freddie, Fannie, etc.) is not- so the burden is on you even though you shouldn’t be the insurer of a loan servicer. This site is fun for venting and getting ideas, but you’re really on your own.

  • Tony

    Sorry for three posts. Disclaimer- I’m not a lawyer. I did see one and this is the advice I got along with I can handle this myself. Only issue I have is missing August 2009 payment, potential for a late report because of that, and annoying/harrassing collection calls. I’m trying to refinance under HARP, but that’s a separate issue. If you’ve already been reported late, your credit is being damaged, and you might get foreclosed on- then you need to get professional advice (legal, financial, maybe other).

  • CJ

    From my research, Barney Frank from Ma. is chairman of the financial service committee,which oversees all components of the nation’s housing and financial services sectors including banking, insurance, realestate, public and assisted housing and securities.Perhaps if EVERYONE involved with the TBW mess, BofA, Cenlar, Ocwen, and Saxon would deluge him and/or his committee, something might be done to relieve many. Can these companies be homing in on those who have assets or equity in their homes, adding late charges or penalaties, raising interest rates, in order to force them into foreclosures or bankruptcy?

  • Linda U. San Antonio

    I am in the same boat, I am being charged late fees from BOA, I call TBW every two weeks or so and have been for 6 months now. They always say the same thing and then BOA says the payments are coming in slowly and will be processed as soon as possible. I have called the FHA Office, Federal Trade commission, BOA, TBW, HUD, and no one wants to help. It is very frustrating.

  • Insurance Person

    I haven’t posted on here since December. My August payment and my escrow account have not been credited to date. I have been following up non stop with BofA. Thank goodness for my congressman. I have been in contact with the office of the CEO and Chairman of Bank of America. I don’t have a lot of help to add, except that my congressman is getting a responce. From what I have been told, the FDIC has all my loan docs, payment, and escrow information frozen in bankruptcy court.

    My 1098 was missing my August payment. I saved all of my info and have added up the correct information on my own. I will be filing my taxes with a note that explains why my 1098 is incorrect.

  • Insurance Person

    I am trying to get us more media attention. Please visit the following I report link. Hopefully if we get enough web hits someone at CNN will take up this story and our cause.

    http://www.ireport.com/docs/DOC-408074

  • Bonnie

    I also did not receive a 1098 from TB&W on my mortg.from Jan. – Aug. I received a 1098 on Feb. 13th from BofA and that one was for Aug. – Dec. Good thing I kept a paper trail. As for a responce from BofA or TB&W, neither one will response to written legal requests. I too have contacted local news stations. Nothing was done. The Attn/ General in Michigan has issued a statement that TB&W can’t make any NEW loans in Michigan. But what good does that do us? I next day mailed my last payment to TB&W since I am one of 1500 people that they are still servicing. It took the 10 days to process it. That beets the 2 payments they lost. Funny thing is I never received my statement that TB&W rec. the payment. I only have the electronic evidence of the canceled check. hmmmm. Maybe we all should write Pres. Obama.

  • Willis

    Stupid me. I thought the nightmare was over. Cenlar took over my TBW loan last summer, and everything eventually worked out even though Cenlar was late making my first property tax payment. I also had requested a waiver of the escrow payment so I could just handle taxes and insurance myself and Cenlar approved, and refunded the remaining escrow funds to me.

    Surprise. Yesterday, I received a very formal letter from Cenlar telling me that I had to provide them proof that the property taxes had been paid. They also said that TBW had informed them that I had not paid into an escrow account. So, I am mailing them copies of documents from themselves showing the escrow funds, the tax payments, and the letter I received from them (after taxes had been paid) telling me the escrow payments had been waived. I also am mailing them a receipt from my county tax office which shows the tax payments were made by Cenlar.

    Cenlar wins the gold medal for incompetence. The letter I received yesterday telling me to provide proof came from Cenlar’s Ft Worth, TX office – I guess they don’t have access to Cenlar’s records in New Jersy which would show them my complete record.

    I filed another complaint with the Federal Trade Commission, but do not expect anything to come of it. State banking authorities are a joke, and my two Senators are too busy pontificating on TV to be interested in my story.

    The nightmare continues.

  • Nick

    I received my 1098 from BOA (none from TB&W or course).Although the 1098 shows the taxes paid Aug through December to BOA,the total taxes paid shows the taxes paid for the year,so check your TOTAL taxes paid on the 1098.

  • Jan

    Hey all,
    Check out this link
    http://www.thinkbigworksmall.com/mypage/player/tbws/23088/1458579. It’s explains a lot.

  • Laura

    I have been following all the comments and it is amazing how BofA has treated everyone differently. I too did not get a 1098 from TBW – but read TBW’s site where they said BofA would provide the 1098. I got the first 1098 from TBW for Sept-Dec interest. I called BofA and demanded a 1098 for Jan – Aug per the TBW site and guess what? They mailed it and it was actually correct! Then get this – got a letter from BofA a week later indicating they could not provide a 1098 for Jan – Aug and to consult with my tax consultant. Too late! But either way I was going to file for that interest – even if it was under the catagory of “no 1098 received”. But I have hounded BofA on everything and everything has been in writing. I wish BofA would sell my loan to anyone (except Cenular or TBW) but I am baffled all this has not garnished the attention of someone (60 min, 20/20, etc) – why the cover up? Why the hush hush? who is paying who?

  • MW

    I had my mortgage with TBW and refinanced with another lender in August. My account with TBW shows that they did apply the payoff. I also received a 1098 from TBW, surprisingly. However, my 1098 shows approx. $3K in unpaid escrow funds, which has apparently been frozen. Does anyone know if there have been any new developments?

  • Linda U.

    TBW has not released my August payment either, so everytime I make a mortgage payment it still shows that I am one month behind. I call TBW weekly and they will not tell me anything, I then call BOA and they can’t tell me when the payment will be posted either. I too am accuring late fees. Any law suits being filed in Texas?, I’m from San Antonio and would love know who to talk to?

  • Linda U., San Antonio, TX

    I am going through the same problem, I call TBW and BOA weekly about my August payment which still has not been posted and they can never tell me the status of it. I am also accuring late fees from BOA, everytime I make a monthly mortgage payment is still shows that I am one month behind because of the August payment not being posted. Has anyone in Texas gotten a lawyer yet?

  • Bonnie

    Maybe we should all send an e-mail to President Obama with this site listed. I tried contacting FHA and they can’t do anything. I tried contacting my Congressman and his office still hasn’t gotten back to me. Shoot for the top! Also, does nayone know what to do with a false 1098?

  • Scott

    Looks like I was more fortunate than most here. The 1098 I received in the mail from Bank of America actually had only the mortgage interest amount that I had paid to TB&W. When I look online at Bank of America’s website and go to the online 1098, there is only 1 listed and it has a different amount than what they send me in the mail. It appears the one online has the amount that was actually paid to Bank of America.

  • Willis

    The following is the text of a letter I have written to the House Financial Services Committee, chaired by Congressman Barney Frank. I have also written to my U.S. Representative and asked him for his assistance. Maybe if enough people inform elected officials of the mess we’ve all been in, maybe, just maybe, they would take action.

    February 22, 2010
    Chairman Barney Frank
    House Committee on Financial Services
    2129 Rayburn House Office Building
    Washington, D.C. 20515
    Dear Chairman Frank:
    I am writing to bring to your attention my experiences with the Taylor, Bean & Whitaker (TBW) bankruptcy filing last summer and the subsequent servicing of my mortgage with a business called Central Loan Administration & Reporting (Cenlar) of Newark, New Jersey.
    First, you are probably aware of the TBW situation of last summer when Federal and State Officials found irregular transactions. TBW customers had no advance warning or notice of the TBW situation, and I, like many others, first learned of problems when I received a letter from a new servicer (in my case, Cenlar). The aftermath of TBW’s subsequent bankruptcy has caused untold hardship for many people.
    I have closely followed on-line reports from other customers of TBW and Cenlar and some tell stories of foreclosure proceedings even when they have made required mortgage payments, bounced escrow checks, unpaid property tax bills, telephone harassment, and the list goes on and on. However, I can only relate my own experiences to you and request that you consider holding committee hearings that would seek to discover why this entire process has been so incompetently managed.
    Immediately after I received the letter from Cenlar advising me that they were now my loan servicer, I mailed the change to my insurance company and a copy of my property tax bill for 2009 to the address which Cenlar told me to send it. The first installment on the tax bill was due September 20, 2009. Cenlar, showed on my online account that the bill had been paid September 21, but my county tax commissioner did not actually receive the payment until October 13. Fortunately, my county tax commissioner (Newton County, Georgia) decided to waive the penalty because so many other county residents were facing the same problem with their loan servicers. But it took me countless phone calls, faxes, and pleas to Cenlar to get the tax payment made. Some email messages I sent to Cenlar about the late tax payment were simply deleted by Cenlar staff without being read.
    When Cenlar began servicing my mortgage, the payment I had mailed to TBW in August was not credited to my new Cenlar account until November 30.
    Since Cenlar was late paying the property tax bill and because of an earlier delay by TBW to pay the homeowners insurance premium I decided to request a waiver of escrow requirements and made this request in writing on October 16, 2009. I made this request because I lost confidence that Cenlar would make tax and insurance payments on time. This request was approved by Cenlar on December 7, 2009.
    Finally, I received the enclosed “Delinquent N/E Loan Notice” from Cenlar on February 10, 2010. I was shocked since it was absolutely incorrect. Contrary to the letter, I had in fact paid into an escrow account with TBW, these funds were transferred to Cenlar upon their assumption of my mortgage servicing, the property taxes were eventually paid by Cenlar, and Cenlar had subsequently refunded remaining escrow funds to me when they approved my waiver request. As you can see by the letter dated February 10, 2010, I was directed to pay immediate attention to this matter and threatened with an increase in my monthly payments.
    How is it that a company can do business and be so totally incompetent? Of course I have provided copies of numerous documents to Cenlar in response to the delinquent notice, and have also attached my correspondence to them for your perusal.
    Mr. Chairman, I respectfully request that you consider holding hearings so the various government and business entities involved in this fiasco can explain how this process was handled so badly that I, and thousands of other customers have been forced to deal with a financial mess even though I have made my payments on time and have otherwise totally complied with the provisions of my mortgage.
    I believe the Federal officials who were involved with the TBW problems should be called to explain how it is that there apparently was no back-up plan for customers should TBW declare bankruptcy which they did. It seems the Federal officials themselves violated the provisions of RESPAR because customers received no advance notification of transfers even though there is supposed to be at least 15 days advance notice.
    I believe that officials of Cenlar should be called to explain how it is that when the company itself has handled tax payments can then incorrectly declare there were no escrow fund payments and that taxes remain unpaid. How can a company be so incompetent? Do their various operational components not have the ability to review a loan status before they send letters such as the one I have received and been forced to respond do? I have filed two complaints (one against TBW and one against Cenlar) with the Federal Trade Commission but as you know, all they do is enter the complaints into the dark abyss of a data base. Perhaps there needs to be Congressional action that would help to deal with such incompetence by mortgage servicing businesses.
    I would be pleased, should the Financial Services Committee decide to look into this matter and hold hearings and/or investigate futher, to testify or provide additional information about my experiences. I am willing to travel to Washington, D.C. at my own expense if need be. Even in the best of economic times, loan servicing businesses should not be allowed to operate when it is obvious they are not up to the job or when they are totally incompetent in actually servicing mortgages.
    Please accept my apologies for the length of this letter and for the amount of material I am providing, but I hope to help you be aware of my extreme frustration, disgust and dissatisfaction with Cenlar. They, and others, should have to answer for their incompetence.

  • Bonnie

    I just talked to the IRS {Agt. Moore #7517598) and he informed me that IF I have a monthly Billing Statement that reflects the Mort. Int. paid from my old loan from Jan. – Aug. that BofA did not put on their 1098 and it is NOT included on my TB&W 1098 for the refiance done on July 27th, that I can add the amounts together and include a note/letter explanining the difference when filing. The mort. int. area is one area that triggers an audit. Call the IRS and ask them. Maybe if the IRS gets enough calls they will do something.

  • James B

    Well it finally happened. We received a certified letter on Saturday, February 27th informing us that if we continue to run thirty days behind they will begin foreclosure proceedings. We have contacted an attorney and emailed a local tv station to see if they are interested in the story.

  • Bonnie

    James, I contacted Fox News in Oct. about this TB&W mess with BofA. They weren’t interested. I had the creeps from BofA checking out my house, peeking in my windows to see if anyone lives in my house. 3 sept. times. I have filed a law suit. I am waiting for the results. I had problems finding an attorney who didn’t do work for BofA. If you live in MI let me know.

  • Patty

    So I just got a packet in the mail about filing a claim for the escrow money by a certain date but I already filed a claim… Did they send it out to everyone? Or was it just for people that submitted a claim and I need to submit another one? It says that all claims need to be submitted by like June so I guess we won’t be seeing our money until after then…

    What makes me really mad is that in the packet it says that people who refinanced in or after August of 09 didn’t get their money back, but I refinanced July 24th, so I should have gotten mine back but they somehow managed to keep it…

  • Tony

    I got packet too. Also already filed claim. Had same questions of who did this go out too. From what I read in the material; I don’t think we’re supposed to refile. But I didn’t read the legal jargo closely enough to figure out what were’re supposed to do. Noticed the June deadline and was thinking could figure it out by then.

  • gene

    i made my august 1st 2009 payment to taylor bean and still to day bank of america had not received my payment. i sent copies of all my checks and checking account to bank of america showing i had not missed any payments and now i being harrassed and threaten fore closer.

  • angela

    I got my packet in for the bankruptcy court I also already had filed a claim it says in the docket there should be a claim# on the form “proof of claim” But I dont see one guess i need to fill out another? We refinanced 8/21/09 and the forms says as long as it was before 8/24/09 so….I’ll believe it when i see it!! I have been calling boa everyday for the past 6 months and they finally told me Monday that the FDIC released some of our pay off funds but not all! So they are “RESEARCHING” it for the millionth time!!! I’m so upset with the title company how could they not have known this was happening they shouldve just waited another week adnd we wouldve been ok!!!errrr!!! has anyone who refinanced got there payoff funds issued and closed out???? Someone please help with some insight?? Is there anyone from BOA that REALLY has the truth?> every time I call which is alot!! They tell me a different story!!!!!!! Oh ya and send me to the home retention center!! I don’t even have a home loan with them is the funny thing!!!!

  • Bonnie

    I received a letter that the Customer Service Call center for TB&W has been shut down and they will only respond to e-mail questions. I asked for a new statement since TB&W is still servicing my refianced loan. I got a reply within 12 hrs. with a new address on 14th Street to mail my payments. I was told before to NOT mail my payments to that address but to Magnolia Street. Now I wonder if they will loose the payment AGAIN. Anyone else get that letter? BofA has stopped sending my notices of the old refinanced loan that they insist I have since I filed a lawsuit against them. BofA has not released the escrow they say they have. THis is still one mess.

  • James

    Hi Bonnie,
    I too received that letter about the service center closing. GREAT, now we get even more no-customer service. I have not received a new mailing address on my last statement??? (i am in same boat , you and i are of only a few loans they have left. i also have a refi’d loan that wasn’t paid off either and xferred to CENLAR.) I will let my lawyer no and see what he says. thanks for info. we should keep in touch

  • Bonnie

    James,

    The different address came from the e-mail customer service because I wanted an up-to-date statement. The one posted on the website didn’t have any payments posted since Jan. That is how I got the different addresses. What state are you in. I am in Michigan. My lawyer bill is over $3000. I make small payments but they had better pay this! DO you know what people are talking about with paperwork? TB&W transfered my old mort. to BofA and my escrow up to that time. I got BofA to repay me for my Homeoweners Ins. and property tax. So I guess I lucked out on that. But BofA won’t release the rest of the Escrow. Keep me posted.

  • James

    Bonnie,
    I am in Ky. My lawyer hasn’t sent a bill yet……..god i dont want to see it either. Anyway, TBW hasn’t paid my old loan off or my property taxes. I stopped escrowing my payments to them since i cant get the money and they wont pay anything with it ;why pay it? I am gonna have to pay it on my own because of TBW. Why not keep the money on my end!!!

    PS: to everyone on here……….check out TBW’s website. They are ordered to start paying money out to debtors. Check out the website and have your lawyers look at it. Sounds like a very small ball is beginning to roll.

  • Bonnie

    BofA has finally said that there is a mix-up in my refianced loan. This is only after I have filed a lawsuit against them. They are NOW talking to my lawyer, before the lawsuit, they wouldn’t even though they acknowledged they had the paper work. I quess everyone need to sue BofA.

  • Anne

    I have been asking BofA for a copy of the Assignment of Mortgage since September; but have yet to receive a copy – they say “well, you’re talking to me, so that’s proof.

    The recent news story about BofA helping apparently is only applying to those who previously had Country wide mortgages. What about Taylor, Bean & Whitaker customers?

    Now I’d love to know the true story about what President Obama is proposing.

    I’d love to hire an attorney, but I don’t have the monies for an attorney – after the fiasco with TBW and now BofA, I was laid off in February and have been unsuccessful in obtaining a new job – though I am searching daily.

    I appealed to BofA to assist me with a loan modification in December, and have kept them updated; but they just came back telling me their “investor” who I just learned was Ginnie Mae, will not work with a loan modification. Nor will they assist me in any other way.

  • Bonnie

    I would try a law school for a legal aid department. BofA has to prove the have the loan. Did you check and see what is on file at your local County as far as leans? In my lawsuit, BofA will have to pay me back for my lawyer fees. I am paying him every month. Find a lawyer for a class action.

  • I have been in this from the start. I refinanced my house on July 27, 2009. I have been waiting for my escrow account money to be paid to me since then. I called TBW every week for an update. Sometimes I called twice a week. I was told so many different things that I wasn’t sure what was the truth. I filed a claim but I have not heard anything about it. It looks like I might have to hire a lawyer. I just hope if I do I won’t have to turn around and give my escrow money to the lawyer. Thanks for every ones stories. I came across this website by accident, but I’m glad I did.

  • Joe

    Kathy,
    I’m in the same boat as you. I continue to get things in the mail from TBW but nothing concrete. I too have filed a claim for escrow and have received notice thru the bankruptcy courts that my money will be released. I’m not holding my breath here. Good luck to you and all (looks like we all need some good luck)! joe

  • MW

    I had a mortgage with TBW which was paid off in Sept 2009. However, I have escrow monies frozen. Pursuant to the Borrower Protocol Order, I entered my loan number at the TBW site. Wells Fargo is the “investor” for my loan and American Home Mtge is the Subsequent Servicer. Of course, when I try to contact them, I’m unable to get through.

    Am I missing something? Any thoughts are welcome.

    Thanks-

  • Bonnie

    Currently TB&W has closed down their call center so any contact is down through e-mail. This is good, since you then have written proof of their lies. So, state everything you have been told, on what dates and with which call girl. I sent my responces to my lawyer. This makes a stronger case. Can anyone tell me how much anguish this has caused you? BofA is trying to forclose on my refinanced house that went from TB&W to TB&W. The first loan was never discharged on July 27,2009 so BofA thinks it is their house. It is clearly NOT their loan. There are 150 of us dealing with 2 mortgage companies, showing 2 mortages on an end of July refiance. So give me a $$ amount. I told my lawyers millions.

  • Brent

    Comment in Regard to Willis posting:
    I’m also fed up with Cenlar’s handling of my loan that was previously held by TBW. I searched on the web yesterday to see if anyone has filed a class-action lawsuit or something. I feel powerless and not sure what to do. BTW, I certainly find it interesting that in the middle of this process Cenlar was able to execute an offshoring customer service team in India. That is not an easy task. I wonder if we could start something on Facebook and try and see how many cenlar (fromat TBW) customers we could sign-up and maybe discuss a class action lawsuit from that venue.

  • Anne

    Since TBW’s closing I’ve been unfortunately dealing with BOA and their completely confusing Home Loan Servicing Dept. They are always giving conflicting information. It’s taken a while, but I found one link that provided email addresses for the Executives of BOA (including the President / CEO). Persistence prevailed and I finally heard back from someone in the executive office who said Brian Moynihan (President/CEO) told him to handle my account. – This is the link to the page: http://consumerist.com/2008/07/email-addresses-for-17-bank-of-america-executives.html —- here are the email addresses (some will bounce back, about 5 have I believe) – I just copied and pasted all of their email addresses into the email address bar GOOD LUCK! … ken.d.lewis@bankofamerica.com, colleen.haggerty@bankofamerica.com, britney.w.sheehan@bankofamerica.com, nicole.nastacie@bankofamerica.com, joe.price@bankofamerica.com, keith.banks@bankofamerica.com, michael.jones@bankofamerica.com, liam.e.mcgee@bankofamerica.com, brian.t.moynihan@bankofamerica.com, amy.brinkley@bankofamerica.com, steele.alphin@bankofamerica.com, liam.e.mcgee@bankofamerica.com, bradford.r.dinsmore@bankofamerica.com, michelle.shepherd@bankofamerica.com, maryellen.baker@bankofamerica.com

  • MW

    For those who refinanced and had their escrows frozen, this is a follow up to my message above:

    “I had a mortgage with TBW which was paid off in Sept 2009. However, I ha[d] escrow monies frozen. Pursuant to the Borrower Protocol Order, I entered my loan number at the TBW site. Wells Fargo is the “investor” for my loan and American Home Mtge is the Subsequent Servicer.”

    I finally got through to a CSR at American Home Mtge. They instructed me to fax a written request to their Resolution Dept who apparently is handling all escrow refunds. He claimed that’s all I needed to do to receive a refund of my escrows.

    Fingers crossed!!!

  • Willis

    Brent – as I understand a class action lawsuit, one has to claim monetary loss due to intentional manipulation and/or misuse of funds. The main complaint I have about Cenlar was they were late making the first property tax statement, and even then, my county waived a penalty because so many other people were in similar circumstances. So even there, the poor service has not really cost me money. But in terms of aggravation, wasted time, and inconvenience, I wish they could be made to pay. I don’t think that will happen, however.

    Regardless, I believe that they should be penalized for the poor service and brought to tougher standards by the Federal and state regulators. I have written my Congressman and he promised to take the issues up with the Office of Thrift Supervision. I am not holding my breath that anything will come of that, but even if I cause one tiny inconvenience for Cenlar I will feel better. I have also provided information to the House Financial Services Committee but have received no acknowledgement or anthing else from them. Again, I’m not holding my breath.

    Finally, I am paying off my mortgage as of April 15th and will be through with these incompetents. At least I hope so.

  • Mary

    The info on TBW isn’t necessarily correct. Surprised? Probably not.

    So, I am one of the ones who refinanced just before the bottom fell out. We are still out our escrow refund (due to a bounced check) and the insurance payment to our contractor for work done. Anyway, I put in the TBW loan number and it says BoA is the subsequent servicer. BoA says they’ve never heard of me.

    I email TBW but it took one week for a response. Coincidentally, I didn’t receive a response until after I emailed the council for the creditors’ committee. (I still haven’t received a response from that email-it’s been 1 week now.)

    The response was to log into my account, which by they way hasn’t been working since March 2009 so we were having to send checks in rather than pay electronically. I ended up having to establish a new electronic account to read the response to my email question because they wouldn’t send it via email. The secrecy behind it all was that instead of contacting BoA, I should be contacting Ginnie Mae. So why not have it correct at the point I put the loan number into the original borrower protocol search???

    I just feel like there is an extreme lack of helpful information. I realize this is a problem for the company, but it’s an even bigger problem for those of us who can’t afford to have money missing from very limited budgets. Why not just be upfront and show some sympathy or compassion. We didn’t do this to them. This was done to us. Why can’t they extend the olive branch and help us out? Why do we have to scour the internet for info, especially for our own info?

    Funny thing is, my electronic account has my email address. Don’t you think they could have sent me an email to say to log in to get updated info?

    Just needed to vent with others who understand.

  • Bonnie

    Mary, I understand. I have had BofA sending creeps out looking in my windows, trying to forclose on the OLD refinanced loan. Finally BofA has said they will clear up their mess, but nothing is said about my lawyer’s fee. These are currently over $5000. I contacted FHA and found out that the loan that BofA says they have was terminated. BofA has my old escrow. TB&W has a new escrow that is frozen. Both banks know about this problem, but no one will help us! How do I file with the bmcgroup? What do I file? The old loan that they never discharged, the frozen escrow to pay my taxes, lawyer fees to try to straighten out this mess? ??? Does anyone know of a lawyer in FL who is representing us little people?

  • Mary

    Bonnie-
    To file a claim, you will want to go to the BMC Group website. Hopefully the link I gave will help. If not, just delete everything after bmcgroup.com and enter. Then click on the bankruptcy and restructuring tab at the top. You will then need to agree to the terms of the site. Once you’ve done this, on the right side of the page you will use the drop down menu to find the Taylor Bean and Whitaker case. Once you’ve selected the case, you will see all the info they have. But, at the top right side there will be a tab “file a claim” which you will click on. The instructions are there. You will have to mail it…no electronic filing. Send an extra copy with a self-addressed envelope and they will send it back with the stamp showing it was filed.

    http://www.bmcgroup.com/restructuring/GenInfo.aspx?ClientID=218

    This is the email for the lawyer than BMC told me to contact about my questions with regards to who would actually be handling the reimbursements. They are supposed to be on our side in the bankruptcy proceedings.
    aspector@bergersingerman.com

    A friend of ours gave us a lawyer’s info but we just can’t afford to hire one right now. If it comes down to it, we might have to though.

    It’s too bad you can’t get a restraining order against the people looking in your windows. That’s just plain creepy. Plus, BoA has already foreclosed on a wrong house somewhere…it was in the news maybe a month or so ago. They put the peoples’ belongings outside and everything. The people were out of town and when they came back, what a surprise. Come to find out, BoA had the wrong house cleaned out. Be careful!

    Good luck–I hope this gets resolved soon for everyone!

  • Bonnie

    Maybe we all should nominate ourselves on msnbc for making a diference. The few who are trying to keep our houses. That have played by the rules and made our payments, and are now stuck in a nightmare. The nightmare that will cost close to $10,000 each to clear up the mess with Bank of America. Maybe if we each send a letter it will get national attention and something will get done.

  • lucy

    this is for Ann who was looking for her assignment. Most mortgages are now tracked thru the MERS system and assignments apparently no longer need to be filed. If you can contact someone there they may be able to show you the tracking of your mortgage. I was able to get mine through TBW when they still had a call center at that time I was going to try and refinance away from AHMSI (my new servicer since this debacle) and I was concerned that I wouldnt be able to close as no assignment from TBW to AHMSI was filed with my town. They sent me the MERS info which showed they assigned the mortgagee to AHMSI.

  • Anne

    Lucy ~ Thank you. I’m going to see what I can get. It completely amazes me that the companies who were assigned our TBW loans won’t actually provide us with the proper information. I understand they have a lot going on, but someone there should know what to do and how to speak to their new customers.

    I wish you luck with AHMSI. They took over my loan when Option One closed down, and it was a huge fiasco.

  • Wayne E Vought

    My attorneys just filed a class action against Bank of America. My wife and I have a simalar story to many of the previous postings. We sent our August 2009 mortgage payment to T B W and they cashed it. Now BoA is refusing to credit our August 2009 mortgage payment. I’ve received numerous phone calls and letters. BoA has even started charging us late fees, and there is a shortage in our escrow account. If you are interested in getting in on this class action, please email me at w.vought@comcast.net. I can get you more information on the class action and will pass your information on to my attorneys so that they can contact you regarding the class action against BoA.

  • James

    Hi everyone,

    I just wanted to let everyone know on here, i have created a Facebook group to try and help borrows from Taylor Bean and Whitaker, like myself, to try and help each other out. Maybe, just maybe, someone will see it and help us all out. We have been the only ones to truly help each other out!!! I cant thank you all enough for all of your help. I am still 1 of the few that have 2 mortgages and my escrow locked up. Plus, accruing more attorney fees.

    Please join the group if you have a FB account. Just search for Taylor Bean and Whitaker borrow help.

  • Bonnie

    Check out the FB page.

  • angela

    on 1 of the tbw websites there is a place your can enter your loan # from tbw to see if your are included in this borrow protocol, which is supposed to give them the ok to payback t&I bounced checks etc?..I did file a claim with bmc called to verify but I put my loan number in and the page didn’t do anything has any1 had any success with the loan #

  • Mary

    Angela-
    I put my info in but it came back with incorrect info which I only found out after I emailed. So, I’m still not positive, just hopeful, that this will work out the way the borrower protocol order states. Also, nobody can seem to tell us when we might start seeing the reimbursement for the bounced checks, etc.

  • Stacy

    We refinanced in July 2009 and rec’d a NSF escrow refund from TB&W. Just the other day, I also input my info on TB&W’s website and was told that I was included in the protocol order. I have contact BOA and am working with a supervisor and faxed all our info such as our paid note, NSF check from TB&W and am waiting to hear back.

  • Mary

    What I am having trouble with is, why are we having to send anything in if:
    1. They already know who they bounced checks to…
    2. We filed claims with BMC Group…

    According to the protocol order, all the info is supposed to be provided by the accounts–which they have a record of because the info shows we are part of the protocol order.

    Stacy-
    Please let me know if this works. I hope it does and that it isn’t just more red tape.

  • Mary

    More frustrations today because BoA couldn’t help us and then disconnected us. Ginnie Mae won’t answer emails or phone calls. So much for investor and subsequent servicer customer service. Also, others are posting on different sites saying they received their checks. Why are we stuck in limbo?

    Somebody probably has already posed this thought, but, if the FDIC insured the deposits, and our monies were part of those deposits, then why are we getting stuck with the short end of the stick?

    My next contact to Ginnie Mae and BoA will include copies to our political leaders. After all, isn’t Ginnie Mae part of the gov’t? It’s a shame we, the taxpayers, can bail out banks and such, but can’t get them to give us the money we are due. They weren’t due a bail out, they just wanted one. Well, yes, we want our money, but the difference is, it is ours and we are due it.

  • Bonnie

    I have not had any success with the TB&W webstie. I only get a message that on April 20th I will have to re-register on the website. The BofA customer service person, doesn’t call back. What kind of service is this?

  • Mary

    Bonnie-
    What are you trying to do with the TB&W site? I have to use a different URL to get to where my info is…it looks like the old site, not the new one. I also had to re-register but I wasn’t able to do anything with the old site anyway since approximately March 2009. Once I went back to the old site recently, I re-registered and I can see all of the old info and the message they sent me because their search engine had the wrong info on my loan.

    Anyway, I seriously doubt BoA will call back. They keep disconnecting me everytime I call and I’m being nice to them…I can’t imagine what they do to those who are more forceful than I have been. They try to tell me to contact my new mortgage holder but the payment obviously isn’t going to them because they are not one of the ones involved with this mess. Once I explain that, they tell me they are going to ask their supervisor and then I hear click and a dial tone. It would seem that since the info on TB&W is all over the world news…not as big as celebrity of course…that the people who work at BoA would be somewhat aware of what is going on, but I guess that is not the case. I was always taught it was imperative that employees know what is going on in the big picture with their company. BoA could use some training classes from leadership down.

    Let me know and maybe I can help with what you’re trying to do at the TB&W site.

  • Bonnie

    Dear Mary,
    WHat URL are you using. I use taylorbean.com. Thanks

  • Stacy

    I use http://www.taylorbean.com and when I log in, I have a message under my account information stating that “Per the bankruptcy court protocol order, Ginnie Mae is responsible for your escrow refund payment. It is up to Ginnie Mae to comply with the order.”
    I finally reached someone at Ginnie Mae who referred me to a Dawn Johnson in the DC location. I’ve left 2 messages for her now with no return phone call back….SHOCKER:(

  • Mary

    Bonnie-
    This is the alternate one they sent me to use and it works. That’s how I re-registered and got into my old account.

    https://tbw.estatusii.loanware.com/index.cfm?url_id=157202

  • Stacy

    sorry, my bad…the name of the person I have left messages for is Dawn Brown at the DC location for Ginnie Mae, not Dawn Johnson…still waiting to hear!

  • Stacy

    so, i still haven’t heard anything from the person I was referred to at Ginnie Mae…maybe someone else will have luck…her name is Dawn Brown and her direct line is 202-475-6751. When I called her yesterday I got her voicemail again, so I hit 0 to be helped right away and was transferred to the financial customer service mailbox for the financial department. I left a message on that mailbox and still haven’t received a phone call back. I left a message stating that I have left several for Dawn Brown and haven’t heard anything and all i want is a status, update, etc. to what is going on with my escrow.

  • Aimee

    For those whose new escrow servicer is BofA I have been dealing with a lovely lady who is the customer advocate in the Office of the CEO & President. She has forwarded the Borrow Protocol Order to their acquisition department for researching and called today to let me know they are still looking at it. melissa.d.russell AT bankofamerica DOT com. I found her email above in an earlier post.

  • Bonnie

    BofA customer service person,NIcole Webb, told me there isn’t anything they can do. They won’t pay MY attoney fees to clean up the refinanced loan that they got assigned. The loan that was paid off from TB&W when I refinanced it. She said BofA can’t do anything since TB&W is in Bankruptcy Court. Another lie!

  • Insurance Person

    My August 2009 payment was credited to my account on 4/22/10. Bank of America has a list of people who have payments that are frozen in TBW bankruptcy court. If your payment has not been credited call B of A and make sure your name is on the list.

    My name got on the list by way of my congressman. If you cannot get help from B of A write your congressional representation. If B of A listened to my congressman they should listen to yours.

  • Melanie Creecg

    I am still waiting for just a $50.00 check from TBW. THey sent me a check for over payment from my escrow account. The check bounced. It has been since August of 09. Now a days, $50.00 is $50.00. What if I owed them that money??

  • Stacy

    I rec’d a phone call back this morning from a Paul at Ginnie Mae stating that I should rec’v my refund check by the end of May and it’ll be on a BOA check. If I don’t rec’v it I am supposed to call him back. Here’s to hoping!

  • aNGELA

    spoke with boa at lunch today and of course they still have no eta on refunds and haven’t heard anything about what was passed as far as starting to refund payed off loans and escrows. Also the credit block they had put on our account had expired so they had to put another one on. So if anyone else is dealing with boa you may want to call and make sure the credit block is still on your account. We had it placed back in august and it expired may 1st!! It wouldve been nice if someone would have told us there was a expiration date on the dang thing especially since we should even have to be taking time out of our day to make sure they have all this notated. Just an fyi!!!!!

  • Mary

    I finally received a call from Ginnie Mae. They see where I’m due money for 2 separate issues and they said at least one of the checks should be mailed within the next couple of weeks. They sounded shaky on the other one, but there shouldn’t be a problem from my standpoint because Ginnie Mae opted into both issues. Still anxiously waiting on the mail…

    I am very thankful though that the person called back. I sent my email over a month ago…almost 2 actually…and the helpdesk did not pass the message on until 2 days ago. So, kudos to the person who called.

  • Aimee

    Pigs have flown…I received my escrow refund in yesterday’s mail. It was on a BofA check. Here’s hoping it doesn’t bounce.

  • Mary

    Pigs are not flying here. More like a lot of cow manure.

    Ginnie Mae said we should get reimbursed in “a couple of weeks.” (Almost 3 weeks ago.) Mr. St Laurent is not returning my voice messages so I ended up sending an email to the help desk–the last one took almost 2 months to get a response.

    Then, I called Jennifer Dietrich at BoA who said she can see how much I’m due but that they don’t have the funds yet. WHAT?!!!!!!!!!! People are already getting their checks for the bounced ones, what the heck has happened to the money for mine and the money for the insurance payment to the contractor…I sure as heck had to report the interest they say I earned on the money. So it must be somewhere.

    ARGH! Incompetence at its best.

    Did anyone else get their check?

  • They won’t pay MY attoney fees to clean up the refinanced loan that they got assigned.

  • Joe

    Pigs have flown for me as well!! I received my escrow refund last week. It was on a Ginnie Mae check. Thus far all seems to be legit. Hopefully this nightmare is over…..

  • Patty

    Still no luck on my escrow check… I refi’d July 24th last year so I should have technically gotten mine back before they even went under… To the people who’ve gotten theirs back, what was your situation? And did you do anything special other than put in a claim?

  • Stacy

    I haven’t gotten any refund either. Our situation was that we refinanced in 7/09 to another company and were due our escrow refund.

  • Mary

    We refinanced also with a totally unrelated to this mess company. That was in July last year but we didn’t get the bad check until August when they already knew it wouldn’t clear the bank. So here we sit out our money and I wish we had refinanced sooner. Still no check and no answer on what’s going on.

    There are so many things that bug me about this but just this minute I was thinking…the only reason we had an overage and were due a refund is because they didn’t pay our taxes and overestimated what the new company needed to pay so we could refi. There ought to be a law against that or at least some basic math classes.

  • Patty

    So I got my check finally but they misspelled my name!!! And it was so bad that my bank wouldn’t take it… So now I have to wait for them to send me a new check, that is of course assuming that they actually send me a new one and don’t just forget or something…

  • Mary

    Wow…that’s like salt in a wound. I hope you get a replacement in a lot less time than it took this go around.

  • angela

    Patty, did you refinance your home with another bank or whats your story on this? I have checked with BOA who got our loan from TBW only that we ref. with another bank in August and they still claim to have no ides about what going on??? Hopefully you have put some hope into us!! Thanks for sharing!!!

  • Patty

    Angela, I refinanced in July 09 from Taylor Bean to Metlife, and never got a check from Taylor Bean (not even a bounced one)… I also filed a claim with the bankruptcy court which people on here told me to do so I don’t know if that moved me up in the line for a check… If you’re trying to call Bank of America see if they can pull the mortgage up from you social security number, that was the way that they made sure it really was me… When they transferred the loan not only did they mess up my name but they also changed the loan number, so having your old loan number probably won’t help. Hope that helps…

  • amy

    yea we havent gotten anything in the mail and we paid sept payment to TBW and they still didnt refund us the money I am sick of calling BOA cause they are clueless to where our refund is does anyone have a website to where we can file a claim or something cause this is such a headace thanks

  • Patty

    Ugh! This is absolutely ridiculous! Last week I was told that Bank of America had changed my last name and that I would receive an updated check by mid this week, so when I didn’t get one I called, only to find that they weren’t able to find loan documents to substantiate my claim, so they aren’t issuing a new check! They might have been okay if they’d told me, since they already cancelled the one they sent me with the wrong name on it, but they didn’t! They were just going to let it sit there until I took it upon myself to call! I wouldn’t be so upset but this has been such a drawn out process I’m at my whits end, and so far everyone I’ve talked to at BoA doesn’t know of a way that they can fix it! Ergggg

  • elisha

    I am in dire need of help. I have been back and forth, and have lost all sense of sanity over what should have been my “American Dream”. My mortgage was serviced through TBW, midway through I started trying to make payments over the net as always, calling, and sitting on hold, honestly for hours via cell phone..I just gave up. Mailed 2 or 3 payments via money order (I don’t use checks..I don’t own checks..seriously does anyone (learned my lesson). Found out my mortgage was with BOA. Things were okay, hurt by back a few months later, was out of work for a couple of months, but did the honest thing and got on a work out. During this time, I was told I was missing 3 payments from TBW days; however, BOA said it was my responsiblity to research..I’ve looked upside down, can’t find it. I continued to make payments on my house. During income tax time, I paid the late fees due on those payments and tried to get another workout plan. They wanted to jack my payments up $300 extra pers month. Well, I got rid of cable, kids’ cell phones, all the extra, and I was willing to do this to finally get it done. Next week, just my luck, my company went bankrupt, and I was laid off. I called BOA, told them I could not do the work out, they said I had to wait 30 days to try another. I logged on to BOA to make a payment, locked out of my acct, so called BOA, and I was told my home was in foreclosure…really? I had been making payments, eventhough I was behind those 3!!! I was told that they could not give me the total amount I owed nor could I make a payment, they took my unemployment information down to see if I qualified for another workout, but told me that I didn’t make enought income at this time. I make the most Texas allows. I’ve tried every month to come up with somethings, I’ve sent out 75 resumes, get loans, I have two children with genetic disorders..so my credit is not the best. The won’t let me make payment, they say I owe 7 payments. Now they are quoting 4 from the TBW days, and 3 from when this started, in which they won’t allow me to make. Furthemore, I have received no letter from an attorney, but sale date on my homne is in 15 days. Does anyone know how to get records from those TBW days??????? I am at a total loss..I can’t lose my house..I’m a single mom..what to do?

  • Annie

    Elisha,

    Here are a list of email addresses for multiple executives at BOA – the first (Brian T. Moynihan) is the CEO / President of the company.

    brian.t.moynihan@bankofamerica.comCc: ken.d.lewis@bankofamerica.com, colleen.haggerty@bankofamerica.com, britney.w.sheehan@bankofamerica.com, nicole.nastacie@bankofamerica.com, joe.price@bankofamerica.com, keith.banks@bankofamerica.com, michael.jones@bankofamerica.com, liam.e.mcgee@bankofamerica.com, brian.t.moynihan@bankofamerica.com, amy.brinkley@bankofamerica.com, steele.alphin@bankofamerica.com, bradford.r.dinsmore@bankofamerica.com, michelle.shepherd@bankofamerica.com, maryellen.baker@bankofamerica.com

    Persistence & annoyance should help. I know I mailed a letter certified, faxed twice, and emailed daily until someone got back to me. I was / am in a similar situation – laid off from work; after 4 months of unemployment finally working. Single mother of 2 children with no help from the ex.

    Good Luck!
    Annie

  • Bonnie

    I just got an e-mail from a Debbi Galler at the firm of Berger Singerman and they are going to turn my refinanced loan that TB&W was still servicing over to BofA. BofA has the old loan that TB&W never discharged and never finished the paperwork on the July 28, 2009 refinance. Now Ginnie Mae is involved. When I called them in Jan, Feb., and March 2010 they didn’t know anything about it. Now I have a tax bill. TB&W has an escrow for this. Where do I go now! I have 2 claims with BMC Group. One for my lawyer fees and 1 on the 2 mortgages. BofA were suppose to clear up their “old” mortgage in April. That is on hold too! No one knows what is going on and I was told by this Debbi that it is going to get better. When??????? I have e-mailed all of the people in the above posting and I was told by a Rep. in Brian Moynihan’s office that they can’t do anything. I too have been displaced at work. Maybe if we all pray, God can intervine with his grace and solve this Man-Made mess of greed.

  • amy

    well the emails above for bank of america I emailed them and they contaced me by phone and sent me my refund check in over night fed X so I am really happy with the progress took almost 1 year but if anyone needs help email the CEO of Bank of america and let them know what you need they will email or call within 1 day !!!!

  • Bonnie

    A Motion was filed in FLA on Feb. 19th and TB&W and others had 90 says to get refunds to people. You were lucky. There are about 400 of us that on paper it looks like we have 2 mortgages. I emailed every law firm/lawyer on all of the motions on file. Even the Trustee of the Bankruptcy ct. handleing the TB&W case. BofA is now trying to thow me out. Which CEO did you talk to Amy? Brian Moyihan’s office told me there was nothing they could do. Glad things worked ut for you. Maybe there is an end in sight?

  • Angela

    Amy would you please share the information on the CEO of BOA because I call once a week every week and always get someone different who has no idea what’s going on of eta on refunds or if there will even be one. Thanks!!!

  • Angela

    Amy would you please share the information on the CEO of BOA because I call once a week every week and always get someone different who has no idea what’s going on of eta on refunds or if there will even be one. So if I could get that info I will start calling or emailing the CEO once a week and see if just maybe they will do something!! Thanks!

  • amy

    Angela and any others who need the email addy to the ceo of BOA here it is email them and let them know that you havent gotten your refund and you have called and called getting nowhere and she will call you once she looks at your account our refund check was in the overnight mail that day and got it the next morning so please everyone email this lady asap if you want something done about it please let me know if you get it straighten out

    gilda (dot) shanlian AT bankofamerica.com

  • amy

    Bonnie here is the email addy email her she is really nice and she will get it straightened out i think
    gilda (dot) shanlian AT bankofamerica.com

    please let me know if she helps

  • Bonnie

    Can anyone tell me how the NEW Gov’t regulations for the banking industry would stop this TB&W thing from happening again? I called TB&W on them holding my Escrow. Over $4000 in 1 yr. since they were shut down. I was told that I could only pay the principle and interest on the loan. NOW the Gov’t is trying to sort out which loan is valid. The old loan that was assigned to BofA or the refinanced loan that is going to be given to BofA according to Ginnie Mae. Let’s see if I was a business that had to discharge 1 loan and continue to collect monwy from a debtor whose loans were at 7.25 and 5.0, which loan would I honor? Business practice would keep the higher loan. Looks like I am going to be screwed.

  • Bonnie

    I recieved a letter from TB&W that stated the TB&W loan is going to be serviced by BofA. They realize that I have 2 loans. Nothing from BofA about what they are going to do? If BofA wouldn’t cancel the old mort. they got assigned when it was refinanced to the new TB&W loan. I think this is just another headache in this mess.

  • Bonnie

    I also go an e-mail that said:
    Taylor Bean & Whitaker has no part in the process of the reconciling the two loans or in the disbursement of the funds in your escrow account.

  • Bonnie

    The letter I recieved said that BofA “must provide a written acknowledgement within 20 business days of receipt of your request concering the servicing of the loan.” BofA has NOT done that!

  • Bonnie

    This comment was posted on the FB Taylor Bean page:
    Jeremy Herold says . . . I got a letter from TBW also. It states that my loan is being transferred to BOA effective September 1st. My lawyer is working with BOA on the modification of whichever loan they decide to be valid. I will have my balance from last August b…rought current and my rate reduced to around 3.5% for 5 years then 5.5% for the remainder of the loan. Plus I have been banking payments since this began so I have thousands in the bank I can keep. Pretty good deal in hindsight. No mortgage payments for a year, then a lower fixed rate than I refinanced for originally (that got me into this mess). It has been very stressful though. I would wish this situation upon nobody. Still isn’t over. Getting there though.

  • angela

    I email this gilda.shanlian@bankofamerica.com back in July and still no response it has been over a year now that we have been awaiting our refund. Has anyone else has any luck with getting there check or getting a response that makes any sense from boa?

  • amy

    hey angela that is the person I emailed and she called me the n next day and I got my refund fedeXed to me did you put your phone number and all in the email to have her call you try that and see if that works

  • angela

    Amy yes I did I emailed her several times and yesterday I had the CEO of BOA Noah call me!!! Amazing!!! He sounded sincere and like he was really going to help of course I did have to fax EVERYTHING directly to him even though I have been faxing paperwork to several different csrs there!! At this point I will fax everyday if needed!! He is looking into it for me so I’ll keep my fingers crossed and believe that he will get this all straightened out for us!! Thank you sooo much Amy for sharing the information!! To everyone else I will get all the information as to fax number and telephone number to him I left it at work and post it so hopefully we can all put this nightmare behind us!!! Finally it only took a whole year :)!!!

  • amy

    Angela I am so glad they got in touch with you and I sure hope your nightmare is over with like ours was and it took a whole year as well so if anyone wants to get it straighten out email gilda.shanlian@bankofamerica.com and she will get it to the CEO and they will call you just make sure you put your name and phone number on the email and they will call you back for sure good luck all and have a great night

  • James

    Hi guys,

    I am still in limbo waiting to hear what and where to mail a payment. My loan is supposedly going to CENLAR but i have not heard a word in several months. Anyone else going or gone to CENLAR?? Just plucking away payments into my savings waiting for info.

    Check out the TBW help group on Facebook. I started a help group on there several months ago. It is just a info site for people like all of us on here to chat and post items for info and help.

  • Willis

    Hi James: My mortgage was transferred to Cenlar and that was a joke – they missed my first property tax installment and it was almost impossible to get in touch with their customer service department. I finally became so disgusted with them that I paid off the mortgage and removed myself from the mortgage web of bankruptcies, outright fraud, and manipulation.

    I wish you the best with Cenlar, but you may find yourself presented with a big catch-up payment demand along with accumulated interest.

  • James

    Hi Willis,

    Both my loans at some point in time will be transferred to CENLAR. also they are not supposed to be accruing any interest but who knows. I do know that whatever my payment is will be minus what i have had to pay out of my pocket for taxes and insurance. Cenlar so far, haven’t spoke to them in a while, seems understanding and slightly confused of what is happening. then again no one seems to know what is happening except for the feds.

  • Bonnie

    I think we should all file a complaint with HUD. Fannie/Freddie, Ginnie, FHA, all of us about the way CENLAR and Bank of America is handling this situation. Just wait. The new story from Bank of America is that they (BofA) had been assigned the old loan BEFORE I refianced it with TB&W. Even though my letters don’t state that. Does that mean the title company didn’t do their job? BofA doesn’t have a reg. deed to the property. This whole mess has me in over $10,000 in legal fees, which I can’t afford. I filed the fees to bmc group, but that doesn’t mean they will be paid. I already work 2 jobs. The hole keeps getting deeper.

  • Willis

    Hi Bonnie – last fall, I filed a complaint with the FTC about the entire TBW and subsequent mess for me with Cenlar. I also sent voluminous material to my Congressman, John Lindner, (R) and all he did was forward it to the bank oversight agency – nutshell: nothing happened. They all “talk the talk” but really don’t give a s**t what happens as far as I’m concerned.

    Cenlar is incompetent to handle simple mortgages, in my opinion and should be shut down. When I was sending them emails about my unpaid property tax payments, several of the emails were deleted without even being read.

    Hang in there – perhaps eventually you’ll get reimbursed for your legal fees, but I wouldn’t count on it.

  • Bonnie

    News flash —

    News
    2 new results for TBW and BofA

    Farkas requests trial in Florida
    Ocala
    TBW filed for bankruptcy in August 2009. Farkas’ trial date on the
    criminal … and wire transfers processed through a Bank of America
    server – the alleged …
    Ex-TBW chief Lee Farkas wants trial in Florida, not Virginia
    Ocala
    … which is based in that area; and some wire transfers processed
    through a Bank of America server were, for a limited period, located
    in Richmond, Va. …

  • James

    Hi guys,

    Early on, i filed a complaint with FEDS,FBI,HUD,Freddie Mac and have not heard a damn thing since. I also called my state and fed legislators and guess what………..not a word also.

    So Bonnie, what title company did u use? Was it Smarter title,LLC? If so that is who i had to use. I tried calling them soon after all of this crap went down and now all of the sudden they cant be reached and the number no longer works.

    OMG these people make my blood boil!!!!!!

  • Bonnie

    James, my Title Comp. was called Crossroads, a branch of Square Back LLC. I also sent an e-mail to all of the Exec. of Bank of America. That got me a phone call but nothing else. I sent an e-mail to gilda.shanlian@bankofamerica.com. She forwarded it to
    noaman.khan@bankofamerica.com. Then this morning I read on my google news alerts that BofA’s server was used in the final days of TB&W. My refiance was July 27, 2009. Probably done on BofA server. I just have a gut feeling, They are in this together!

  • Shane

    Our firm is currently gathering information regarding consumers’ mortgage loans being transferred from Taylor, Bean & Whitaker to Cenlar. We have a client who made their August 2009 payment to TBW which was subsequently cashed by TBW; however, the new mortgage servicer is refusing to acknowledge this payment or credit our client for the August 2009 payment. In addition, they have received numerous phone calls and letters stating they are behind on their mortgage payment. Now they are incurring late fees and have experienced a shortage in their escrow account.

    To protect consumers’ rights, we are currently working on drafting a Class Action Complaint against Cenlar. If you have experienced the same problems and would be willing to provide us with information, please contact us at 217-429-4296 or consumerprotection@brelaw.com.

  • mick clary

    still waiting for my money its been about a yr now . no one no numbers to call or people to talk to !!!! this is b.s

  • Bonnie

    I got a letter from TB&W saying my new mortgage is being transferd to BofA. BofA has the old mortgage that was refinanced and to the new mortgage. TB&W never finished the paperwork before the gov’t shut them down. NOW BofA is saying they are going to foreclose on my house according to the old mortgage. My Lawyer told me that BofA was cleaning this up. I told him BofA LIES! Noah Khan and Gilda from BofA (CEO) lie too! Who is protecting us little guys! Maybe we need the Tea Party?

  • Willis

    Maybe we need the Tea Party?

    Hey Bonnie – that’s a great idea – I’m sure some good-hearted liberty-loving Tea Partier would be happy to provide you food and shelter if you don’t succeed in keeping your home. Heck, if it hadn’t been for those pesky, unnecessary Federal regulators, TBW would still be happily rolling along using their customers money to continue the high-flying pyramid schemes they were running -yeah, go ahead – call in the Tea Partiers – they’ll be a big help.

  • Bonnie

    I was hoping for more attention brought to this situation. I just talkied to BofA and my TB&W escrow transfered to them with the new loan. BofA still can’t get rid of the 1st TB&W loan. I was told that was a Gov’t thing. lol Funny it wasn’t BofA money that was loaned to me. They aren’t out any money. lol

  • frank rapazzo

    My loan was with TBW and in August my loan was acquired by Bank of America however for some reason I was showing late for my august payment even though I paid TBW. I tried to get this resolved but the feds froze all the funds of TBW I then called Bank of America executive Noaman Khan who immediately understood our concerns and with a couple of days my august payment was posted to my account. Bank of America rocks!!!

  • Bonnie

    I have called Mr. Kahn many times over the past year. I just called him 2 weeks ago when BofA threaten to foreclose on my house due to the refinanced loan. Oh My! He never called back!

  • Chris

    Was anyone trying to get a loan modification from TBW on a FHA loan and then in Sept. 2009 their loan is with BOA? Was BOA able to do anything for you such as prinicpal reduction or lower interest rate?

  • Denise

    My loan was never transferred to another bank. Instead it’s being serviced by American Home Mortgage Servicing, Inc. It’s like the mortgage company from he** well I thought it was but from all these posts I am going to say they are all pretty much the same. I went round and round with these dumb people as they had my account all screwed up. false late payments generated false late charges took them off, misapplied funds. Fun fun fun all cause TB&W did not put my online payment through. So it was pure stress from August 2009 till April 2010 when i finally got AHMSI straightened out then my renters bailed and things got worse. Giving the dang house back and cutting my losses. No more credit for me sick of the rat race. Cash only!!

  • Elaine Jones

    I sold my house and paid my mortgage loan off with Taylor Bean Whitaker 5 years ago. I received a phone call on Nov. 19th from them saying that they owed me a refund of $2700.00 that they had been trying to get to me since I paid my loan off. They saidm theyailed me a refund back in April to the old address and it was returned and they have been trying to contact me since. I don’t understand why they didn’t call when they first got the check returned back to them in April but never the less she said she was sending me out another check that day to my correct address that I gave her. Well here it is Dec 9th and I still don’t have that check and when I call the number she gaver me it has been disconnected and when I go to the web and call all numbers I can find for them they all have been disconnected.
    I am not sure that I will ever get the check. Who do I contact? where do I get a working number to talk to someone?

  • Angela

    Ok so I got the documents in the mail about the TBW ballot to vote then yesterday I got one stating they are requestion to be relived of the money they owe? EXCUSE me!! It didn’t even come certified and states you only have 30 days to respond!! What kind of professionalism is that??? Has anyone else got these documents and what are you doing about them? I’ve called both attorney that are listed on the paperwork and GUESS what?? NO call back!!! this is sickING!!!!??????

  • Nate

    Anyone here recieve an escrow check over a yr ago. We did right before they were closed. It bounced! We keep getting all this junk in the mail about the bankruptcy hearings. Are we ever going to get our escrow money back??? Any help would be great.

  • Carol

    Did anyone have a good “exit” experience with TBW? We seemed to be the lucky few – we received our escrow refund (about a month prior to this mess) with no problem, didn’t bounce – our last payment posted and credit properly the day before this exploded and our loan transferred with no issued to include the escrow balance. Reading all the comments we feel fortunate we survived what could have been a nightmare but our hearts go out to everyone who has suffered and is still suffering from this mess. Is there not anyone in the govt who cares? I can’t believe how Enron received so much attention but this TBW fiasco is so “swept under the rug” and all hush hush since it happened.

  • Charlotte

    I can’t say I had a good exit experience, but it wasn’t the disaster so many have reported. My problem was a little different. I had an ACH transfer scheduled for the 5th of each month to cover my mortgage payment (PITI + escrow). When August 5th, 2009 came around, TB&W posted my ACH transfer in the morning, then were shut down at noon. The ACH transfer was never completed and the money never came out of my bank account.

    My loan went to CENLAR, who sent me a mysterious letter around November 2009, saying that they knew my August 2009 ACH payment had never been made. But I was to do nothing — they would tell me what to do when the books had been reconciled. They’ve never gotten back to me, and the missing August 2009 payment was never made.

    In just three weeks it will be two years since TB&W was shut down. I’ve filed income tax twice with the interest deduction provided by CENLAR, which shows the missing payment as having been made. Go figure. Two other people in the middle-sized company I work for are in the same situation. I have heard that the total figure for the missing money nationwide is around $43 million. Some day, somebody’s going to figure it out, and I just hope they don’t demand all the money at once!

    We’re in a rural area, and deposits in the local bank couldn’t cover the mortgage demand, so they bought funds from TB&W to make mortgages. There are thousands of areas like ours out there. I get the feeling nobody in Washington even knows people like us exist. Nobody big has paid any attention at all to this giant mess.